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September 2023 by Christina Rapp
Working with Joey and Jen made this whole process enjoyable. They were able to answer my many questions without hesitation or frustration. I wish I could buy more houses just so I have a reason to work with them more. Thanks for being a key part in making our cross country move dreams come true!
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February 2023 by Shawn Jones
Honestly, for first time homebuyers as an African American, we experienced the worst of the worst with this entity, I do not recommend no one use them as a means, very unprofessional, no accountability, and a lack of respect. They lied on our application to the underwriter, and withheld information, and then tried to pass the buck off on another entity. This company needs to be audited.
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December 2021 by Jaquelin Jernigan
Thomas Baldwin and his team worked with me from across the US. They were professional, understanding, and patient with the time differences. They kept me informed throughout the entire loan process, advised me of my options often, and made recommendations to help me save money on insurance. They made my first-time home buying experience extremely smooth and stress-free!
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December 2021 by Alexander Keegan
Started working with Thomas Baldwin and his team in early to mid November of this year(2021) now less than a month later, I close in a week. Looking back on it, the only struggles I had was searching my house for the requested documents. I never had any problems getting a hold of Thomas or anyone from the Alpha mortgage team. I always thought buying a home would be impossible for me but now here I am ready to be a homeowner. Thank you so much Thomas and team.
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December 2021 by Erin Cunningham
Working with Stacey was a GREAT experience. As a first time home buyer, I was very nervous and had many questions. Stacey took the time to answer all of my questions and was there every step of the way. The team at Alpha Mortgage was professional and communicative. I would recommend Stacey and the team at Alpha to everyone! You will not be disappointed.
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December 2021 by Bill Eschert
I recently decided to refinance a duplex I owned. I though maybe I would use someone local rather then someone online as I usually do. I though maybe it would be an advantage to use someone in town so I could go to their office if need be so I called Alpha. Talked to someone named Nick. Very nice and professional so I decided to use them. A lot of the time the tenants that live there pay their rent in cash and in turn I take it over and pay the mortgage which is held by a private individual here in town. As expected Alpha asked me for paid receipts to prove I was paying my mortgage. Not unreasonable and since everything is all on board I took a 1098 that I get from the mortgage holders accountant and submitted it. Since I purchased the property in February the 1098 was only good for 10 months. Alpha said they needed 12 months proof so I received signed receipts from the mortgage holder for the additional months they requested plus some. They then told me they could only accept cancelled checks for 12 months for proof. Again I explained that I just took the money over after I collected it and paid the mortgage and I felt the accountant 1098 was the best I could do. They replied the accountants 1098 and additional receipts was not good enough and they would accept nothing less then cancelled checks. Since that was not possible I had to go elsewhere. I didn't discuss it with them further since I felt if they were going to be this difficult I would be better served dealing with another company. Nick was very apologetic and explained it was not his decision. In closing I couldn't say there was any advantage to using someone local or had any benefit then using someone on the internet but I was disappointed that they were like this over what I thought was such a minor item.
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December 2020 by Kristen K.
Where to even begin.... First of all, they aren't deserving of even 1 star. I have never worked with such an incompetent company with such horrible communication and so utterly disorganized. We were conducting two transactions simultaneously, a refi and a new loan for a vacation property. They never ordered the appraisal for the vaca home and I couldn't get any answers right up until 2 days before my closing date....had to reschedule closing multiple times. They constantly asked for the same paperwork over and over and had zero communication between employees. My settlement agency for the refi said they had never worked with a company that had such poor communication. They couldn't get things together for the refi and had to change the closing date for that too but they never told us or the settlement company. VERY UNPROFESSIONAL. Even after we met with a notary(which we paid for) and signed and sent the contract back they said they forgot some documents and we would need to meet with another notary and redo the whole thing which almost put us in breech of our contract deadline by literally 1 day. Not to mention requiring us to go meet with another person in a public place during a pandemic due to their negligence. Unfortunately I could go on and on...it was so unnecessarily stressful and one of the worst home buying experiences I've ever been a part of, and I'm a real estate agent! Its been 3 months and I'm still having problems with my loans because of Alpha Mortgage. STAY FAR AWAY FROM THIS COMPANY!!! Oh and Im still waiting on a call back from the owner about the horrific experience. I guess I won't hold my breath waiting for that call.
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December 2020 by Chad Riddlebaugh
Alpha Mortgage is an extremely professional organization that spent an enormous amount of time ensuring our home buying process was smooth and at the pace we wanted to go. Cindy was our realtor, and Marcella was our loan officer. Thanks to them both and everyone that supports them we have a beautiful home. This was a stress free process with Alpha Mortgage, and I recommend them to anyone.
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December 2019 by Greg Morris
We had a wonderful experience dealing with Nathan Landers and the staff at Alpha Mortgage. Everyone at Alpha was professional, friendly, and attentive to our needs and questions.I would highly recommend Alpha Mortgage to anyone seeking a lender in the Carolina area.
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December 2019 by Lauren McBride
I work with Alpha daily to ensure that my homeowners get the best of the best and Alpha ALWAYS delivers. With that being said, when it was my turn to buy a home I knew I wanted to work with Alpha. It was such an amazing, first hand experience to work with the Dream Team! Tara & Brian Stewart are hands down the most amazing team. They have made this experience painless and beyond exciting. I am forever grateful for the entire crew at Alpha!!
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December 2019 by Jacob Batson
Heather Wilson was highly recommended to us by a family member, and we are incredibly thankful that we chose to reach out to her and continue our home buying process with Alpha Mortgage. Heather was not only extremely knowledgeable and professional, she was also incredibly courteous and kind. She answered ALL of our questions in such a timely manner and was always available to help us through. I never felt like we were just part of her job responsibilities. We both felt through the entire process that Heather and Alpha had our family’s best interest at heart, and for that we are so, so thankful. We would absolutely recommend this loan company to anyone!!
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December 2019 by Brianna Clifton
My husband and I really enjoyed our experience with Alpha Mortgage. Everyone was very open, communication, and honest. These qualities were key in helping us with our first home purchase, and made the process less stressful than anticipated. We appreciated everyone's assistance and kindness throughout. Honesty and transparency is essential with mortgages, and I can state Alpha displayed both. I would recommend Alpha Mortgage to others!
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December 2018 by Matt C
So happy with the service my wife and I received from Alpha Mortgage in the purchase of our first home! Heath, Melody and Katherine were so helpful and positive throughout the process making it a pleasure to work with. Heath went above and beyond my expectations with the personal attention he gave us. Thank you so much to the Alpha Mortgage team! We couldn't be more happier right now.
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December 2018 by Amanda Stackhouse
I was very impressed with the service I received working with Alpha Mortgage while buying my first home. I shopped around a bit for my morgtgage and decided to go with Alpha because a friend of mine recommended them, they offered me a good rate, and were able to guarantee a 30 day closing. Everything went smoothly and we closed on time, even with hurricane Florence hitting Wilmington right in the middle of the process. My loan officer, Joey Milam was very helpful and always prompt in responding to any of my questions. If I had it to do over, I would go with Alpha Mortgage again.
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December 2018 by Bethany Robinson
I just purchased my second home and used Tara and her amazing team at Alpha Mortgage. My first home buying experience was very stressful because of the lender that I used and that experience made me nervous to purchase a home out of state and run into lender issues. However, from day one Tara exceeded my expectations. She is knowledgeable, friendly and so helpful! In fact her entire team ended up being just as wonderful to work with as well. Katherine especially did a great job of keeping me up to date on the entire process, what was needed and where my loan was in the process. I never felt like I had to check in because they were always keeping me updated and a step ahead. They even got me locked in at an amazing interest rate before the rates started increasing and contacted me about that. I highly recommend that anyone looking to buying a house use Alpha Mortgage and Tara Stewart and her team! They are outstanding and made this process so enjoyable and easy!! Thank you all so much for the hard work and dedication to making sure my closing could happen on time since I was coming in from out of town!!
