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October 2023 by Leah Courtwright
Outstanding customer service. We were greeted and given individual attention to find the perfect matress for us. Kevin is extremely knowledgeable about all types of mattresses. He was able to quickly assess what would work best for us. The overall experience was quick and we are very happy.
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October 2023 by Rachel Weaver
Okay, absolutely mind blown! This is hands down the best place in Wilmington to find a mattress. I went to every other place and no one else had the quality of products at the prices that Kevin at Direct Outlet does!I was skeptical about appointment but it was actually perfect for my husband and I. We have busy lives and Kevin set aside a specific time for us and no one else.His knowledge is a breath of fresh in todays world! He specifically catered to our needs for our King mattress and helped entertain our children while keeping them in mom and dads price range.God truly placed this man into our lives at the right time. Thank you Kevin!
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October 2023 by My Holistic Mind
Best kept secret in Wilmington. I will never go anywhere else. The owner Kevin is awesome. I got a bed-u-cation from a veteran in the industry. I almost bought a soft mattress and regretted it. I had the best experience I ever had and I will be back. Also, going to refer everyone I know. This was literally THE BEST!!! Thank you so much for everything.Oh, and don't forget your mattress protectors.
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August 2023 by Debbie Sessoms
We are so thankful for Kevin and his major knowledge in the field of mattresses. He really heard what I was looking for and found exactly what I needed and wanted. He was also able to help me get pillows that I had been searching for, I am excited to get in my bed and use my new pillows!! I highly recommend Kevin and his Wilmington location for your mattress needs.Thank you, Kevin. We will always come to you first when we have a need.
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August 2023 by Ben Cherry
Have bought multiple quality twin mattresses from Kevin in the past but it was finally time to get a queen for myself. Although we had some issues, Kevin went above and beyond to rectify them. Highly recommend you skip the big box stores and give Kevin a call.
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August 2023 by WlMcTl
Kevin was an absolute delight. New in town and was welcomed with a personalized, no pressure walk-through of all my options. Can not be happier with my choices and strongly recommend Kevin and his business.
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June 2023 by Lauren Wray
So happy with my experience at Direct Outlet! I drove all over town looking for the best deal. Not only did they have the best deal; I was treated with the most care and respect. Rather than being met with arrogance and hard sales pitches, I was made to feel comfortable and taken care of. Make an appointment and go here before going anywhere else. It’s worth it!
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June 2023 by Amanda Ward
I took my mom to Direct Outlet because she needed a new mattress. The customer service was top notch. Kevin made sure my mom would be happy with her mattress and went the extra mile to do so, having her try out mattresses after she had already picked one out, just to be sure. Affordable and great experience.
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June 2023 by Nick Tosches
An honest salesman almost seems like an oxymoron, but that is truly what you can expect here. Out of the gate, out budget was completely respected and the service and patience that we received was extraordinary. Direct outlet mattress Wilmington Will be the only place that we will shop for now on. The deals were extraordinary, the explanations were amazing and it is the only time I can honestly say we had fun shopping for a new bed. Thank you guys for what you are doing.
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June 2023 by David Wenz
We have worked with Kevin and Discount Outlet several times over the past few years for our rental homes where guest comfort and durability is imperative, and for own home and family needs. Service is top notch, mattresses are very comfortable, prices are excellent, and he certainly knows his product. Thx again Kevin!
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June 2023 by Bailey Hegler
He was absolutely amazing!! My partner and I were looking for a mattress and we happened to find Direct Outlet of Wilmington. It was perfect, we laid on different mattresses until we found the one that was perfect for us. I am extremely pleased with our find and can’t wait to sleep great! Kevin was very friendly and made our experience great!
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May 2023 by Kenya Watson
Kevin was amazing! He knew his work, he knew his profession & he is a great salesman all the way around! Needed a queen mattress ASAP & he helped my fiancé and I feel out what we were looking for & he listened to our preferences and helped us find what was in our budget. Safe to say we came out with more than what we expected all thanks to him and his services. Great deals and great customer service! 10/10 recommend! Thanks again so much! We are very pleased with how everything turned out. Will be back!
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May 2023 by Amber Hunley
This is my first time buying a new mattress and it couldn’t have gone better! Kevin was super kind and helpful, he really cares about his customers needs and listens to what they’re looking for. It was very refreshing compared to the overbearing, pressuring salesmen that I expect at your typical mattress place. I got a great deal on a nice mattress, I’m super happy with my purchase and the great service! Thank you Kevin!
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May 2023 by Abbie Williams
We had a great experience buying a mattress with Kevin! He was so friendly and knowledgeable! He didn’t try and pressure us into spending outside our budget, and he gave us free pillows! We love our mattress and loved the price!
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April 2023 by James Inman
My lady and I needed a queen mattress ASAP and went on to talk to Kevin and he hooked us up quickly and proficiently. He’s such a stand up guy, very professional and honest. You can definitely tell he loves what he does. He helped us take home our mattress in almost an instance. Also, he threw in some soft pillows & a mattress protector at a great deal price! If you’re looking for great service and great prices, Kevin is the guy to talk to! Thanks again so much! We love it already, sleep is going to be great now.
