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February 2024 by Allison Richmond
Rented a truck here for a local move and was ripped off. I was charged for insurance that I didn’t want or need. The insurance fee ended up doubling the rental price. Be very cautious renting here. I was not offered an opportunity to decline insurance and it was never even brought up, just snuck in without comment.
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October 2023 by Kurt Mustian
The location and service was great. The truck was practically new. The ride was comfortable but driving would have been better with cruise control.
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October 2023 by Peter Finegan
Very helpful and friendly staff. Easy to get in and out.
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September 2023 by jean freeman windom
Always check pricing before receiving key to truck. Feel like we were overcharged for 2 days. Truck was nice and clean
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October 2022 by Shannon Arnold
Fast friendly service have used before an always a good experience with them
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May 2022 by COINHawk Thrifter
Be careful on reserving a truck online and then canceling almost an hour later they will charge you $75 for the cancellation fee even though you're still rented from them from another budget.
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September 2021 by Benji Boessel
Have rented from this business several times, great folks, very reliable and friendly.
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September 2021 by Annie
Great Places
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April 2021 by Brittany Peters
Terrible! Booked a van online for a 600+ mile move and when we went to pick it up they told us they didn’t have any available. The man working there was extremely unapologetic. Called customer service and was told a “manager” would locate a van for us to use and call me back within 15min to 2hrs. Never received a call. Will never again give my business to Budget or Truck Alterations.
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April 2021 by Abdelaziz majdi
Nice people
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February 2021 by Lydia Pribble
Tiffany is amazing we have rented a budget truck from her 5 different times she always gives us the best prices. We just moved to TN and rented a truck here for 3 hours and the guy here charged us $270 for less then 3 hours and 44 miles!
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September 2020 by Alexander Moser
Friendly and helpful. Found me exact truck i needed when uhaul let me down!
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February 2020 by Greg Smith
Very accommodating
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December 2019 by Renee Shamonski
Reserved a truck online and one hour before i was supposed to pick it up they said they didnt have one that someone else got it. Never found me a different truck in a one hundred mile radius. Right before a big move. Went with Penske. Best service ever from Penske
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August 2019 by Chanayka Madison
My brother (who is working on his third degree, so was in the process of moving to go to another school located in North Carolina) already having issues of an ant infestation from one of the trucks rented here in Macon, GA and even after calling several times to both the location and Customer Care, they would not compensate him for having ants crawling all over him throughout the 3/4 hour drive that he had to endure! They sprayed bug spray that you can buy out of Dollar Tree and sent him on his way! Of course he also had to spray two more cans in the cabin which were better brands then what they had and still no luck. Having been through this ordeal and no compensation except for $15!...now this location is trying to charge him for not filling up the tank seeing how this was not so because he did or tried to but it didn't want to allow him to put more in for some reason which he explained. So they said “you have to jiggle the handle to get it to workâ€....QUESTION.....how would he know that to do so!!???? Well now they are trying to charge him a $49.95 fee because of this! We are LIVID in this situation and quite appalled! I wouldn't recommend this company for anyone's traveling needs.
