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March 2024 by Mike Bell
Ciara handled a screw-up with my bill with utmost grace and professionalism. I was frustrated, and she managed to turn my frown upside down. Thanks, Ciara! Excellent customer service!
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March 2024 by Emily Palmer
went yesterday to upgrade my phone and transfer service, and Erica helped me every step of the way she went above and beyond and was absolutely amazing! 10 out of 10 would recommend
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February 2024 by Kristen Levine
I'd give 6 stars if I could. My recent experience buying a new phone at this store was the best I've had. Ciara was fantastic! She was very knowledgeable, patient with all my questions and got me into a better plan for my family. This was the best customer service experience I've had buying a new phone!
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February 2024 by Gary Neubauer
Sat waiting to pay my bill while the young lady service person at the time chatted with a couple while I waited and waited, as though I was not visible.Terrible customer service and care by her.The young man service person handled a couple’s purchase of 2 new phones. He.at least, acknowledged me.
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February 2024 by Wanda Stockton
Came in to my Favorite Verizon Store in Waynesville as soon as I walked in Tristan greeted with a big smile and concerned about me not having Cell Signal then Dillion came over and helped fix my phone in a gosh darn second after waiting on hold for thirty mins! Then waiting a hour at the store beside Walmarts!
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November 2023 by Anne Garrett
Erica did an outstanding job assisting us with a new cell phone. She is very knowledgeable and professional. In a very short time she discovered our problem and corrected it. Also, she checked to make sure the Bluetooth was working properly. Thank you so much Erica.
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November 2023 by Diane Tracy
My husband and I had an outstanding experience at this location. We bought two new iPhones and could not have been more pleased with the service we received. Our sales rep, Erica Capps was extremely knowledgeable and pleasant to work with. She made the experience painless. We are satisfied customers!
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October 2023 by Marjorie Crowder
Erica was awesome. She set up my new, phone, paired everything, saved me money on new plans, pleasantly answered all my questions, and was a joy to work with. I will definitely come to her if I need something in the future.
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October 2023 by Sandra Best
Tristen Smider has been a life saver for me and getting a new phone. He has taken extra time to get me acquainted with all new applications of an updated phone. I have outdated skills with the devices used currently. He has gone beyond requirements in giving assistance. He is the kind of employee everyone needs. Thank you, Sandra Best
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September 2023 by Ashleigh Jamerson
Ciara at the Russ Ave. Verizon Cellular Sales helped us today and she was phenomenal! Super friendly and amazing to work with. She met all of our needs and was very informative on everything when purchasing a new phone. Highly recommend Ciara if visiting this location!
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September 2023 by Daniel Bacallao
Customer service at this location is not great. They mostly seem interested in selling you products but if you need any kind of support for your phone or service they refer you to the customer service number.I have run into this situation several times and don't go there unless I have to.
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September 2023 by richard johnson
My wife and I both got new phones yesterday and had superb I mean above the above super service from Ciara at the store every question asked she took all the time didn't rush us through it or anything five stars all the way
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September 2023 by Julie Cloninger
Dylan was very knowledgeable and helpful. He kindly answered all my questions about iterations of plans and devices.
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August 2023 by Susan Rudy
The staff was extremely helpful with the issue I had with my phone and gave me a great deal on purchasing a new one. They never pressured me into buying a new one. To me that was a big plus. They helped me with my problem only. It was my decision to upgrade. Ciara was very knowledgeable with the problem I was having. She explained everything in detail. Morgan sold the new phone to me and she too, was very detailed when she explained the different offers and while she set up the purchase agreement. Neither of them ever tryed to rush me and took their time to answer every question I had. I would definitely recommend this store.
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August 2023 by Kelvin King
Very helpful young man helped convert to a new phone. Best experience I ever had with Verizon