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March 2024 by Austin Locklear
Horrible service had 3 screens in less than a year and refuse to give discount on the fourth due to their negligence no cracks on my screen no scratches just lines running through it which they stated was most likely an error on there end but still refuse to help go elsewhere with your money will never spend another penny here
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December 2023 by Ron Snyder
Absolutely terrible serviceLoaded 6 group 31 agm batteries worth 1500.00 and noticed before leaving that one battery was making the nut and washer retainers that have a small piece of tape holding them to the top of the batteries.I went in and said one battery was missing the little bag of nuts. I was told that they couldn't pull the tiny bag with tape off a battery in the backWith rear attitude he agreed if I carried one of the strapped in batteries bask in he would exchange it.62 years old a a knew that was replaced I did soMost arrogant and terrible customer service I have ever hadWill never by from there again. And we typically buy thousands of dollars each year with them
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October 2023 by Kathleen Van Keuren
Thank you for the excellent customer service this morning. I came in to replace my watch battery and was thrilled it took 6 minutes. Didn’t get the representative’s name, but wanted him to know he is appreciated! Will certainly recommend to others.
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October 2023 by James Cronin
Embarrassed to be posting about such poor customer service. Simple questions about the type of battery and purchasing completely unanswered.
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October 2023 by kenzie Weeks
Chaz was so lovely and helped me with my car battery problem quickly and efficiently! Highly recommend coming here for any trouble with your car battery.
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October 2023 by Maureen Hawkins
Yes I'm a senior citizen and I went there today to get the battery checked on my Toyota key fob. He smelled really bad like he doesn't use deodorant. He checked the key fob and he simply said well I don't really know but it looks like it's getting ready to go out. So I said does it need to be changed or what and again he was rude and said well it's going to go out sooner or later so he says well it's going to go out sooner or later then he took the key fob and the total bill was $15 for a battery I could easily want to Walmart and bought myself ..going to go osoone. out soonerlhbattery and charged me $14 for something I could have went to Walmart and did myself for probably
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October 2023 by Randall Lomax
Had what I needed at a resononsble price. Only problem is the customer service was rude and he was pushy to hurry up. Short to answer any questions I had.
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August 2023 by Corky Cooper
Replaced battery in IPhone 13 mini. Good price. Quick installation. Poor service. Could not troubleshoot battery. Did not offer any other options. Could not answer any questions about battery or poor life in phone. They were not interested in servicing the customer just get the sale, replace the battery, get the customer out the door. Poor people skills, unfriendly. Battery is not OEM so phone does not recognize and some data is not available. Did not setup phone after installation.
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July 2023 by Jake Matthews
Needed a new key fob battery for my car and the guy who helped me checked the charge on the old battery completely free and he also gave me a few tips to help me out with my car problem. Great employees, great prices, excellent service. Would recommend this place to others.
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July 2023 by Trudy T.
Went in today to get the battery for my iPhone replaced. When it was returned the "tech" said that he had cracked the corner of my screen. He did say that they would;d "give" me a new one but the order would not go in until next week. I did say that it was unacceptable. Then he came back and said that they would have one shipped in for me either tomorrow or Saturday. Okay with that. When I checked on the battery that was installed I found out that it was a second market battery. With that battery I could not see the % capacity. I had then put the old battery back in., When I went to turn it on it would not and was told that the battery was dead. Couldn't because I came in with 88%. After looking and talking with other places I was informed that the screen was also going to be a second market one. So to put things in a nut shell Batteries Plus was selling me a second market battery (without telling me) and "giving" me a second market screen. Apple will not work on phone with second market parts. I went in with an entire Apple phone and going out with a second rate phone. Aside from that the "tech"kept saying he was "giving" me a new screen. Replacing yes, giving no.In a nutshell do not, I repeat do not go there. The other store may be okay but this one is not. They should offer either financial compensation or a new phone with all Apple parts.
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June 2023 by jeff mckillip
The tech was friendly and knowledgeable. He replaced my phone screen in 20 minutes. The price was very reasonable. I highly recommend them and will return for any repairs I need.
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June 2023 by Wes Tongue
Very quick process got me in and out quickly - AND, they were both warm and professional.
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April 2023 by Melissa Wilson
Poor poor customer service over a warranty on a battery.
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April 2023 by Robert Register
Great customer service. Friendly people. Best warranty I could find for a 2013 Street Glide battery.
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February 2023 by Anthony K
Great service. Appreciate their professionalism
