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July 2024 by Kathleen
I live out of state and was visiting my brother when he suddenly passed. I was advised to call around to get prices for cremation. After a few calls I remembered the funeral home we used for my mom. I immediately felt at peace after talking with Hank. I had a consultation with Scott who was so informative and helpful. To top it off, Jay (I hope I have his name right) Reworked my brother's obituary and brought me to tears. I feel such gratitude for everyone I came in contact with at Andrews Mortuary.
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May 2024 by Gems4 Turner
I am very impressed with the professionalism and kindness showed to me and my family by the staff of Andrews. Mr. Anderson was soft-spoken and not pushy. He even offered less expensive options. We are very happy with the casket we chose for our Mother. If needed, we would choose Andrews again.
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August 2023 by PJ Walker
To the families of the departed who were clients of Andrews Mortuary: Some part of the fee you paid is being used to fund a ghoulish mail shot campaign targeting families who are not anticipating any need for “Final Care” services anytime soon. Please trust we are as saddened by this as you are.
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July 2023 by Jessica Spencer
The Andrews Mortuary staff are the most considerate and thoughtful service members I've encountered in a long time. My mother's death was sudden and unexpected and Andrews answered our call and handled her arrangements perfectly and without question. Each staff member I worked with was sincere, responsive, helpful, knowledgeable and professional; particularly in an extremely emotionally difficult time for my family. I will pre-plan my arrangements with Andrews for peace of mind. I cannot emphasize what a great company Andrews is.
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March 2023 by svetik7288
We used Andrews upon passing of my grandson and were very pleased with services at this funeral home. Karen Girard was exceptionally kind, understanding, accommodating, and compassionate. So was every other stuff we came in contact with.We highly recommend this place for unfortunate event of death in the family.
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March 2023 by Renee Otero
Andrews Mortuary is absolutely excellent and we highly recommend this company to any family in need of funeral services. Every staff member we worked with was kind, compassionate, professional, and efficient. Karen Girard, our coordinator, was heaven sent to us; she listened to us, made sure she understood our family’s needs, and then went above and beyond to make sure our mother’s memorial service was dignified, beautiful in every way, and reflected exactly what we had requested, even in the smallest details. We are truly thankful for Andrew’s Mortuary and for Karen Girard, who helped us honor our mother with grace and peace.
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March 2022 by Josh S.
Unfortunately compassion is something the staff here do have an issue with. You’d think being in this business it’d be second nature to understand what a family could be going through. Reading cdc guidelines off a paper and then happily listing prices off isn’t the service we’re looking for. If you do have the opportunity to go with dale, I’d recommend literally anyone else.
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March 2022 by Christian Daniel
My father was cremated by Andrews and when I went to pick up the death certificate, I asked if his ashes were available. The lady at the desk called on the phone and asked (where I could hear) if my father was finished being processed and then came back to the desk to tell me to pick up his ashes tomorrow as they need to cool down! A little heartless. Use someone else.
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March 2020 by Sandra Dew
Our family was extremely pleased with the exceptional service we received from Andrews Mortuary. Mr. Mike Pepper helped us with the preparation for the funeral service of our Mom. He was very professional, compassionate and patient. Later at the cemetery we talked with Mr. Scott Andrews who made sure that everything went flawlessly there. The entire staff did a wonderful job. We would highly recommend Andrews Mortuary to anyone.
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March 2019 by Jennifer Rendleman
The Andrew's Family showed great professionalism and compassion during this time of loss in our family. Everything ran smoothly and was handled with the utmost care. Many thanks to the team of people specifically Joe Malm, David Cope and Andrew Franklin who made my brother's service a beautiful goodbye.
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March 2019 by andrea trouton
So, the services and accommodations and everything were superb, however, when leaving the service for my dear friend, I asked where I could find a restroom before I left. I wish you could have seen the manner in which we were answered. Like totally irritated and out of patience. He threw his arm to the side and very exasperatedly explained where the restroom was like he couldn't believe we had the audacity to need the facilities. When we came out of the restrooms, he was standing at the front door holding it open like he had been totally inconvenienced by us. I get having a bad day but man, when you have a service of grieving family and friends, maybe you should have just called out from work. NOT OK.
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March 2019 by Gary Ezzell
Will you all prayer for us the family of my brother in law claudius have passed away on thursday morning we need your prayer for the family we will miss him and we do love my brother in law claudius
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March 2018 by Tannis Nelson
Our family was extremely pleased with the exceptional service we received from Andrews Mortuary. We worked with Mr. Mike Pepper and Mr. Mike Anderson in preparation for the funeral services of our parents. They were both personable, professional and thoughtful in every way as we moved through the planning process. Our family had very specific desires which were carried out in a flawless manner during each of the three services.Mr. Pepper, Mr. Anderson and their assistants provided our family with exceptional and compassionate service. We are appreciative of their kindnesses and the helpfulness of the entire Andrews Mortuary staff.Tannis F. NelsonWilmington, N.C.
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March 2018 by Donna Mayes
Andrews Mortuary & Crematory helped my family during one of our most difficult times, my mother’s death. Each staff member we encountered, particularly Mike Anderson and Doug Turner, treated us with compassion and respect.They provided guidance without pressure, made excellent recommendations for services and goods not provided by Andrews, and showed professionalism at all times. They explained everything that could and would be done clearly; answered all of our questions with clear, truthful answers; never rushed us, and stayed in touch with me to ensure everything was satisfactory.My mother looked lovely and as natural as possible in her final state. Also, I was pleased with the flexibility exhibited by Messrs. Anderson and Turner at the church when we had to deviate from the normal processional and seating arrangements, due to family members’ limited mobility.Because we could trust Andrews’ staff and put everything possible in their hands, I was able to stay calm and focused on honoring Mom’s life.
