-
December 2023 by Thomas C.
DON'T WALK- RUN AWAY!would not even give them a half star! Absolutely Disgusting Service.Original selections for new home were done a year ago and never received any updates or phone calls to review the order. Wayne Jones is completely useless, my wife drove 2 hours for original consultation and he didn't even show. Calls for his final payment and the products were incorrect. He has the nerve to tell you his problems, I would've cancelled this entire order but I was committed due to the builder. I would not buy a toaster from these clowns.
-
October 2023 by Cynthia Barbour
I did the entire transaction over the phone with Mark Edwards. It was one of the most pleasant buying experiences EVER! Mark even helped me look for cheaper prices at his competitors - I mean, who does that? I know now... someone who knows they have the BEST to offer in every aspect. I ordered one day and my appliances showed up the next day. I'm a FOREVER customer now.
-
October 2023 by Trey Yarborough
My wife and I bought Speed Queen washer and dryer from here. Richard was very helpful and patient during the process. We bought the units on a Monday right before close and they were delivered/installed on that Wednesday. Very happy with the experience.
-
September 2023 by Mike Bonner
Noah at Atlantic Appliance was a hige help in getting our new refrigerator installed quickly and took care of all the logistics. Always quick to return a call and make sure everything is taken care of. Couldn't recommend them more!
-
September 2023 by kerry bouteloupt
Carl was super helpful when I called the store needing a new washing machine. Very professional. Delivery time frame as promised and delivery team super nice and professional as well. Thank you Mario and Jose. Highly recommend.
-
July 2023 by Kayleigh Dittmer
We loved our experience with Atlantic Appliance. Knowledgeable and friendly staff who answered all of our questions and helped us choose the right appliances for our lifestyle and within our budget. We were able to get our appliances delivered quickly and the delivery team was quick and professional. We will absolutely use Atlantic Appliance for all of our future appliance needs.
-
July 2023 by Scott Williams
Nice store with high end appliances, staff was friendly and they offered decent prices but ended up getting the needed appliance elsewhere.
-
June 2023 by John L.
I approached the desk with questions concerning my microwave. Shawn was exceptional in hearing our concerns, exploring solutions and providing a satisfying service and sales experience. thank you Shawn and Atlantic Appliance for professionally and gracefully addressing each of our concerns. Thank you. John Lesica
-
May 2023 by Cherrie Murphy
Beware Bald Head Island homeowners... We ordered a Speed Queen Washer and Dryer to be delivered to the BHI Warehouse in order to be brought to the island via barge. I received a call from the warehouse today stating the appliances had been dropped off without packaging of any sort. The warehouse is rightfully concerned about getting the appliances to the island undamaged. When I called Atlantic Appliance, I was told they unbox appliances going to the island to ensure they are not damaged prior to delivery...OK, but why not put them back in the original box or at the very least wrap them in some sort of protective covering. The response... "we have done our job. What do you want us to do? They have been delivered to the warehouse and they are not coming back to us." Not a happy customer! I guess we will see if they make it to the island unscathed.
-
May 2023 by Cherrie M.
Beware Bald Head Island owners... Ordered a Speed Queen Washer and Dryer to be delivered to the Bald Head Island Warehouse for delivery by barge to the island. Received a call from the warehouse today that the appliances were delivered unpackaged and they are concerned about potential damage in transit via the barge... When I called Atlantic Appliance, I asked why they did not wrap them in some sort of protective packaging for the transport after they were inspected in the Atlantic Appliance warehouse. Their reply was, "What do you want us to do? They are no longer our responsibility. They have been delivered." Disappointed in their service and lack of concern. Will see tomorrow if they are delivered undamaged.
-
May 2023 by Amy Smith
I wasn't impressed. Then again, I'm used to using Archer's Appliance, where they go the extra mile and treat you like family, the family you like, lol. Their prices are better, their customer service is way better than anyone else especially Atlantic Appliance, I'll never call another company for appliances again
-
May 2023 by Kyle Henry
Atlantic Appliance and specifically, Steve Grenell, came through in a big way with all the appliances we needed for our kitchen remodel. I give them the highest recommendation possible and if you request to work directly with Steve you will not be disappointed.
-
May 2023 by Tom D.
RUN,RUN,RUN horrible customer service spent about 18k with these people Noah the salesperson is extremely rude and very unprofessiona. Having an issue with my order, was told to bad what was delivered is what is staying there and I'm not their customer my builder is so piss off and live with it.
-
April 2023 by Kimberly Geisler
Could not be more thrilled with our experience with Atlantic Appliance and Hardware. After 16 days and 6 attempts of trying to receive a washer/dryer and pedestals from another store that was not damaged or missing parts of our order we called Atlantic Appliance. The next day we received a perfect LG washer/dryer set! The delivery people were meticulous and professional. I will be buying the rest of out appliances from them as soon as home new home is built. 5 stars is not enough! Thank you Wayne!
-
April 2023 by Dana Sargent
Bought a house this past weekend and needed washer and dryer. Had already gone to Lowe’s and home depot to compare price and availability. Saw this place’s website and read that it is locally owned, which is something i want to support and am usually even willing to pay a little more to support. Walked in store today; several men were in main front area and could tell they worked there. They weren’t busy. Nobody acknowledged me. Saw the washer dryers in back so walked into the room where they were displayed, in which a woman sat at a computer in the corner. I did two laps around the selection. She never acknowledged me. Didn’t say a word. I walked out and again the men in front didn’t say a word. Got a lot better treatment at both home depot and Lowe’s.
