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November 2023 by Will
Submitted information online and specifically informed I wanted to come in to purchase a vehicle. Requested a test drive time and to be called. No one got back to me other than an automated email stating they would send a video recording. However never did. Bought elsewhere and would recommend you do the same.
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November 2023 by Beth Mancuso
I had an excellent experience… much better than I had at other dealerships! My salesperson, Robert Figgs, was wonderful to work with, made the whole process really easy, and went above and beyond to stay in contact with me, even after my purchase, to provide information, updates and answers to my many questions.I was 3.5 hours away from the dealership so he offered to send me a video “tour” of the car before I made the decision to drive out, which I appreciated. He was very knowledgeable and he didn’t try to rush me into a purchase like they did at other dealerships. His teammates were great to work with as well… Michael made things run smoothly on the finance side of things and Ava sat in the car with me for awhile after I purchased it to go over all of the buttons and features, set up the navigation, answer my questions, etc. I would love my new car in any event, but I really appreciate the team at BMW of Wilmington making it a pleasant experience!
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November 2023 by Marcia deAndrade
Robert Figgs was wonderful to work with, made us feel at ease and made the process as easy as possible. I would recommend this dealership to anyone in the market who is looking for excellent customer service with attention to detail.
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October 2023 by Lenee Bowen
Never thought I would actually enjoy a car buying experience. Chandler, Chris and Luke were all great to work with. So glad my friend recommended them (we live over 3 hours from Wilmington)!! I absolutely love the Z4!
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October 2023 by Jeffrey Webb
From the salesman to the manager and finance person it was a smooth transaction. Very pleased with the attention that was give and they answered my questions when I was home and was needing information on the cars electronics. I would highly recommend this dealership.
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October 2023 by Slacker Dude
Our salesperson, Corey, was great. Loved working with him. The finance manager was not. He told us that he was required by state law to explain the details of the optional extended warranty to us. I told him 3 times that I didn't want the warranty, but he kept pushing and made us listen to it. There is NO state law that requires a customer to listen to a sales pitch for a warranty. Don't let the finance manager lie to you and bully you. You don't have to listen to sales pitches. I'll never buy another car from that dealership again.
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October 2023 by Chris M.
I had the pleasure of working with Greg Mays, the service advisor at Wilmington BMW, and I must say, his commitment to excellent customer service is truly remarkable. Every time I bring my car in for service, Greg goes above and beyond to ensure that my vehicle is well taken care of. He consistently provides outstanding service by keeping me informed throughout the entire service process. It's evident that he genuinely cares about getting my car serviced in a timely and efficient manner. Mr. Mays is undoubtedly an asset to the dealership, and I highly recommend his exceptional service to anyone in need of BMW maintenance
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September 2023 by Krishna Nemani
Had a great experience buying car for BMW of Wilmington . The whole process was smooth and they were very responsive and professional. I highly recommend purchasing vehicles from them.
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September 2023 by Blue Moon Gift Shops
Outstanding customer service! John was absolutely wonderful to work with, he truly made me feel like family. Chelsea was so helpful and went out of her way to answer questions and even followed up weeks later to check in. Buying a new car can be stressful, but this team made it a pleasurable experience.
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August 2023 by Ebonee Scott
My husband took me to the Wilmington location to purchase a car for my 41st birthday. We picked out a 2021 X1. Soon as we arrived to the location Mr. Eddy Lannon walked up and was very welcoming and knowledgeable of what they had in stock. He steered us in the right direction for the perfect option for me in our price range. I did not feel rushed at all. Mr. Andrés Vazquez did an outstanding job assisting me with setting up all the functions and answering any questions I had on my new car and all the cool gadgets it has. Overall a wonderful experience at the BMW of Wilmington and I would highly recommend them to be your dealership of choice ?
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July 2023 by Stephen O.
Very Knowledgeable & Helpful Excellent inventory Excellent test drive , as well as listening to hi end sound system
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July 2023 by Vergil Dale
I purchased my truck from this dealership with the help of John McDougald. He was phenomenal!Before the deal was closed, he was very communicative and helpful with answering all of my questions. I flew in from out of state and he made the deal seamless. Chris was also very helpful and informative!If you’re considering any vehicles that they have on their lot, GET IT! Their staff was quick, professional and just great people to work with!5 stars…HIGHLY recommend!
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July 2023 by Tenesia Sealey
I had a great experience ordering and picking up my 2023 X1. Tom was so kind and knowledgeable and had great communication. I was updated regularly on the status of my truck and it came sooner than expected. When I picked up my truck, the whole team made the process as smooth as possible. Devon with the genius team explained all the features and helped me set up the app with ease and even financing was stress free thanks to Rob G. Couldn’t have asked for a better experience!
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June 2023 by Courtney Lee
We love BMW of Wilmington! Tom helped us get our Moke last year and then helped me build my dream car this year! He is the man! He will get you all taken care of! Once you buy your dream car Chelsea will help you figure all the smart functions out she was a life saver when it came to that! You’re in good hands at BMW of Wilmington!! Trust me!
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June 2023 by Richard Austin
I’ve never purchased a car where I was continuously treated like family months later. 5 months after purchase my wife hit a metal beam on Marylands interstate and it destroyed our 2020 x3ms fromt wheel and tire. Not only did BMW road side assistance set up a free tow to the nearest dealer and covered a rental etc. But my awesome sales man Rob came in clutch and pulled up my paper work from finance and got me in touch with Road vantage who covered my wheel and tire replacement for free. At this point I’ll never buy anything else beside a bmw the customer service and quality speaks for its self. !! Amazing people would do business again.
