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January 2024 by Katherine S.
I have used Custom Home Furniture for two houses in Wilmington and love this local business. I furnished the first home with half from Custom Home and half from Ethan Allen. I was able to coordinate between the two design shops for the best look. For this second home, I shopped exclusively with Custom Home due to their fabulous sales weekend deals and got items from both the large galley and the new outlet in Leland. I needed a more coastal and informal look for a house with kids and was able to score some beautiful buys. I can always find something I want to buy there - whether or not I have the space for it is a different issue. If you are moving here from somewhere else, this is the place you have to shop to get your house furnished elegantly and quickly. The best thing is they will work with you on storage if your closing is a few months off.
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October 2023 by Grady B.
Purchased a new chair for our Living Room. Chair was very comfortable at the store but we are very dissatisfied with the new one that we received. EXTREMELY uncomfortable and hurts my back. Called the store and they won't do anything since they "don't guarantee comfort."
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May 2023 by Amber Ross
Horrible!!!! I got 2 job interviews with the interior design department. Katie told me she would contact by the end of the week to let me know if I got the job or not, and she completely ghosted me. I even texted her Friday, at the end of the day to see if I got the job or not, and no answer. I thought they were supposed to be the “professionals”. Sad because I’ve known the owners for so long, but I really dislike this company after my experience. It’s not hard to just text back and say “sorry you didn’t get the job”. Plus she had me travel out of town to do my 2nd interview. Time/money wasted. Will never spend my money here.
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April 2023 by call your mother
Sharon was great! They certainly have most anything you're looking for. Will definitely return.
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April 2023 by Amy Zuckerman
Love this place and will drop a substantial amount of money there. Really nice quality for a fair price. Plus they will hold my purchase till house is ready...being built now. Josette and Mary were a great team!
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February 2023 by Larry F.
We had a great buying experience. Mike was quite knowledgeable and helpful. We initially ordered a sectional sofa but after going home and doing some measurements, we realized it was to big for our living room. First thing the next day we contacted them in person and converted the order to a couch and chair. Mike made the whole process simple and one of the better buying experiences we've ever had. I would certainly suggest anyone looking for new furniture to check them out and give them a chance. We also felt better about the purchase knowing the furniture was made in the US
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February 2023 by Claire S.
If you're looking for quality furniture, please please go somewhere else! They sold my 81 year-old mother, who lives alone, a customized sectional and lounge chair with the "top of the line" performance fabric. After waiting 6 months, she received her pieces. Within the first 6-9 months, the fabric had faded and looked stained. She had not spilled anything- she sat in the chair to read each day. I was confused because this was a big upgrade in $$ for her in fabric cost. When we called the store, they knew exactly what it was. Surprise! "Yea that's transfer of fabric from your clothes onto the furniture which causes pilling and lo and behold, there is no warranty for pilling of fabric." Then they said they would go cut the pilling away (just out of courtesy bc they said they didn't owe her anything) and, oh yeah... tell her "she shouldn't wear sweat pants or leggings or something with loose yarn when sitting on her furniture!" What? With the top of line performance fabric on it? And I don't even want to get into the customer non-service. And more striking was that they said this had never happened before BUT they knew exactly what the issue was. And why not make a claim with the company, I asked. He said it won't make any difference. Meaning they will deny everything. (I guess the take away is, if you're looking for a business with zero accountability- get into the furniture business.) I've bought plenty of sofas for a lot less $$ with non-performance fabric AND I have a family of 5! I've never seen such poor quality furniture and not one bit of accountability or integrity from this "family-owned" local business. Their website says they "treat customers like family." Hard no on that folks. A lot of people say, you get what you pay for. But believe me, people, not here. You will get a ton less.
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December 2022 by Janet Detlefs
Sharon Stokley is the best! So easy to work with and always willing to help. I’ve been a customer for over 15 years!
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December 2022 by Sue Gibson
My shopping is sporadic, but Joan Manor is my “go toconsultant.” She listens, brings professionalism & knowledge. I highly recommend shopping @ Custom Home Furniture Galleries.
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November 2022 by Giulia Restrepo
I am so happy with our experience here so far. We are pending delivery but the sales process was so easy and fun. We were able to customize an entire dining set exactly how we wanted it. Seriously everything is customizable- we switched out the legs of a table, the cushions on a chair, the color of the wood .. everything! Joan helped us find our dream set and I'm so happy with the experience. Thank you!
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August 2022 by Erica P.
We had a great shopping experience! At the outlet, Beth was great and helped us find the perfect piece for our new home. We'll definitely be back for additional bedroom and outdoor furniture !
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July 2022 by Andrew King
This review is for the fantastic movers Trey and Mycal who delivered our furniture. They had an extremely long day starting at 8am and didn't get to our house until 7:45pm due to their heavy schedule. They took the time to help us check the furniture and were very courteous and friendly. They then had an hour drive back to Wilmington to end their day.Great teamwork and customer service from both of them.Thanks a lot guys you rock !
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June 2022 by Monica P.
I've purchased twice now at Custom Home Furniture Galleries, a dining table set and office furniture. DH and I worked with Logan, a very nice young man who was very attentive to our needs. He showed us various furniture until we decided on something we liked. Everything we bought was custom-made and we are very happy with the quality and build. We paid a 50% deposit, which of course was reasonable to do. Prices are on the high side. Since were ordered our furniture during "Covid times", we were told the completion and delivery would take longer than usual. We didn't have a problem with that at all, as we were building our home and figured they would have to store everything until we were ready to take delivery. Our dining room furniture was delivered two days after we closed on our house. For the office furniture, we waited a month after closing. Again, not a big deal, as we had office furniture to use (which we will be getting rid of it). My biggest compliment is to Sam and Jordan, two young, and very politeful, men that delivered the office furniture the other day. They worked their butts off getting everything upstairs! It was not an easy task. They dealt with the extremely high temperature outside (I provided ice cold water to them). They had to wind their way through the living room and by the kitchen to the stairs, which had a 90 degree turn and then a "U-turn" to get to the loft. The office furniture (desk and bookcase) were quite bulky; and they had to remove the upstairs door in order to get the items into the room. As I said, they worked their butts off, so they deserved a nice tip, in which they were grateful. We have a couple more things we want to purchase for our house, so we will be back.
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April 2022 by Nancy K.
Was told our couch would be ready in 12-24 weeks and we are now in month 8 and no update. Any updates I get are because I've called them. Keep getting tombs run around from Rodney. 12-24 weeks I understand but not 8 months. I get the same excuses over and over again, supply chain, sitting in a warehouse but not sure where and no idea when it will arrive. I asked if I could put my deposit towards a couch I stock and was told NO! they have had my money since last summer and I have nothing and they don't really care. They just shrug their shoulders. NEVER BUY FROM THIS FURNITURE COMPANY is my advice.
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April 2022 by Jeff Watson
Rodney doesn’t return phone calls or on his own provide updates on orders once he has your money. The order is 3-4 months past the due date he told us with no end in sight. High prices. Felt a bit “followed” by salespeople.
