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January 2024 by Marcee Finn
Been coming here for years, but unfortunately will not be coming back to this facility and will be seeking care for my dog elsewhere.I live 45 minutes away, called them to tell them I would be a couple minutes late because of Wilmington traffic. Walk in at 11:02 after holding the door for the UPS man and waiting on him to park in their small parking lot. Checked in with front desk lady. Confirmed everything my dog needed and upgraded to get additional blood work as they suggested, purchasing other meds, etc... Sat down after a 6 minute check in process and then was told a few minutes later they have another appointment coming in in 10 minutes that because I was 15 mins late they couldn't see me today. All of the years I have been coming here, my dog is just another number to these people.
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December 2023 by Jessica Yaeger
I’ve had bad experiences at other vets in Wilmington and was really nervous to try out another. I am SO glad I did. Atlantic Animal Hospital was an amazing experience from start to finish. The front desk staff are very friendly and the vet tech and vet were both super patient, helpful, and kind. Will only be going here from now on!
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November 2023 by Sandra Brock
Horrible experience. Do your research and go elsewhere. Treated like dirt after spending over $1600.00. No refund given after changing the price of services after dropping dog off for surgery and overcharging after the tumor removal, dental cleaning and sealant. Zero compassion. Poor customer service and will never return calls they only respond via email. They just want the money and did nothing to help me after complaining for a week about my bill and how I was overcharged and treated like dirt. Facility increase in fees after being quoted a month ago for surgery and they inform me at 8am the day I showed up to drop my dog off for surgery. Nightmare is how I would describe my entire experience.Check your bill!!!!
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October 2023 by Amber Pickering
Wonderful staff; very informative, patient and understanding. They are exactly what my animals need. So glad that my friends/colleagues recommended them.
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August 2023 by Claire Bryant
I’ve been bringing my dog here for years and they’re always so great and patient. Highly recommend!!
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February 2023 by Rachel Thompson
I had the worst customer experience with this vet last night . I was going out of town and requested for the vet to fax over my dogs prescription to petsmart for his food so he can eat bc he is so sensitive . They said they would do so . However 40 mins went on as I was still standing in the store waiting for them to fax . I called and talked to Sarah - she said she cannot do it bc I would have to make an appointment for his check up . So ridiculous he has been on this food forever - I finally got her to agree after much back and fourth to set up an appointment but to still send over the prescription so my dog could eat without getting sick . It took another 30 mins for her to get back to tell me I had a no show in 2019? She could not give me any detail about that missed appointment. I have been a loyal customer to them and never missed appointment. I paid to move on and get the food - they kept saying they sent it over . Never sent it over then claimed they had the wrong number . They were completely immature unprofessional and rude !! Sarah and “Heather the manager “ are going to lose a lot of customers if they act like that on a daily basis ! Horrible - I will no longer be a customer there .
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January 2023 by Screen Share
Very sad, been with them for a while. I will now going to be transferring all my animals to another hospital... Rip off hospital... they want teath cleaning done on a puppy which is over $500... shots cost double compare to other hospitals here in town.... they keep pushing you to do all this procedures and even trying to sell you insurance.... unbelievable. Oh and don't forget to cancel your appointment 24 hours prior because they're going to charge you $55 fee for no show. Thats twice more at any hospital as a Human.... but we're talking about animal here..
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January 2023 by Mary Rogers
First time here for our thirteen year old Mandy. Very good experience today! Great caring compassionate staff!!
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September 2022 by Brian Mitchell
Terrible experience, I will never take my pets there again. I have been going there for almost 10 years and had an appointment for both of my dogs to get updated on shots and groomed. I had an emergency work item pop up the morning of the appointment so I called to reschedule. They told me I would be charged a no-show fee for both pets and had zero compassion for my situation. I rearranged my schedule and took my dogs in to avoid the $130 charge. I was treated very rudely and made to wait an in ordinate amount of time when there was no one else in the lobby. Once I went back, they told me I would have to wait for two hours. I was unable to do that and asked if I could come back and pick up the dogs. To do that they were going to require over $1000 worth of shots. I took my dogs and have since been to another vet with much better customer service and appreciation for loyalty. They seem to have changed their mindset from taking care of animals to a production line profit center. Very sad, I would stay away from this vet.
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July 2022 by Jonathan L
Always have a great experience when I bring my dog in. Dr. Parrish is very professional and all the staff love my dog like it's their own. Also, shout out to Sarah at the front desk. Very happy to help customers and a joy to speak to!
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February 2022 by Annie V
Front desk experience was extremely poor. Rolled her eyes at me waltzed to the back like it was an inconvenience to assist me. Watched me struggle with my dog. 1 year and thousands of dollars for ZERO resolution to my dogs problem. In fact it’s worse. Inconvenient scheduling. Jennifer is rude. Although I’m not sure that’s her real name.
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November 2021 by Meaghan Thomas
Ps. We also would like to give a review for Dr.Rohere and Dr.Shafer and Dr.Duffy!We are forever grateful for you!Thank you for always going the extra mile for my babies!We are thankful for your kindness, support and knowledge ! We are thankful to have you in our lives .All our love !Meaghan and CeCe!
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October 2021 by Maureen Blake
We recently moved here and our sweet little 16 year old toy poodle was very ill with kidney failure. Sophia couldn't see, could barely hear and had arthritis quite badly. Atlantic Animal Hospital took very good care of her and when it came time to put her down, they were so very caring and compassionate! I can't say enough about how Dr Parish took care of her and my husband and I really appreciated her kindness. I recommend Atlantic Animal Hospital highly!
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October 2021 by Trav N.
Dr Parish and Anna were extremely friendly, thorough and caring taking care of my little doggie. They are the best! Affordable and was easy getting an appointment. I wish I could give more stars.
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October 2021 by Hope Watkins
My pup has been coming her for vet services and I just took her to get groomed and I am so happy with how it turned out!! The groomer answered any questions I had and got her looking beautiful.
