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January 2024 by Eryc Atwood
Very accommodating sales people, no high pressure sales . Nice people to work with. Good selection of merchandise, all price ranges, nicely displayed. I'm sure we will be buying more soon.
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January 2024 by Bob Briggs
Polite, knowledgeable sales staff. Competitive price, excellent service, delivery and setup. No pressure! Very pleased.
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September 2023 by Marge (MAPS)
My husband and I visited here Friday 2 guys was waiting on another couple so we looked around I was looking for recliners. I stood in the middle of the store with my ESA. The couple left I saw these guys look straight at me and they went in the opposite direction. So they lost a big sell. We decided to go to Ashley Furniture where. we welcomed as soon as we walked in and they got the sell. They may be more expensive but we were given a lot of discounts . Our new love seat will be delivered soon and it has5 year diamond care on it. If my dog eats a hole in it they replace it.
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September 2023 by Myra Cochran
I would be giving no stars if that was an option. Spent over $1200 on a lift chair that stopping working in 3 days. The brought a new one and now 5 days later it is not working. The manager seems to always be busy or unable to take a call. The chair is needed for an elderly person and not having it function is not an option nor is returning the second faulty chair for a refund. No one is helpful or understanding.
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August 2023 by M C
Was looking for specific items to order. Called and spoke to Maire. She was very helpful and price-matched a competitor’s price. Looking forward to getting the new furniture items!
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August 2023 by Michael Williamson
Great experience buying a couch from Carolina Furniture Concepts in Hazelwood. The one we wanted was already sold but Willie called the other stores and they had one there. And to top it off, it was delivered the very next day which was the last day we were going to be there. Great customer service.
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July 2023 by Jaime Dellinger
Amy was very helpful today. She helped me find the recliners and directed me to the ones that fit the specifications I wanted. She made the sales process pretty easy. I would definitely recommend her to someone looking to browse and/or buy.
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July 2023 by Ashley Hyatt
Amy was super helpful in finding us deals and what worked for us. She also helped us find great combinations to build a beautiful home collection. She got to know us and what we would like and showed us other options not trying to up-charge us. I know we might have paid a little less at rooms to go but we love supporting smaller businesses.
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May 2023 by Alina Hernandez
We were so glad to have stopped in! Amy was incredibly gracious and patient and did all she could to make sure we purchased what we needed and that we found the best prices possible. Thank you, Amy!
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May 2023 by PamMidd
Amy was knowledgeable and excellent. Fortunately she was able to help us get a lift chair that was needed same day. She had it waiting at the dock when I got there and was quick with the transaction. Made a tough time easier. Thank you!
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April 2023 by Sandy Ledding
My daughter and I went in to look for a new bedroom set for her room and Maire assisted us. She was very friendly and polite. She was extremely helpful and able to answer all of our questions or get the answer for us if she wasn't sure. She is a new employee and was in training. She did great! I enjoyed talking with her and listening to her input. She was very professional and we were able to select a bedroom set for my daughter and look forward to the delivery. I look forward to working with Marie again for future furniture needs.
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April 2023 by Ed Carroll
What an awesome place! The selection was outstanding. Amy was incredible, so very helpful, professional, and kind. She took time to show us a variety of options, and we so appreciated her patience. It was a great experience! We will definitely be returning customers.
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March 2023 by Teresa Courtney
I normally will leave a good review when it's deserved. In this case it's not and I highly recommend you don't purchase anything from Furniture Concepts! They definitely don't stand by their word. We purchased a couch and loveseat and wanted the most durable for our two dogs. The friendly salesman insisted ours will definitely withhold. Unfortunately within three months ours fell totally apart on the middle seat exposing the inners coming out of couch. We even purchased pet insurance which was useless. To make a long story short I called very nice and polite spoken and explained to him what occurred. I spoke with a hateful sounding man saying there was nothing they could do. I'm a disabled Veteran and spent a large amount and could not afford another. The customer service is horrible and said there was nothing they could do. Highly advise you shop somewhere else.
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March 2023 by Dennis Sturgis
Love the new bed & mattress. Amy was beyond helpful and polite to me. AAA+ for service and satisfaction!
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March 2023 by Kim Perpich
Amy was extremely helpful and knowledgeable on what we needed and wanted. We bought several rooms of furniture without feeling rushed or bothersome. We were able to look around at our leisure without feeling pressured but Amy was always available for us when we needed her. She knew all the products and could look up alternatives to what we wanted if we needed a different style color or price point quickly. Will definitely use this store and Amy for future purchases.
