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October 2023 by Ed Everette
Nathan was very friendly. He did a good job and the price was fair. I will say his workplace could use a major cleanup and he needs a sign out on Main St. so you can find his shop easier. Good guy though.
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September 2023 by Penny Eudy
I was traveling with two girlfriends in the area when one of the tires on my car started RAPIDLY losing pressure! I had run over what looks to be a piece of knife blade ?One of my friends in the car called Nathan’s. He verbally led us to his place staying on the phone with us until we got there… He mentioned when we first called he was very behind, and it may be an hour or so to fix the tire, however I truly believe once he saw the three of us tumble out of the car in complete distress… he decided to handle it quickly …He also directed us to the closest bar where we enjoyed margaritas while he fixed the tire… Upon thinking about it, THAT may actually be the best thing he did for us! ???Seriously…..Such a gracious and humble man, and that day he was our angel! Thank you so much, Nathan!Penny, Colleen and Lea from Greenville SC
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June 2023 by Chris Vieck
We were vacationing in the Waynesville area when our car just DIED! Nathan's fixed the problem and worked extra hard to get our car back to us quickly so we would have it for our vacation. They were clearly on our side and really helped us out! The car worked great for the rest of the vacation and it made the 7 hour trip home just great, and is still running great! The price was really affordable and the service and communication was amazing! Thank you Nathan's Automotive!Service: Battery
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June 2023 by Natrieifia she her
Car started making noise when at higher speeds on the highway and I pulled over and Google the closest open mechanic and Nathan's came up. Google GPS is wonky and takes you a street over, just stay on main Street and it's actually an orange building near the shell station.Nathan was very kind and personable. Turns out it was my undercarriage that came loose. He was able to fix that and noticed my front tire tread was worn so he rotated my tires. He was very nice about answering questions I had and explaining things in a non condescending way, which I super appreciated!Definitely recommend his services!Service: Tires
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May 2023 by Greg Robles
I'll be sure to provide a full review with pictures as to why I gave Nathan Sutton 1 star but to all locals and tourists, BEWARE!! Nathan may seem nice and cost-effective BUT you might be taking on a larger risk than you would ever imagine if you choose him for you vehicle repair needs. I had to get local PD involved to finally get my truck back (Currently in non-operable condition and was operable when I originally took it in.) I now have a truck with missing/broken vital engine components and my original requested services were never rendered.UPDATE 12 April, 2023I just uploaded a few photos of what my engine looked like after finally getting my truck back from Nathan's Automotive. Keep in mind, Nathan Sutton originally claimed he finished my truck but would not complete transaction of business due to him being "busy". After multiple days, I began demanding my truck back and even gave him every opportunity to complete business as I told him I can meet him anytime or day with no conflictions. He then claims he took it upon himself to go back into the engine and disassemble it as he apparently noticed a leak and began work... I find it strange that when I started demanding my truck back, all of a sudden there's a repair that needs to be done and disassembles my engine without even letting me know until after the fact. The pictures below are a fraction of the results of letting Nathan Sutton work on my truck.
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May 2023 by MaryKay Niedermeyer
We were traveling through town and started hearing grinding which was bad wheel bearings. We stopped at an auto parts shop to ask for a mechanic on a weekend. All the mechanics in town were closed except Nathan so we stopped by. Nathan ordered our parts on a Sunday, got them the next day, fixed our car, delivered it to our hotel and we were on the road early the next morning. He was very kind, friendly, and knowledgeable. He was so reasonable, and I appreciated him and Cadie so much, I paid him more than he invoiced me for. I had discussed my issue with my mechanic before finding one in Waynesville and his estimate was more than Nathan charged. In fact, Nathan replaced both wheel bearings and the brake pads for what my mechanic said it would cost for only one wheel bearing. Nathan is the best! True southern hospitality.Service: Wheel alignment
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May 2023 by Google user
I'll be sure to provide a full review with pictures as to why I gave Nathan Sutton 1 star but to all locals and tourists, BEWARE!! Nathan may seem nice and cost-effective BUT you might be taking on a larger risk than you would ever imagine if you choose him for you vehicle repair needs. I had to get local PD involved to finally get my truck back (Currently in non-operable condition and was operable when I originally took it in.) I now have a truck with missing/broken vital engine components and my original requested services were never rendered. UPDATE 12 April, 2023 I just uploaded a few photos of what my engine looked like after finally getting my truck back from Nathan's Automotive. Keep in mind, Nathan Sutton originally claimed he finished my truck but would not complete transaction of business due to him being \"busy\". After multiple days, I began demanding my truck back and even gave him every opportunity to complete business as I told him I can meet him anytime or day with no conflictions. He then claims he took it upon himself to go back into the engine and disassemble it as he apparently noticed a leak and began work... I find it strange that when I started demanding my truck back, all of a sudden there's a repair that needs to be done and disassembles my engine without even letting me know until after the fact. The pictures below are a fraction of the results of letting Nathan Sutton work on my truck.
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May 2023 by MaryKay N.
Nathan went out of his way to help us. After driving through The Great Smokey Mountain National Park, our wheel bearings were bad. We found him through the local auto parts store. We drove over rather than call and he diagnosed our problem, ordered parts, on a Sunday no less, and finished up the next day. His price was very reasonable. He is professional, honest, and kind. I am so grateful we were referred to him. He keeps hours when all the other auto places are closed, and this includes weekends. He knew we were driving to Myrtle Beach and texted us to find out if our car was running well and thanked me for using him. What a guy!
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May 2023 by Candy K.
The brakes went out on my car while traveling through Maggie Valley. I called Nathan late Friday afternoon and he was able to look at my car that evening. After a couple of mishaps with the parts store, Nathan had my car back on the road on Saturday. I was very lucky to find Nathan, nice guy, friendly, honest and reasonably priced. Would recommend for sure. Don't follow the Google maps, it's right past the Shell station between the old white building and the tow place.
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December 2022 by HEE HAW
I was in a jam. Nathan was awesome and treated me like family. Need to get my fuel pressure regulator replaced on my chevy silverado Z71. The cost to do the jod was 1/2 of other shops. Got it done within a day. Definitely going back for any issues I have with my truck. Would Recommend to anybody and everybody. The best experience I've ever had at a automotive repair shop. Thanks Nathan ?Service: Auto engine diagnostic
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November 2022 by Beverly Ryan
Me and my husband was on our honeymoon until our control arm snapped off, saw this place as a recommendation and thankfully he has helped us get back on the road.. even in his day off, bless this man and his family for helping us when we were in a pickle ❤️
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November 2022 by Ruth Heinlein
After calling several local auto repair shops and getting a response that we had to wait a couple of weeks to get an appointment we were fortunate enough to find Nathan's Automotive! He answered the phone right away and listened as I explained the problem with our car. Even after working a long day, he offered to take a look at our car that very evening. He ran extensive diagnostics and determined the problem. He explained everything he was doing so that we understood. He ordered the part that was needed and replaced it the next day.You won't find anyone more knowledgeable, honest, and hard-working than Nathan.We are so thankful that we found him ... and Cadie!! They are quite a team!
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October 2022 by Cameron Lloyd
Nathan’s customer service was top notch! He took care of our car issues and treated us fairly. He was very professional and kind. I was impressed with his expertise and professionalism. I will definitely use his services again, and I will recommend him to my friends and family.Services: Electrical
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September 2022 by Chris Maggard
Amazing service! Nathan was super informative about my issues. The pricing was very affordable and the turnaround was lightning fast. Will definitely be using him as my main mechanic for me and my family from now on. Honestly the best mechanic service I've ever experienced. I'd give 10 stars if I could.And just fyi if using Google maps, the entrance is on S. Main Street.
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July 2022 by Caleb
Nathan was awesome. My wife, 2 baby boys and I were traveling to Waynesville for a short visit, and began hearing grinding brakes as soon as we arrived. Needless to say, we did not want to risk driving in the mountains with bad brakes and our little ones. Nathan was the only shop available to take my call late on Sunday (this was a blessing in hindsight). He was willing to work me in quickly the next day and did great work. I had the pleasure of staying to visit with him while he worked on my car (since I had no other transportation), but I’m glad I did. He’s a hard working, honest and stand up guy. This was our first time visiting Waynesville and he left an outstanding impression of the genuine people in this area. I would highly recommend Nathan to anyone in the area, and if we end up moving to Waynesville he will have a lifetime customer and friend. Thanks Nathan!Service: Brakes
