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January 2024 by Corey Ledford
I had a clutch put in my mustang I’ve had nothing but issues with the car after the fact I’ve called my service advisor and sent messages after message to have it looked at they charged me almost 5k and no calls back no messages nothing. I’ll NEVER use them ever again there cashiers are rude as hell as well they definitely do not make you feel comfortable spending 5k at there dealership and I’ll never buy another car from them again I’ll take my business to Toyota from now on
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January 2024 by PaulV
Had a very positive first automotive service at Taylor Ford Motor Company of Waynesville, NC.This reaffirms both my choice of car companies and dealerships.
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November 2023 by Amber Hickock
The whole Team is amazing. Made things super easy and we didn’t sit at the dealership for hours! Reach out to Matt, he is on top and cares about the customer!
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November 2023 by Sergio Derpinski
If you want VIP treatment come to Taylor Ford. I purchased my F-150… wonderful people Gordon Prince, Dean Alspaugh and Tyler Reeves. My sales consultant Chris Ellis showed me the car and explained all the technology. He took his time to make sure I know all the features. A+++. Gordon and Dean went above to make this experience Excellent. Staring with a pick up from the Airport to all the paperwork. I was nervous about flying in and picking up the car… these guys are pros… they handled all my out of State DMV… A+++ operation. Thank you again. Love my Truck.
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November 2023 by Stephen Williams
I was very pleased with the service I received. I particularly appreciated being offered a ride while my truck was being repaired. It was done quickly and for a reasonable price. The entire staff is very friendly.
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November 2023 by Tony Mele
The service department - and particularly Travis - have been exceptional. I've come to Taylor Motors many times now over the past two years, and they are the only dealership I will use to service my vehicles.
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August 2023 by Delia
I highly recommend looking elsewhere for a quality vehicle. I bought a Ford Explorer Sport from this location late 2022 and experienced non stop problems from the beginning. The stowing seats didn't work properly even when the dealership said they fixed it after having it for multiple days. The heated seats didn't work initially and after about a month, the turbos started failing, and there was minor electrical problems which resulted in me having to downgrade vehicles and take on negative equity. Highly recommend looking elsewhere.
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August 2023 by James Milton
Said the vehicle tint was fine and bring it back if we have troubles getting it inspected come back to get inspected and guess they don’t honor their word either no wonder their own sales people quit daily knew it would be an issue when they found it difficult to give us the vehicle after we purchased it since they had to inspect it and do the brakes and wanted to give us the vehicle on an empty tank of gas. I did reach out to be told good luck not your problem so tell me whom I really need to talk to because Gordon is worthless
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August 2023 by Jim Green
Purchased a 2019 F350 from this dealership and the buying experience was great. I recommend going elsewhere for your service though. The service experience is a hassle and unfriendly experience. They want to rush you through. Don’t do the night drop off because they don’t seem to read the entire description of work to be done. I had my truck in for a week for one repair and the engine light came on before I dropped it off so I listed that as an issue I wanted done while it was in. I asked the service person if that had been done as well and he said yes. When I got in my truck the engine light was still on and the repair was not made. I had problems in the past getting another truck repaired and should have learned my lesson then. Its disappointing because I would like to service my vehicle close to home but I guess I will have to drive to Asheville.
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August 2023 by Billy Morrow
Been buying vehicles here since I was 15 years old. I love the guys at Taylor Ford. They are very professional and super helpful whenever I have been searching for a vehicle. I would recommend them to anyone looking to purchase new and used.
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August 2023 by chris hagedorn
Service Quoted me $640.00 to put a power steering pump on my ford ranger,, that was with me providing the part! another local shop did the job for $140.00. these people are ripp-off expensive! make sure to get at least 3 quotes so you don't get burned!
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July 2023 by Brian West
My dad had a great experience with the body shop. Quick, professional. Terry was very helpful. Thank you. Brian West for Bob West.
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July 2023 by Mikole Andrews
Our F350 had an engine light come on, and Ford Pass indicated a sensor was going bad and to get to a dealership before the truck goes into limp mode. Called Taylo Mtr Ford and explained we were traveling. They said it would be 2 weeks before they could even do anything.
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June 2023 by Taylor Peterson
While vacationing my husband was concerned that our brakes needed to be changed and we came to Taylor Motors and they checked them for us and gave us the ok to drive home. Awesome customer service!
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June 2023 by bonnie
A really great company with exceptional employees. I felt very well cared for by everyone there. I LOVE my new Bronco.
