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January 2024 by Wendy Hansen
i have been with Us Cellular for about 6-7 years, Let me say this TERRIBLE COMPANY. My husband and i each got a iphone and things were good an normal . we used each others upgrades and we also got apple watch an tablet which have been paid off through the years with this compsny, So 4 months ago we recieved a bill that was double our normal payment, We did not look into it for thinking it was bc new phones or cases or maybe apps we got. Next bill the same an so on. dec 29 i paid 554 dollars for two phone lines and no it was not two months, it was due the 28th and they shut the phones off the next day.after paying double payments and paying bill in full each month I've been without a phone 8 days. there store has no answers and I've spoken to 6 different agents on 6 separate calls. still no phone.They say i requested my own phone be disconnected when that's beyond truthful. i have two kids and New year's eve with no phone i don't think so, they have zero answers for why i had to pay double my payments zero answers why my phone hasn't came back on and if you can choose another company i encourage you to do just that. i have been a loyal customer to them and they have ripped me off took my money and made a huge inconvenient in my life. $554 on 29th paid in full now i owe another $360 today for two iPhone . ..???? take my advice and save your money and yourself a headache and go anywhere but here all this wouldn't even be a big deal if the company would just help me or give me some answers on why this happened and still happening but they have zero customer concern and support, US CELLULAR NO STARS!!!!!! BOTTOM OF ALL PHONE COMPANYS
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July 2023 by LeAnnâMiçhêllē Surrett
Wade, Nathan and Eddie are very helpful and intelligent ? ? ? they provided the best advice for my husband and I to save money and get myself the phone that I've been wanting!!! While waiting they were overall well mannered and had a good sense of humor while I waited. They were patient and kind thanks gentlemen
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June 2023 by Karli Dee
No one answers phones for customers, calling @3pm 06/17/23
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March 2023 by Wade May
I switched from Verizon to US cellular a few months ago. The woman that sold me the phone and plan was not clear or truthful at all. Her only concern was selling a new plan and earning a commission. She is either incompetent or deliberately lying.
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March 2023 by Shay Rae
Absolutely awful service. Refused to help me and stated that I was lying about what my app said and when I tried to prove what it said they said they didn’t care and to call customer service.
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July 2022 by Celia María Conde Puga
Excellent service provided to the client by all the workers of the institution, especially the employee Caleb!!!
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January 2022 by Zoie Ledfors
Worst experience and awful employees!!!
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December 2021 by Patricia Long
Been with US cellular for almost 10 years. When into to the store thinking I was going to get the same great service I have always gotten. No! Been there twice and both time the people are rude. Will be dropping this service
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December 2021 by David Watson
I wasn't there,I was in walmart
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July 2021 by Denis Westensson
Great rural signal in the Mountians way better than Verizon who I left after 7 years of telling me service won’t get better in the area
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November 2020 by Brandy L. Ryan
As soon as my devices are paid off I will be changing providers!!!
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August 2020 by Trinity Breighanna
I have been with Us Cellular for around 2 years now, and I have never had complaints. The service is always good & the employees that work in this store are knowledgeable & very friendly.
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April 2020 by Original Rolleater
This company is TERRIBLE. They have reduced their service area/signal strength so I no longer have service at my home - the only reason for my choosing them was because they had 3G at home. Now they're turning off service during the pandemic. These guys SUCK!
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September 2019 by Clinton Ledford
rude an has no idea what they doing
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September 2019 by Daniel Loos
associate Wolfe was very helpful and professional it was a pleasure doing business with him.