Mountain Credit Union provides outstanding and helpful service. The staff across all departments, including support messaging and branch offices, are very helpful, kind, polite, and pleasant to work with. They are always prompt and bring ease to both in-person and online financial endeavors. The credit union goes above and beyond to meet members' needs, offering fantastic care and working feverishly to find the best solutions with timely responses. They are highly recommended for protecting members' futures, particularly through vigilant fraud protection. The fraud department alerts members immediately of suspicious activity via text, email, and phone call, blocking transactions and working hard to recover any unauthorized charges. Members report feeling grateful for this amazing service and would not want any other bank. The staff is understanding and maintains a positive attitude, even in difficult situations. Additionally, they provide great support for building credit, helping members significantly improve their scores.
Joe Hope is Very helpful he goes above an beyond for you and also Quick. Any questions or concerns you may have he will run you thru it step by step to make sure you understand. He's also friendly and funny person he makes you feel very welcoming.
November 2024
Loan Officer Joseph Hope is amazing!!! Was having a several issues called asking to extend my personal loan he not only helped me he got me a promo loan for more then I ask & had the money in my account within 2 hrs or less of our conversation He is a gentleman, nice, polite. helpful & kind
November 2024
Joe Hope is an awesome person he works hard for his clients and is always very helpful and courteous and sees that his clients are taken care of.
