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January 2024 by Elias Hazboun
Awesome staff, quick services, very friendly. Would recommend!
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November 2023 by Sarah Thompson
We were immediately greeted when we walked in. Everyone was nice. Hands down the best experience we have had at an AT&T store. Kayla was excellent! She was very knowledgeable about the products and every detail about the billing, insurance, and accessories! She even sold us on some accessories and a new iWatch (mine was very old, series 3). We will also be returning to see Kayla for a second new iWatch because my husband is jealous of my new one! You have a wonderful sales woman on your staff, I hope you are treating her as wonderful as she deserves to be treated at your company!
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November 2023 by Devon Woodrum
Literally lied to me about the amount id be paying multiple times before I signed a contract. Was told my bill would be around 80 a month with the first bill being higher at around 111. My first at and t phone bill for 1 line is 173$.Tell me how it's possible for a phone bill to be this much for one person? They lied to me numerous times. When I asked to get out of the contract I was 2 days outside of the buyers remorse period and unable to do anything about it. Been told for 2-3 weeks they would be in touch with a outsourced district manager bc they didn't have one in store or in Wilmington period. (Has yet to happen) they also gave me a military discount even though I said 3x I wasn't military and couldn't provide proof I was military. So my bill was actually supposed to be higher than 173.Also, paid to have my old phone screen fixed for trade in - they told me to wait on trade in so they could try and extend the buyers remorse period for me. Never happened. Never contacted back. Now past trade in date.I'll take the credit hit on this one and contact better business bureau. I'll be damned if I give a company that lied to me before signing a contract my money. Never again AT&T ?***also I emailed as asked below to resolve the issue and have yet to hear back***
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November 2023 by Mary King
Angel is true to her name. She is very patient and knowledgeable. We felt respected by her.She is very helpful.
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November 2023 by John Scanlan
Angel did a terrific job for us at the Oleander store. We happened to ask about Apple Watches and discovered that they had a buy one/get one deal! We wound up buying two watches and two phones and cases and charging cords. (Of course Apple changed the 15 to a “C” connection from a lightning connection.). Very happy with our purchases.
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October 2023 by Josh Moses
Angel is the best. I was getting ready to buy a new phone because my phone wouldn’t charge. She took the time to clean it, now it charges perfect. I was really stressed out because I use my phone for work so she help me relieve some stress and help me save money. She really is an Angel.
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October 2023 by Tranquil Sounds
Title: Exceptional Service from Angel, My Sales Rep at AT&T!I recently had the pleasure of working with Angel, my sales representative at AT&T, and I must say, the experience was nothing short of outstanding! From the moment I walked into the store, Angel's professionalism, knowledge, and genuine enthusiasm made a lasting impression.First and foremost, Angel's expertise in AT&T's products and services was truly impressive. She patiently listened to my needs, asked relevant questions, and provided tailored solutions Angel went above and beyond to explain the various options available, ensuring that I understood the benefits and features of each package. Her in-depth knowledge helped me make an informed decision about the best plan and devices for my needs.What truly sets Angel apart is her exceptional customer service skills. They made me feel valued as a customer, taking the time to address all my concerns and providing prompt, accurate answers to my questions. Angel's friendly demeanor and positive attitude created a welcoming atmosphere throughout the entire process. I never felt rushed or pressured to make a decision, and that made a world of difference.Moreover, Angel's attention to detail was remarkable. She made sure all the necessary paperwork was completed efficiently and accurately, making the process seamless and hassle-free. Angel also took the time to set up my new devices and walked me through their functionalities, ensuring that I left the store fully equipped and confident in using them.Overall, my experience with Angel, my sales rep at AT&T, was exceptional. Their professionalism, knowledge, and outstanding customer service skills surpassed my expectations. I would not hesitate to recommend Angel to anyone seeking top-notch assistance with their AT&T needs. They truly embody the qualities of an exemplary sales representative.Thank you, Angel, for your exceptional service and for making my AT&T experience a memorable one!
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September 2023 by Jackson Thomas
Hi, Everyone!I just would like to say a public thank you for one of the store’s employees, Mrs. Angel.I was in a complicated situation and if it were not for a literal Angel, I wouldn’t even have a phone now. She has to be one of the best I have seen, confronting me and the problems at hand with professionalism and an agenda. She some how managed to stay tuned in on my situation, while assisting two more customers. A smile never left her face for the two consecutive days I had to visit the store and it felt like I was talking to a person not a car salesman.Thank you so much Angel!
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September 2023 by Lauren McCoy
I visited this location after another wasn’t helpful. I showed up nearly ready to give up on getting a new phone, Kayla was SO knowledgeable and friendly. She got my phone number switched, a new phone, and all the accessories I needed that the other location didn’t have. Kayla is ABOVE and BEYOND in customer service. She will probably be running AT&T eventually. She is how customer service is supposed to be! Kayla S gets all the stars.
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July 2023 by Karen Hess
I was assisted by Angel, who loves her job and is VERY good at it. Not only is she extremely knowledgeable, but she is also kind. She listens well and strives to meet the needs of the customer.
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July 2023 by Kenneth Knowles
Phillip the store manager helped me and his knowledge, professionalism, and friendly customer service was excellent!
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April 2023 by Jay Dub
My wife and I had a wonderful experience at this AT&T store. We dealt with a sales representative name "Angel". I have to say her name fit the service we received yesterday because it was just heavenly. Angel bent over backwards to make our experience better. My wife and I will only deal with Angel now. Angel is a true example of what true customer is about. AT&T is lucky to have her.
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April 2023 by Cathy Wells
Angel was the best! After a bad experience at the one on College Road, she helped my husband and I upgrade our phones with a smile on her face the entire time. Y'all should give that girl a raise!
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February 2023 by CeeCee Frazier
I always go to Phil at the oleander location for all my phone needs. He knows exactly what phone I will like and need. He’s been with AT&T for years so he’s very knowledgeable on all phones. If there is ever a time something is not in stock, he can order it and get it there within a few days. Phil is the man!
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January 2023 by Dom Vidrine
Went to trade in my old cell phone. The customer service from Phillip was outstanding. Very communicative and was managing multiple customers (he was the only employee on duty) with ease…And he was very knowledgeable about all the products and services. Would definitely recommend this location.
