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September 2025 by Kimberly Brown
I was supposed to have a callback appointment today at 230 pm with this branch. Had an email reminder and everything. Took time out of my workday for this. No one called me. When I called them twice, I had to leave a message. No one ever called me back. Terrible customer service!
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October 2024 by Elizabeth D'Amico
THIS IS THE WORST, I MEAN ABSOLUTE W O R S T
B A N K EVER! Do yourself a favor and just SKIP IT! Do NOT open an account here. They hold your money for LONGER THAN THE LEGAL AMOUNT THE FEDS ALLOW. $200 is not a lot of money, however, during the middle of a hurricane IT IS! When you need to use the MONEY AND ITS YOUR MONEY AFTER THE TENTH DAY IT BECOMES AN ISSUE, A REAL ISSUE WITH ME!
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October 2024 by Andy Kite
Their restroom is for employees only. Feels kinda disrespectful.
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December 2023 by Renee Beatty
The ATM took my money on 11/16/2023!! It gave me one dollar bills instead of 20 dollar bills. I have filed complaints and they reported that the ATM balanced correctly on that day. This is the same day that the bank was closed at 2:46 pm on a Thursday. They said there are no cameras to review...which is a lie. They can view everything. I am beyond LIVID and will see what other avenue I can take.
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October 2023 by Billy Register
This is my bank and I never have a problem with
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July 2023 by Karen N
These people ain’t worth the money they used to build this branch. They don’t answer phones , they have attitudes and above all even a Truist employee can’t get these asinine people to answer the phone . So what that tell you. TRASH
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July 2023 by Brandi Ward
WOW!! I can’t believe how a bank would hire people that are so disrespectful!!! Never judge a book by its cover!! We were thinking about transferring all we’re business an personal accounts over to trust bank. But I think we have made our decision very quickly. We will not be doing any type of business with trust bank ever.
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July 2023 by Eric Ward
This is one of the sorriest banks I’ve ever dealt with!!! Everytime I’ve had any dealings with them the people there are so rude, and will not try to help you in any way!! They’ll try there BEST to make it hard for you in anyway possible. I would never ever trust these people with my money or do any type of business with them if any of my customers ever writes me a check and is dealing with trust bank, I’ll either tell them to get me cash or I can’t do the job for them, just because I would have to deal with trust bank. I gave them a no star.
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January 2023 by Steven Suggs
Very Professional can get good service in a short timeVery Professional Bankers
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January 2023 by Jeanetta Bright
Why is the withdrawal option via the atm machine always unavailable! It’s one of the busiest days of the week and to avoid waiting in long lines can’t get a basic service. What’s the purpose of having an atm machine if it’s not in full service?!?!?!?
