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November 2023 by Deryck Seaton
This place is terrible. I had the worst experience in my life here. Never informed about my car. I had to call every time. The lady at the desk hung up on me and refused to answer my calls while my truck is in the shop. Asked to talk with an owner or supervisor and they said it would be two days until that person was in. 2 days!!! Was told the truck was going to be done numerous times and it was pushed back every time. Then the excuse was that they just fired a guy like that was my problem. The owner was nasty with me and I just wanted stay say stay far far away from car star!!!
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November 2023 by Wendy Slade
Everyone was exceptionally nice and helpful. We had a part on back order which delayed our car's return.
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November 2023 by Becky Hines
The staff at the Gordon Road location was great! I was kept informed of the progress of my repairs frequently.My car looks brand new where they did the repairs. I’m very pleased.Services: Painting
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November 2023 by Teodora Ianos
this has to be the worst car shop experience I have ever had. This is the preferred nationwide one but if you can try to fight it and not go here. Had to get two doors replaced and there were multiple chips on the paint, went back to correct it and they did not even use the correct color. They did not put the door properly so now the window does not go all the way up and my whole does not unlock anymore without opening the first door. Absolutely horrible service, save yourself a lot of time and headache by not going hereService: Painting
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September 2023 by Karen Haynie
Excellent Service!! Stacey and Shea at the front desk are professional and friendly. They exceeded my expectations. I needed a side view mirror replaced on my Silverado. They ordered the part and scheduled my appointment promptly. They were also the most competitively priced. I won't go anywhere else.
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September 2023 by Amy A. Crooks
Fantastic service on my car and the new receptionist is positively fabulous! Great customer service, will definitely tell friends that this is the place to go!
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September 2023 by beulah newkirk
I was very pleased with the staff. The work that was done I would recommend Carstar off of Gordon Road Wilmington North Carolina to do your repairs. I had a bad experience with another body shop too months prior and it was like day and night between the two companies. If you want a good experience with customer service and the work done professionally I really recommend this company.??Services: Painting
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September 2023 by April Lee-Norwood
Excellent Customer service. They made a stressful situation easier to deal with. Especially appreciated the helpfulness of the new front desk/receptionist. Will recommend and use in the future if the need arises!
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September 2023 by Emily Bethke
Great costumer service! I had my vehicle worked on at another location prior and it was such a hassle and worrisome! Car Star business/ their employees were so helpful and put my mind at ease right away!! Thank you Car Star Collision!
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September 2023 by Shayla Williams
Amazing experience from start to finish. Receptionist, Shea was awesome, & so personable. Thanks! I hope to not need anything anytime soon but if if i do i will be bac!! In the meantime I will be referring everyone i know. Keep up the good workService: Air conditioning
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September 2023 by Jen R
Everyone here is very friendly and the work they did to repair my car was exceptional!! Definitely would return if I need to in the future. Thank you!!Service: Painting
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September 2023 by Micheal Mcpeek
Just had my vehicle worked on and painted there and I just want to say that the paint on the vehicle looks immaculate a 10 out of 10 phenomenal job!
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August 2023 by Julia Nonya
Horrible customer service and bad communication sent by text messages that only gave updates on finishing times. 22 days to paint roof and replace front bumper. First day I drove it rubber stripping on roof came unattached. Nearly lost it driving down the road.Hood looks nice otherwise but we will see if it holds up.
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July 2023 by Jason Worthy
Repairs took a bit longer than expected but the results were phenomenal. Front office folks are amazing as well.Service: Painting
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June 2023 by Ricky Lee
I’ve had several experiences with carstar and ever experience is beyond exceptional I recommend to everyone always a satisfied customer.Services: Painting
