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January 2024 by Christa Lopez
I had tanks from a defunct business and Azalea Gas was the only company in town who would answer their phone, respond to emails, and actually do the work. Thank you.
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December 2023 by Debbie Setzer
There's a reason for the 2.9 rating! I had them come out for lighting of pilot and was told fireplace could not work due to parts being obsolete. I asked for tanks to be removed, and they never came back. Now I'm being invoiced for lease and was told I didn't follow protocol for removal! Thought face to face would be enough. Not with this company! Beware!!
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April 2023 by Michael Francingues
We have had Azalea Gas for almost 2 years and never have had one problem. They did our initial hook up. Also delivered and set up the tanks. I have since reordered my tanks for fill up and are always very prompt! I’ve even suggested them to some of my new neighbors and they are satisfied as well.
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March 2023 by Melissa F.
I've been with Azalea Gas for almost 2 years!! I'm not sure why they have such a bad rating! I've always had a smooth experience with them! We have a new construction and they came out to put in the tanks and to connect my gas stove! At the time they were the only company in town that could have it done within 2 weeks! Every other company in town was telling me 2-4 months! Also the price for new hook up and tank rentals was the most reasonable in town! My technician was very polite and efficient. I've never had any problems even with my tank refills... always done promptly! I've even suggested them to some of my neighbors and they are pleased as well.
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November 2022 by Andtea C.
I have used this company since I bought my house in 2014. Earlier this year my fireplace stopped working. I assumed my tanks were empty. So I ordered replacements. They came to swap out the tanks only to find out both of them had gas (one was full and the other had "less than the other" per the service guy.) You would think they would take the tanks they brought out to replace the tanks and credit me the $347 I spent for the replacements and just charge me for a service call. Instead they took the tanks that I paid for last year that had gas in them. So I lost the propane charge from 2021 (last year's charge was $220) and paid for 2 full tanks ($347).Will definitely be searching for other options for next season. VERY DISAPPOINTED CUSTOMER
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November 2022 by theresa
I got an estimate from this company on capping an unused gas line coming from the house. They said it would be $175. That seemed crazy so I brought pictures to home depot (the same pictures I sent azalea gas) and they sold me a $6 cap and told me to just unscrew the line from where it connected to the house and then put the cap on where the line used to be. $6!!
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June 2022 by Taylor Y.
Tanks are empty and I want to switch to Suburban. To pick up the tanks they made me set up an online account and charged me $75 to remove the old tanks. They would not schedule it over the phone. They added fees so I had to agree to a $90 charge to get them to come get the tanks.
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November 2021 by Bob Merrell
Highly recommend Azalea Gas!! They did a great job setting up my indoor and outdoor gas fireplaces. Chris and David are both great to work with!
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November 2021 by Shane Lancaster
Best in the Biz! Chris can always be reached and is willing to troubleshoot over the phone w me. Someone who knows nothing about propane and fireplaces. Recommend them for all your propane needs!
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November 2021 by A Hmsd
These people are not worth the time or money. TERRIBLE customer service, always calling and asking for additional or missed payments. Read the reviews and be aware to stay away. VERY UNPROFESSIONAL OWNER
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November 2021 by Caroline Gueiss
Avoid at all cost, I was told by a Friend Not to use azalea gas but I went against her advice and I got screwed royally. They came out and the guy immediately told me that my pilot light would need to be replaced very soon he could not get it to light. Once he got approval from me to charge me an additional fee to see if he could get it working he brought in a vacuum cleaner ran it for maybe 30 seconds and it lit right up. I was then made to sign a waiver saying I agreed to pay an additional $55. On top of that they ran my card for $205 before They ever got here and it did not show up as their company name And since I had not had service yet it did not click that it was from their company.…so I declined the charges. This place is a joke the owner argued with us as customers for over 40 minutes and eventually we decided that we would not do business with them or order our gas from them at all. He had the audacity to think that he could charge us a fee for something that was his fault and that we would still remain customers. How arrogant and condescending can you be. He would rather be a right fighter then have a good customer stay for years to come just to get an additional $35. I was told they were price gougers but I had no idea how bad it was. If you look at the reviews on Angie’s list you can see that 90% of the people are Very unsatisfied customers. They have since left Azalea gas and moved somewhere else. Beware so this doesn’t happen to you.
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November 2021 by Hailey Klutz
Just purchased home and have a gas stove every company i called won’t install gas tanks unless you have more than 2 gas appliances. Called Azalea gas thinking it would be the same thing but it wasn’t! David was super helpful with installing. Here I am few weeks later working out permits and pressure test anytime you need something David is there to help with no hesitation. Such a great experience!
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November 2021 by Sarah Dickinson
After weeks of frustration dealing with another propane company whose name I won’t mention (rhymes with “dicks”), I was quite pleased with the prompt response I received after contacting Azalea Gas. David came out within two days of my initial call to do the tank inspection (we own our tank). He was friendly, efficient and very professional. After getting the OK on the tank I called and left a message to inquire about a gas delivery date. Much to my surprise my call was returned within an hour (I was shocked as I was still awaiting a return call from the other company going on THREE WEEKS!!) Chris was very friendly and professional and put me on the delivery schedule. Here I am less than a week later with a full tank of propane. I am one happy customer!!!
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November 2021 by Roy Rubright
The entire staff is very helpful and commutative. We have dealt with other propane companies in the area and they are slow to get back to us or provide any service. we dealt with Chris and David who were again very responsive and took care of our needs immediately period where one company had us waiting weeks, they took care of our needs within a week . I would definitely recommend using them, they met or exceeded our expectations!
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November 2021 by Mark Solano
Azalea is one of the best local vendors. Used them at our previous house for propane service. When we moved to our new house, we had them instal gas piping for a stovetop, pool heater and pipe and install a fireplace. Always available! Always reliable! David and Chris went out of their way to make sure we were well taken care of and I would highly recommend their services.
