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February 2024 by Carson Dane
Great product and super service. Would use them again, and strongly recommend.
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November 2023 by Michael Whitaker
Great experience . The installers were professional,wellspoken, polite young men. Knocked out our whole upstairs floor in 6 hours.
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March 2023 by Nan Anderson
We unwisely had Cooks replace our flooring while we were out of town. When we returned- there were 1/4” gaps between 1/3 of the flooring planks, garbage was overflowing the trash bin (it was empty when we left) and covering the kitchen counter and had attracted bugs. The owner did come by and admit that the work was unacceptable- he would get back to us to completely rip everything out and redo it. Yup, you guessed it- that never happened. If you tell a customer you will fix it and do not do it, you lack integrity.
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December 2021 by Stephanie Parkins
Called to discuss the purchase of bullnose to complete a project because I did not want to make the drive to Asheville. I asked if I could bring in a piece of the tile to match. Right off the bat I was asked where the tile was purchased from. I told the person where (which was not this location) and was told that I should go back to where I purchased the tile from. So I got the impression that my business did not matter. So, I will be making the drive to Asheville to spend my dollars to complete this project.
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November 2021 by Candace Buchanan
We were SOO impressed with Cooks coordination, service, and installation of our carpet in our new home. We asked a lot in trying to get carpet put in just a few days after we closed on a house, and Chuck and his team went above and beyond to accommodate us. We were so impressed with everything from the first visit with Kyle helping us pick out carpet, to every person who helped install the carpet. I would highly recommend Cooks for your carpet and flooring needs. Wonderful people to work with!Pictures are before (maroon carpet) to after with a beautiful mohair color carpet. Amazing work!
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September 2021 by Ruth Jordan
Good selection. Easy to work with staff.
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August 2021 by Marisha Kreitman
Cook's Carpet recently did vinly flooring and baseboards in my basement. I could not be more pleased. They showed up on time and did clean, flawless work in a timely manner. They are the best!!!
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April 2021 by Kelsea Sonnier
Their work was outstanding with very clean edging and stairs. Compared to other carpet businesses, their prices were better and they were able to get me in sooner. Easy communication and very friendly and professional.
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April 2021 by Debbie Garland
He was professional and gave great service.
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March 2021 by Melissa Brown
If I could rate Cook's Carpet & Flooring any higher, I would!I recently had them install new flooring throughout my entire house, and the result was amazing. Beginning with Kyle, the Flooring Specialist who immediately took charge of the whole process, and Chuck Cook who came out to measure and gave his opinion on what would work best in my 80 year old house, this entire transaction was ideal. The installation crew -Jeff, Michael and Lucas - are awesome. They are a very efficient, professional and neat team of guys. You will definitely be glad you chose Cook's!
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January 2021 by Lorrie Contino
We has a wonderful experience at Cooks Carpet! From the help we received while picking out our flooring in the store to the install at our home, everything was done quickly and professionally. Everyone we delt with was helpful and kind. The price was great and the service was stellar! I can't say enough good things about this business! We will definitely use them again!!
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June 2020 by L S-H
Went above and beyond to help us! Great people and very knowledgeable. Lots of choices.
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September 2019 by Craig Warner
Beautiful store, great people,this is the store and folks you have to trade with in the area!!
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August 2019 by Travis Bramlett
Chuck and his guys did great for us. We did two homes in Waynesville with them and we were extremely satisfied. Competitive pricing and they delivered to our home and actually separated the order to each room we were doing.
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August 2019 by Kelly Ferguson
Chuck, Barbara and Kyle were so patient and kind during my picking out flooring! Thank you so much for all your help!
