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March 2024 by Darlene Johnson
Anton is an awesome young man that hope me with my furniture order today. He is a fun person to work with, and he knew what to say to show me what I could get. Thank you very much Anton❤️❤️❤️
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March 2024 by Sarah Barth
Had a great experience with Cliff. He was super friendly and took care of everything start to finish. Thanks Cliff!
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March 2024 by Nicole Stokes
Nick was wonderful to work with. Very happy with my purchase!
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March 2024 by Valerie Huntley
Kent was wonderful. Helped us purchase our new furniture and made the process quick and easy!
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March 2024 by Landon Britt
Allen was great to deal with and very personable! Thanks!
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March 2024 by Jamie Stokley
Antone was great!
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March 2024 by Abby Cross
Kent was awesome helping us today! Very polite and helpful and will come back to see him again for our next purchase!
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March 2024 by Ja’Quaisa Murray
Kent was AMAZING and got me the best deal on a new sectional! I am so happy I came in today and got to meet Mr. Kent. Definitely going to make this location my new favorite to shop for deals — and ALWAYS asking for Kent!
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March 2024 by Jenn Frechette
Just purchased a mattress at Ashley and had a fabulous experience working with John-very personable, honest, and quite knowledgeable about both the mattresses and technology regarding them.
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March 2024 by Value CGM
Must go to Kent. He helped us pick out a dining table and worked with us to get the best deal. Highly recommend.
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March 2024 by Rachel Sweetman
Kent was amazing! Highly recommend sure friendly and informative.
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March 2024 by Kim Cook
Great customer service! Quick delivery date!!
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March 2024 by Kaitlyn Seger
Poor customer service experience. I worked with Cliff in store and was misinformed about the return policy of in store orders. I had planned to purchase online, but he said that they could guarantee there would be no damaged items when the order was placed in store with them and that I would have the ability to return the items. I received the order and the packaging is damaged and barely being held together by tape or boxes are ripped. I was also not informed that I was to refuse delivery if there were issues and was not asked to sign a delivery confirmation. If I would’ve known I would not be able to return the order since it was placed in the store I would’ve never placed an in store order and placed it online where I would have the return option available. I then contacted the corporate customer service line and was put in the call back list, but never received a call back. I called and spoke to local customer service the next day who then informed me that due to the contract that was signed I would be unable to return my items, but I trusted/relied on the store employee to give me the accurate information as we went over the contract and this was not done. I called the local customer service again and outlined the situation, but she still refused to return my items and instead told me to speak to Cliff at the store. I then spoke to another employee who was the only one available at my local store and informed him, then he said he would have Cliff call me back. I spoke to Cliff who refused to admit the miscommunication and said he was unable to approve the return, then referred me back to the local customer service again to who I just spoke to that transferred me to him. I then called the corporate line and got another call back spot, but figured they wouldn’t have called back so I used the chat instead. They also refused to help me remedy this situation and said that I would need to open the damaged boxes to see if there was anything actually damaged to which I said I did not want to do because the outside was damaged. Ashley altogether provided a horrible customer experience both online and in store. I do not plan to shop with them again and plan to close my account with them as soon as possible. I do not wish to purchase a company that refuses to take responsibility for their employees miscommunication and poor customer service experience. If you do decide to purchase with them anyways I would highly advise you to never purchase in store since you would not be able to return anything, when online you have a return window. It’s quite ridiculous that there is no return window when purchased in store, especially when you were convinced/pushed to order in store instead of online.
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March 2024 by A good resource
John at Ashley Furniture was extremely helpful!
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March 2024 by LaNijah Sanders
John was really nice helping us purchase our couch.
