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November 2023 by Laura Griffith
We will keep this short and sweet. We now own 3 Nissan automobiles because of the excellent customer service provided to us by Mike and Jerry in the sales department and Chelsea in the service department. There are many others who have been great! We appreciate everyone!! Recommend HIGHLY!
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October 2023 by Matt Marconi
I've been dealing with Nissan now for about 6years and have had purchased/ leased a couple great cars through them. They've always made it a stress free, easy going friendly experience for me. All the staff there, be it sales, service & techs, they all treat me with care when they welcome me in. I can't stress enough how much I enjoy always dealing with them. They just recently had to replace my transmission ( 88K, I needed it) and I dropped the car off on a Monday, they got me a super nice rental of theirs, and kept me up to date as they heard of updates. By that Thursday the transmission was being installed & was projected to be done Friday afternoon but life happens & the tech volunteered to stay late Friday so my car would be ready Saturday. Great job and I appreciate everyone who's helped me.
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October 2023 by Micheal Peake
Came here after searching for a vehicle at diffrent dealerships and getting denied for credit length and being so young! I spoke with Jessie on the phone about a vehicle, unfortunately it sold before I got there. Whenever I got there she greeted me from the beginning paired me up with nick & he got me into my first vehicle off the lot ever! And it was fairly fast. I thought i would never be able to with being so young. Charlie with finance then greeted me and let me know I had got approved he was very friendly and nice also! The whole process was fairly quick, and was very smooth! After test driving the 2021 nissian versa I fell in love! I thank the whole capital nissian team of Wilmington for giving me this chance!
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October 2023 by Anne Marie Donnelly
The salesmen & manager could not have been nicer! I highly recommend this dealership. My car’s charger was very low & I had a 200 mile trip ahead of me. The sales team welcomed me, helped me connect the charger, & invited me to enjoy their snacks & watch the tv while the car charged. If you’re in search of a new car, go to Capital Nissan if Wilmington!
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October 2023 by Jason
I brought my vehicle in for service and I was met with a very courteous and professional staff!The service manager Cheryl Furcini, service advisor Ken Hall and other service staff took their time to listen to my individual needs and concerns. From James in rentals to the mechanic working on my vehicle.They genuinely cared about all of my concerns, my needs were met and my expectations were definitely exceeded!I had bought my vehicle from a competitor with a prepaid oil change package. So it would have definitely been more convenient to have my vehicle serviced there.There is no comparison to the level of service I have received!I am glad I gave Capitol Nissan of Wilmington the opportunity to service my vehicle!Definitely consider visiting this dealership, I'm sure they will exceed your expectations just as they did with mine!
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October 2023 by Steven Gillikin
We purchased a 2022 Pathfinder from Capital Nissan this past Thursday and couldn't have been happier with the experience. From the first phone call making an inquiry until driving off the lot we were treated in an excellent manner and received a deal that we felt was fair to all. We can't say enough nice things about our salesperson Noel Otero or the sales manager Michael. Both people are top notch. Not only were they professionals but down to Earth nice guys as well. I would not hesitate in recommending this dealership and Noel to anyone in the market for another car. By the way...we live in the Raleigh area and drove to Wilmington to do the deal!
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October 2023 by Terry McAlister
Becky Marriner waited on me in the service dept. She was absolutely amazing. She went above and beyond for me. She stayed past closing just to make sure that my truck got a new tire and that I was satisfied. Thank you to her and the guys that stayed over to help me.
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October 2023 by Karen Rae S.
I brought my car to the automotive repair section of Capital Nissan Dealer in Wilmington, NC after returning from a 3-week-road trip with my SUV sounding with a weird noise. The foreman took a ride with me on the highway and knew immediately it was a wheel bearing. It was a Friday after 2 pm, later in the day, and instead of doing diagnosing right then they asked me to return. In hindsight, I should have gotten the car diagnosed then, but agreed to return Monday. I haven't driven much in years prior to this past road trip, due to a severe car accident on 95 in 2014 and many surgeries. I then listed other things that needed looking at, and they noticed a bald tire, probably due to poor alignment. Why is a puzzle, but the problem exists. In the end I needed: Wheel bearing, rt front, new tire, alignment, oil change, rotate tires, and 4 small recall items for my Pathfinder. Because of the double delay, I was offered a loaner car. I was thrilled! They are still working on it. I know the Michelin tire is at least $100 less at Costco, but I was here, they had the car, so...... You are assigned a person to keep you updated through texts and face-to-face conversations. This was extremely helpful and comforting. I can see why they have been awarded The Best Customer Service Auto Repair Shop in NC. It was a pleasure to be treated with exceptional customer service and care and expert professional knowledge of the automobile. THANK YOU TO THE EMPLOYEES OF CAPITAL NISSAN, Wilmington, NJ.
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September 2023 by Doralene J.
Do not go here to get your car serviced. Long waits and poor communication. Can I give zero stars ?
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September 2023 by Trista Mcafee
I really appreciate Cheryl and her team in service department. They were able to get my car in and looked at it right after the storm hit last week and able to put me in a rental. James in the rental department made sure I was taken care of for a car. He was very kind and helped me. They kept me informed through the whole process. And very kind through the whole ordeal. I really appreciate what you guys have done. You guys really truly look out for your customers.
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September 2023 by Kirk Challen
Will Smith is one of the most professional and knowledgeable salesperson that I have ever had the privilege of meeting. It was a pleasure purchasing a car from him. The manager never came out to talk to me, but the employees were great.
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September 2023 by Ed Mondello
Michael bent over backwards to make a deal happen. Trip was very patient with my wife . Great staff , who care . Best warranty in the business and free oil changes/ tire rotation and inspection for life!! Thanks guys
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September 2023 by V K
We had a couple of scheduled stops at different dealerships but didn’t go any further than our stop at Capital Nissan of Wilmington, NC.What an incredible team! Great selection of vehicles but the best part is we were lucky to meet and purchase our car with such an experienced and knowledgable team. Fred, Michael and Elijah provided such great assistance and information that we didn’t feel like we had to go elsewhere.They were great and accommodating as soon as we came in and offered us exactly what we were looking for. We received personal attention without any pressure at all to feel like we had to leave with a car. We felt all our concerns and wishes were addressed and met.Thank you all very much team for the great experience.
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September 2023 by Dion Sorrentino
Communication and service were top notch at my recent visit to Capital Nissan of Wilmington. Ken Hall made the process seamless with great communication, clear explanation of work needed, costs, and timing. I will continue to recommend Capital Nissan and the team.
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August 2023 by Stephanie Cronk
Absolutely loved every minute of working with Jerry. We took a ride in their beautiful new Nissan Ariya (guys, it's gorgeous in case you're looking to go electric), and ended up with a 2022 Kia that they had for sale. I'd absolutely recommend visiting him at the dealership!
