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November 2023 by Zeke Yount
Denise Sheppard (Manager) and staff hosted the annual Haywood County Motorcycle Parade (#32) for the third year in a row. They were outstanding in providing a great location for the end of run activities. The shop is always well stocked and looking good. There are numerous beautiful bikes on display and with the popular Slingshots. Even though dreary weather kept the numbers of riders down this year, a great time was had by everyone. Don't hesitate to stop in and visit and maybe ride away on your own Indian.
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September 2023 by Jeff Lovelace
Not the kind of experience that I was expecting here. I really looked forward to taking my brother-in-law there, but we got a rude salesman that didn't answer my questions. He wouldn't compare my current ride to the Indian Scout ABS I was looking at and said "he didn't like to compare." He followed us around like a security guard and when it came time to take the Scout for a test ride, no fuel was added to the already empty tank. When the bike ran out of gasoline at the end of the exit ramp, I didn't think it would restart. I tilted and shook the bike side to side, and it finally fired up again. I'm just lucky it brought me back to the dealership. That proves there was no fuel poured into that tank.
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September 2023 by Daniel Bacallao
The service folks are very friendly and very busy but accomadating. I went there for an inspection and was impressed witht he young mechanic. Now my bike is there for service. More to follow.
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August 2023 by Lance C.
Great bunch of people. I was on a trip through the mountains, and my front speed sensor failed. I saw their billboard on the highway at 4:45 pm. and pulled in as they were locking up. They jumped right on it, diagnosed it, and replaced the part in 25 min. and had me back on the road. The mechanic and staff were great to help me out. I strongly suggest checking them out.
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June 2023 by Willy T (WillyT)
My girlfriend and I were on a riding trip in the area and stopped in after listening to the drive belt "chirp" all day long. They were gracious enough to get the bike in without an appointment and we were able to enjoy riding on the remainder of the trip with a quiet belt! All the staff were incredibly nice while we waited, and I highly recommend stopping by if you find yourself in the area.
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June 2023 by Google user
My girlfriend and I were on a riding trip in the area and stopped in after listening to the drive belt \"chirp\" all day long. They were gracious enough to get the bike in without an appointment and we were able to enjoy riding on the remainder of the trip with a quiet belt! All the staff were incredibly nice while we waited, and I highly recommend stopping by if you find yourself in the area.
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May 2023 by Harvs67 friesen
Had a great experience with these guys they went above and beyond my expectations, Micheal got me in and out in 2.5 hours with no appointment. Just a really good group at this dealership
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April 2023 by Dovalas Gibson
My tire went bad on a long ride through the Appalachian Mountains. I had just enough tread to limp my way into the Smoky Mountain dealer. Called ahead to see if they would stay open to fix my Indian Chief Vintage. They had no problem helping me in my need. They rolled out the red carpet and got me fixed up and back on the road. I am grateful for the service. I will be looking for my upgrade at the Smoky Mountain Dealership. Thanks for the hand up.
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April 2023 by Robert Edwards
Staff is great to work with. I've purchased motorcycles, parts, apparel and have had service work done. Always pleased with the genuinely friendly service from Cameron at the parts/service counter. Keep up the good work!!
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November 2022 by Larry Davis
Last week while riding the Blue Ridge my clutch cable snapped. It was day 2 of a 9 day Tennessee bike rally vacation with the boys. What could have been a disastrous week was quickly resolved when these folks produced a brand one (that fit my bike c/w mid rise bars)!!!!! We were on our way in an hour. Great service. Thanks again guys!!!!
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October 2022 by Jim Ziegler
Ordered 2022 Indian Scout Rouge in mid May. , picked it up today.Added on new pipes and pigging back shocks. The wait was not the Dealer's fault. All motorcycles are in pandemic mod.Smoky Mountain Indian gave me a very fair deal. the team was great. Well worth the wait !!!
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October 2022 by Pixie Mae
Waited a long time. Very busy with only one lady working retail and cash register with a long line of people to help. manager and bike side employees were just ignoring it and sat around and talking instead of jumping in. They say oh we can't get good help hired. Lol you are the bad help.
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August 2022 by John Heater
Great experience! Mike Murray and his team are very professional and treat you like family. The mechanics even fixed a part of my personal helmet just to be helpful. Highly recommend! Plus my Chief Dark Horse is amazing!
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July 2022 by Bob Hindman
Outstanding customer service. Highly recommend. My wife and I were riding the Smokies from Boston and ran into an issue with some fuses on my wife’s bike. The service rep stopped what he was doing on the spot, came outside, assessed the bike, gave us the fuses (free of charge) and sent us on our way. I’ll say it again - outstanding customer service.
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July 2022 by Chris Sealy
After a long wait for my Chief Bobber Dark Horse to arrive from the factory, the crew at Smoky Mountain Indian were tremendous. Michael in sales was extremely helpful in coordinating the ordering and the finance options. Brian and Cameron in Parts and Service really went above and beyond in keeping up with the dreaded accessory out of stocks and finding availabilities. The Tech setup my bike perfectly and my Chief rides like a dream. Thanks again Smoky Mountain!!
