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March 2024 by Sophie Rizzo
I believe it was the crew leader or manager names Johanna, that had a horrible and snarky attitude not only to me but to her team member's when I attempted to buy donuts this morning. There is a difference between poor customer service and being cruel.. she was cruel. Bless her heart.
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March 2024 by Liam
Not fast as a doordasher you are going to wait 5-10 minutes the 2 Dunkin locations in weddington/Wesley chapel are the only restraurants that consistently make you wait for every order every time not sure if they are understaffed or if they are just the only company that doesn’t care about a customer/dashers time, I think it might be because there’s a drive thru but Starbucks has a drive thru and is just a lot more respectful to time to be honest in this area
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March 2024 by Ivan Dyakov
Very unprofessional
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March 2024 by Lidia Alarcon
Every time I come here at least 1 thing is missing. ALWAYS! I had to walk in because it happens all the time, i will not be coming here. Their donuts are always cold and hard not worth the money…
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February 2024 by scout chapman
Waited 22 minutes before asking for a refund.
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February 2024 by Mason Watson
Found bug in drink!! Skip this location and all other Dunkin’s.
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February 2024 by Joe Campodonico
Your items will never be ready. We order an hour before we arrive every Sunday and not once has the order been ready. You always have to ask someone to prepare it regardless of number of customers or other orders in the
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January 2024 by Kayla Marcus
If I could give it a 0 I would and I usually choose not to write bad reviews but come on. Made me the wrong coffee 3 times there were plenty of workers behind the counter who looked clueless then after about 15 minutes I got a very burnt wake up wrap which the “manager” told me was supposed to be crispy :) soooo gross - come on DD get it together with some people who know what their doing.Posted a photo of my “crispy wrap”
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December 2023 by Tammy H
Mobile orders never ready, always someone sitting and joking and no one acknowledges you. One in sun valley so much better so avoid this one !
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December 2023 by Bergi Cam
Very rude and I’m super disappointed because I was not satisfied with the way the coffee was made and this is a coffee that I buy like every day so I went in and just said, can you please remake the coffee and the girl that works there is extremely rude. She tried to say what kind of coffee it is and that it contains a lot of espresso and I said I am aware of that. I buy it all the time but it just taste different, she was not nice and I’m not happy with the service I received. The guy on the other hand was super nice, and he even gave me the coffee because she didn’t want to give it to me. I’m sorry, but I’m a strong, believer in customer service and this attitude was not called for.
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December 2023 by M private
Rudest employees! Didn’t acknowledge me sitting there for over ten minutes. We placed order at kiosk and they took other orders before us. Had to ask to have our order filled. Don’t wash hands after entering and exiting building. Nasty attitudes and demeanor. Also openly talked about finding a new job in front of customers. What kind of person ignores a three year old waiting on a donut?!
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November 2023 by Renee Cee
The young girls that work in there early Monday mornings are very rude. Especially the tall, white girl. She is rude when taking orders and giving you food. I just received a burnt croissant sandwich. I paid witj my hard earned money and can't eat the sandwich. They may think it is a joke. I don't have the option of posting the pictures here but I will be submitting them to the owners and may take further action if they don't. The first two times I let slide. This time I know it's personal. Just reallydisgusting and sad behavior.
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November 2023 by Keyosha Blanding
They don’t listen well. I’ve asked them multiple times not to put the Brown sugar cookie in my cold brew and it’s still in there. When I asked for a refund I got a sassy attitude because they refuse to listen. Fyi the brown sugar cookie is very bitter I know the taste from
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October 2023 by Katie Rupinski
The slowest dunkin I have ever been too not the only time either!!! Enough staff just slow as anything!!! Always wait at least 10-20
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October 2023 by Daniel Turner
Hate to write bad reviews about the understaffed service industry but this was a terrible Dunkin experience. My friend and I waited over 10 minutes in the front of the line with no acknowledgment from the 2 people working. After we realized nobody was going to take our order we hopped in the truck and had to go through the drive-through to order. You can’t hear the person on the drive through intercom so good luck with your order. Hopefully they get some help soon
