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December 2023 by Ekaterina D.
Came with the flat tire. They told me they won't have time to put a car on a lift but if I remove a tire on a parking lot myself and bring in just a tire - than it will be a matter of 30 mins to put a patch. It was 2:30pm. I left my car on a jack and went for a walk. 3 hours later (30 mins before closing) they told me they won't be able to do it today, come back tomorrow.Save your time and go somewhere else.
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December 2023 by Jon M.
I waited 4 hours for an alignment. I had an appointment at 9a. I needed an alignment and TPMS installed. The techs working were clearly not qualified to be doing the work. I sat and watched as customers arrived for their appointments later than mine and leave before me. I understand that they are understaffed but when the staff working are all just talking in the garage and not working it is an issue. I waited patiently, for the techs to eventually tell me the don't know how to install my TPMS sensors. I asked for the printed alignment sheet they usually print off and give you after an alignment to see the results of the alignment. I was told they don't know how to work the printer... So I now have no proof the alignment was even done. I will never go back to this location. My day was ruined
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November 2023 by John Morris
Saved the day!! I was traveling home after Thanksgiving with my family and dog when our tire caught a nail in the sidewall. We were fortunate to find Mr. Tire open when all other tire shops were closed. Vera warned us the wait was long, but had us ready to go after a short wait. She pointed us to a close restaurant and even watched our dog while we ate. Thanks Vera and team!
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November 2023 by John M.
Saved the day!! I was traveling home after Thanksgiving with my family and dog when our tire caught a nail in the sidewall. We were fortunate to find Mr. Tire open when all other tire shops were closed. Vera warned us the wait was long, but had us ready to go after a short wait. She pointed us to a close restaurant and even watched our dog while we ate. Thanks Vera and team!
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November 2023 by John P
Ordered tires. Was told to arrive 8 am on a Saturday. Was told approximately an hour for install. It took 3.5 hours. Excuse was that technician was too small for the tires. Not my problem. Wasted my Saturday.
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November 2023 by Marissa Leveskis
I called to see if they had a certain tire in stock. They did not BUT they had another one (which is my current tire) and Vera told me about the special they’re running so it turns out I COULD afford the same tire. Which is a better tire, anyway.I called at 5:00 and asked when they could get to me. She said they could do it now. I said I’m in Canton and on my way.When I arrived they got me right in and also changed my oil.Aaaand… There was another special going on for the oil change and windshield wipers with a tire purchase and install. Talk about it being my lucky day!!!This place has blown my mind. Seriously.Vera was very kind and helpful and after a rough week this has been so nice!I didn’t mean to wait til the last minute but I did. I’m driving to Atlanta tomorrow for the holidays and now I will be making the trip a lot safer!!*Added bonus - they have a new fancy soda vending machine with my fav soda- DDP*
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November 2023 by Marissa L.
I called to see if they had a certain tire in stock. They did not BUT they had another one (which is my current tire) and Vera told me about the special they're running so it turns out I COULD afford the same tire. Which is a better tire, anyway. I called at 5:00 and asked when they could get to me. She said they could do it now. I said I'm in Canton and on my way. When I arrived they got me right in and also changed my oil. Aaaand... There was another special going on for the oil change and windshield wipers with a tire purchase and install. Talk about it being my lucky day!!! This place has blown my mind. Seriously. Vera was very kind and helpful and after a rough week this has been so nice! I didn't mean to wait til the last minute but I did. I'm driving to Atlanta tomorrow for the holidays and now I will be making the trip a lot safer!! *Added bonus - they have a new fancy soda vending machine with my fav soda- DDP*
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November 2023 by Lance Parker
Great service and customer service by Vera Connor. She has been amazing the past 2 times oil change service. I'm disabled. She even helps me to the car and puts my walker in the back seat. Nice conversation. Very polite and helpful employee.
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November 2023 by Louise and Bob Jennings
Buyer beware-told a price was “around” a price but in fact it is much more and they are not forthcoming in telling you that price quoted does not include fees, taxes or labor. Also told parts replaced have lifetime guarantee but nowhere is it noted on bill of sale or given a warranty. Would I trust them to be honest and trustworthy? Absolutely not. Would not recommend or would go back for anything.
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November 2023 by Mike Lesmeister
Scheduled an appointment to get a slow leak patched and possibly get new tires. Waited 2 hours and they still hadn't touched my vehicle. Got my keys and went to another tire shop that got me in within 15 mins and were happy to take my repair and $1800 tire sale
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October 2023 by Mike L.
Scheduled an appointment to get a slow leak patched and possibly get new tires. Waited 2 hours and they still hadn't touched my vehicle. Got my keys and went to another tire shop that got me in within 15 mins and were happy to take my repair and $1800 tire sale
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October 2023 by Heather Honick
We came in 30 minutes to close on Saturday and y'all were life savers. We were coming from Knoxville, TN to Asheville when something got kicked up from the road and did damage to our tire. The staff was very nice, especially the manager. Can't say thank you enough!
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September 2023 by Travis Rice
Scheduling an appointment here is pointless, they get to your vehicle when they feel like it and they’re flippant about it. I dropped off wheels and tires for a 9:30am appointment, called them twice to see if they were done and the second time they said they’d be done in half an hour so I got there half an hour later and they still hadn’t started yet at 3:30. The guy in the shop that actually did the work was nice but the “managers” there are unorganized and rude. When I dropped my tires off there were multiple customers there upset that their work was late as well.
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August 2023 by Dorothea Stewart
Worst customer service experience ever. The manager is extremely unfriendly and if she keeps it up, they will be out of business pretty soon. I had an appointment for new front tires at 11:00. When I arrived she told me, they only had one tire machine working, the other one broke. (Only two tire machines at MR. TIRE?) There were several customers now in front of me. I asked how long it would take. There was no clear answer, but one of the workers said they'd finished an oil change and then it'd be on the bay. I went and gave them ample time as I only returned an hour and a half later. My car was still not done! Manager went and checked and then said they are working on it. No time how long it would take was given. It's changing tires not heart surgery, one should know how long it takes. In the meantime she 'manages' to upset another customer who will also very most likely not return. Now, she compared waiting for the car to be done with going to the doctor where you are also not received right away. Numerous times I asked why they didn't call me and let me know about their predicament. I could not finish my sentences, she was always hollering over me. I got very upset and hollered back and then she told me to leave her shop. My car still in the bay, no tires on it. The guys at the bay then put the new tires on.Anybody who said they are very friendly and whatnot must have dealt with the previous owners.Oh, when she addressed that other man with me in the shop, she asked him brusquely - what's wrong with you? That woman is not a business woman as she is not aware that people who show up at her shop are customers who bring the money in.Will recommend to all friends and people I know - quite a lot - not to go there. NO!
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August 2023 by Joshua Jamison
Waited 2+ hours (not an exaggeration) for a single tire change.Tried to make an appointment and they told me they don’t do appointments.Please please please save your money and never go here.EDIT: would not give me my keys to leave. Said I was next and just to wait. It’s now been over 3 hours.
