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January 2024 by Bethany Palmer
Went here to use the Dr Scholls machine, very clean and organized inside. Was greeted right away and got help fining what I needed.
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January 2024 by Jamie Black
It doesn’t matter what time of day the pharmacy is always overwhelmed, the staff is rude and it is clear that this is an unpleasant work environment. I have been a customer here for too long and am moving my prescriptions.
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December 2023 by Baker W.
Pharmacy team is always super with updates, even if a prescription is on a nation-wide back order. Other pharmacies refuse to answer phone when you need immediate help. Lines move pretty fast for this to be a smaller location. Miles is sure to make your day at checkout.
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November 2023 by Ericka Shepard
I’ve had not one but two horrible incidents with this particular store. First the pharmacist was arguing about whether or not I “really needed” opioids two weeks after a total knee replacement. Since when does the pharmacist get to decide whether they want to fill a prescription a doctor deems medically necessary??? The second incident was when I went in for a flu and Covid vaccine. The person giving me the vaccine said oh we only received your request for the flu vaccine. I showed them the online confirmation indicating both the flu and Covid vaccines and they said they could probably work me in for the Covid vaccine if I waited for ONE TO TWO HOURS. So I made an appointment, but all the walk-ins waiting were given priority.Even though this is the closest pharmacy to my house, I’ve transferred everything away from this store. I’d rather wait in a long line at Walgreens than deal with this.
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November 2023 by Annette Kastner
Pharmacy tech snippy, unnecessarily hostile, and walked away from me in mid sentence when I had concerns about an Rx. Won’t go back for any reason.
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May 2023 by Kimberly Light
I've always had great experiences with this CVS, specifically the pharmacy. Friendly knowledgeable staff, Always eager to help. I don't usually prefer chain pharmacies But this one is the exception period
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March 2023 by Kim
Had a pharmacist tell me she was counting my pills out today and that was the reason for my wait. My medicine was a in a sealed bottle from a separate company. There was nothing to count out. Not only have they messed up my prescriptions, their pharmacists are liars. I can look past mistakes here and there but I can NOT trust someone with my medicine if they will be blatantly and proudly lying to me. Not using CVS anymore.
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February 2023 by Kate Pentek
I had a rough experience with another CVS in Wilmington and with their customer service phone number, and came to the Eastwood CVS in hopes they could help me out.Not only did they help me out with my issue, but they did so with kindness and good communication. I will absolutely shop at this CVS moving forward ?✨
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October 2022 by Mark Thomas
For those who have had bad experiences at CVS (I was one) please read this. I just moved to the Wilmington, NC area and had a lot of trouble converting my prescriptions over. As a diabetic, insulin is a matter of life and death. Due to timing, the wrong prescription was sent to CVS and then sold to me without me knowing it, I purchased the wrong insulin. The store couldn't take it back and even though it was technically a new prescription the insurance wouldn't cover it.I called in a panic because I was almost out of insulin and Thank GOD I got Nina. She was calm and quickly understood the situation and the history. She was able to get me an emergency dosage the next day with insurance coverage.She called me to come to get the prescription which took about 20 minutes. By the time I got there, she had found a discount coupon that reduced the price from $195 to $75. No words could express my thanks and hope you will do as I did and give CVS another chance if you have had a bad experience at this store.
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October 2022 by Stephanie Umstead
At the checkout, there was an elderly gentleman working who was talking to someone (seemed like he knew her) on the floor...and as I was at the self check out, I inquired about using a CVS card because I didn't have one. He looked at me blankly and said, "Oh, I'd have to help you at the checkout" and proceeded to turn around and continue talking . Customer service kind of let me down. (The gentleman wasn't even behind the register)
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July 2022 by Virginia Zubieta-Hunt
I needed to transfer my meds from the CVS in Hickory area to This CVS. Dominique, the pharmacist was super helpful, professional and cordial while doing so. Then at the register when I was ready to pay for other items, Miles in customer service was so wonderful as well and app savvy! Wonderful customer service! Thank you much!
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April 2022 by Amy D
all my family prescriptions picked up form CVs. they are so easy to get refill. i got my allergy refill likely with in 10 minutes. great pharmacy
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April 2022 by Ric Stanley
Been coming here often for over 10 years or ever since they opened. Great store! Not sure why reviews aren't higher.
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January 2022 by Kinsley C.
Miles has been crushing it. Every time I come in he is the only one up front, more often than not helping serval customers at once while keeping his composure. Very polite and efficient. His work ethic makes it an enjoyable stop on the way home in these short staffed times.
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January 2022 by Adam
I feel as though the pharmacy could be better organized and ran a lot smoother. There has always been an issue when I go pick up a prescription, even when I get a call saying it's ready for pick up. On the last visit, the brunette lady in the pharmacy area was very miserable. She didn't greet me, snatched my phone from my hand to see the GoodRX app, walked away and then slide my phone back to me. She didn't ask if I had questions and didn't even acknowledge me. Oh well, maybe she was having a bad day!