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January 2024 by Roxane Rinard
Staff was great, but the room keys would quit working. They would never work on most of the outside doors. We kept having to get new keys for the room because they would quit working.Going to the room, trying to get in, going down stairs to get a new key several times a day was very frustrating.
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January 2024 by Valerie Howard
I had a situation with my mother during the night where she got confused and tried to leave the hotel...the staff was wonderful in reassuring her and getting her back up to her room safely...thanks to all of the staff members that went above and
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January 2024 by Lisa Walk
Excellent hotel. Recommend it very highly.
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December 2023 by Jessica Settle
Clean, available, and pet
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November 2023 by Brennan Pieroni
Rooms are a bit dated and could be cleaner, but were overall still fair for the price. Property was clean, quiet, and safe. Plenty of restaurants near by and close to the private airport terminal.Walkability: Restaurants within walking distance, but you may have to cross Market St
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October 2023 by Haywood M. Smith Jr.
Out standing - beds were extremely comfortable - clean rooms - TV channels were fading in and out, but enough of TV anyway, Friendly and helpful staff. Right next door to Costco for gasoline and stuff plus 1/4 mile west is an awesome seafood restaurant. Shrimp & Grits was unbelievable. The name started with "H"Creamy grits topped with sautéed shrimp, onions, tomatoes, and lobster cream sauce.
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September 2023 by Joel Zupancic
Our family had a blast staying here. My young daughters still talk about the hotel kitties! The front desk attendants were all very nice and we enjoyed the breakfast. Great view and great location to Wilmington attractions. Only 20+ minutes to the beach!
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August 2023 by Mama Deborah
This hotel was an excellent value for the season and location!!!! We walked into a pristine room. Everything was very clean and smelled fresh!!!! No lingering smells of pets or smoke! Front desk clerk was friendly and helpful. I loved this place. No signs of bugs as mentioned by others so they are attentive to upkeep. Wood floors seem recently installed and look great! Pet fee was $30/night Best Western really is the best!Noteworthy details: Pets welcome for $30/night which is affordable in this area.
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August 2023 by Nina Menduni
The entire team at this location is amazing!!!!! We’ve been traveling a lot and believe me this is where you want to stay!We had a personal tragedy happen during our stay and the team went above and beyond to treat us with kindness. Jennifer stepped in and took care of us “I’ve got you” was her response complete with a hug.Rosa and Casey served breakfast with a smile and took care of all “pancake emergencies”.Erin and Chloe at the front desk were always kind and professional.This team is absolutely amazing! We didn’t encounter one sour employee. If upper management at Best Western reads this; this is the team that you want to replicate everywhere!!!!Put simply they’re AWESOME!
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August 2023 by Brigitte
The room had a odor and stains all in carpet. Also the bathroom had ceiling tile that was falling and hair in shower. House keeping didn’t service the room even after asking, called front desk to complain and they acted if they didn’t care but did finally bring some towels to the room. Very nasty carpet in room and hallways. Stayed in 427 and was definitely not what I was expecting.Rooms: Nasty and terrible service! Bugs around the old AC unit!! Trash behind chair and beds horrible and sheets didn’t fit! Shower had hair in it… coffee maker and ice container in bathroom you would think this would be some kind of violation of people who inspect this place
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July 2023 by Chandler V.
Absolutely no clean towels were available. It was like the hunger games trying to get a body towel. Upon check-in, we weren't provided any body towels and the front desk receptionist told us whenever we need one, to ask the front desk. When we would ask the front desk, there were borderline interrogations about "when we checked in", "how long we've been there", etc. Every single time, the excuse would be "towels are in the laundry. Here are some pool towels". Keep in mind, the pool towels were the size for children. The maids on the floors in the morning did not have towels either. Multiple guests would ask them for some. It was absolutely ridiculous, and we finally found ONE body towel that we used for our four-night stay between two adults. Additionally, the hot breakfast was inedible, and the room was disgusting. Carpet squares had been replaced but then were pulling up, other areas of the carpet looked like it had been used to put out cigarettes, I found half-used pills in the night stand, and the lamp shades were torn apart. The A/C worked, but remained at 73 degrees even though we set it at 68. This wasn't a big deal to us, but might be to others. The internet service was horrible and wouldn't load anything (thank you for saving the day, cellular data!) No maid service in the rooms because of "COVID", but other hotels I've stayed at recently have brought that back. It seems like they did enter our room at one point and replaced the spare toilet paper roll... I'm unsure why because we didn't request this and they didn't tell us that they were entering. They didn't clean anything... just replaced the toilet paper. No towels. It was overall just weird.On the morning of check-out, we were told check-out was at 12:00 PM. Maids came knocking on our door before 10:00 AM and tried to open after two knocks. Good thing we had the dead bolt on. I notified them we were still in there and planning to check out by the scheduled check-out time.We had stayed there last year and did not have these issues, but it seemed like one thing after another this trip. We will absolutely not be back or recommending to others in the future. I can pay $700+ to stay in a nicer hotel that provides a clean room and the bare basics such as body towels.
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July 2023 by Tammy Shumaker
Great place to stay, We were traveling with pets. Jennifer made our check-in and stay very pleasant.
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July 2023 by Lisa Bo
Awful. The service was terrible. The people at the desk always seemed annoyed when approached. They charged us twice for our reservation. When I called to inquire about it they were completely unhelpful. They never told me at check in that I had a duplicate reservation. The cleaning people did not come to clean our room or refresh our towels once in four days.
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July 2023 by Tyesha Torrence
I stayed at this hotel while visiting Wrightsville Beach for a few days. EVERY staff member that I came in contact with went above and beyond to make my stay an amazing experience. The rooms were well kept and spacious. The breakfast choices were really good. The hotel was in a great location and is surrounded by stores and restaurants. I don't have any complaints.
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July 2023 by Faby Fischbein
This is a good place to stay. The only reason why, I gave it a 4 star review it's because the room attendants were not mindful of guests sleeping early in the morning. Our room was close to their working station were they get their supplies and they were speaking very loudly to the point that we were awaken. I had to get up and asked to please keep it down. It was 8am in the morning. They offer free breakfast and the rooms are clean.
