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March 2024 by Fran Schiller
Great experience at the store, Sarah was awesome! Very attentive and knowledgeable.Will be back☺️
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March 2024 by Daniel Patterson
Absolutely the best customer service experience in decades. Trey was amazing, really great asset to Fleet Feet, if you have any questions concerning running shoes, etc. go to The Forum Fleet Feet, ask for Trey, he’s got you.
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March 2024 by Raegan McGowan
George is a phenomenal employee and person. Best customer service ever and so personable and KIND! 10/10 human. I’ll be back again and again because of him
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March 2024 by Liz H
Great service - very thorough and great process. Staff was friendly and informative, wide selection of in-stock shoe and sock options.
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December 2023 by Nicole
I had my first visit to fleet feet, they did not disappoint! They immediately helped me, they listened to my needs and found me a shoe I can try, and if I don't like it I can return it for a refund and try something else. I was very happy with this guarantee, another very high quality shoe store in Wilmington didn't honor that and I won't be going there again! Fleet feet just got a new customer!I highly recommend this store for anyone that wants their feet taken care of!
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December 2023 by Diane Reed
The best customer service with very knowledgeable employees. Hannah and Jonah helped me and my husband. Yes, you're going to spend money, but it's worth it. Together we've lost 183 lbs and needed new shoes for walking and strength training. They truly know their stuff and brought us several pairs of shoes and inserts to try on. We never felt rushed and they stayed with us the entire time. We left the store with very happy feet. We highly recommend them.
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December 2023 by Paul Andercyk
Our shoe specialist, Hannah, was knowledgeable, engaging, and presented recommendations with confidence. Her solutions were perfect. She made the experience very enjoyable and I will recommend the store and Hannah to everyone that asks about athletic, training and walking shoes.
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October 2023 by Olivia Hodge
I’ve heard great things about Fleet Feet but was disappointed for my first time going there today. When we walked in we weren’t greeted. We put our name on the wait list and there was no one else ahead of us on the list. For the next 20 minutes we were standing waiting all while being seven months pregnant, the whole point of coming in was to get comfortable shoes. Even after the other associates were done helping other customers they kind of all went to the back so we left. Not impressed with the customers service.
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October 2023 by Morgan Shane
I live and die by fleet feet for running/walking shoes. I went I because I needed shoes for work (I’m a Nurse) I had gotten brooks from another store but after working a few hours my feet hurt so bad! I explained everything to the person helping me and he knew exactly what I needed in a shoe and explained everything about why my feet most likely hurt! I tried on plenty of shoes and walked plenty of laps around the store to find the perfect shoe! I never felt rushed and I was listened to every time I had a critique about the shoes! Always the BEST experience! Can’t say enough good things about this team.
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October 2023 by Don A. King
My second visit (both recommended by my doctors) and truly grateful for the friendly, professional, patient, expert support from a very knowledgeable staff. Ann was awesome and I appreciated she took my name with great homage lol! I definitely have a usual case these things called feet. The staff welcomes you, and you can trust they will do their very best to fit you properly. And THEY mean it by wear those shoes and if not satisfied they will be waiting with open arms! Five Stars!Don King
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October 2023 by Ashley Birkner
I had a fantastic experience buying running shoes here. The woman that helped me was super knowledgeable and friendly. Took me through the scanning process and explained the results. She didn’t pressure or upsell. She talked about the pros and cons of a few different pairs and offered advice when I asked. Will definitely be back again and again!
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October 2023 by Mary Parker-Ashley
The worker at Fleet Feet are thoughtful people who have servant-hearts. When I called, the lady answered my questions patiently and swiftly. When I arrived, the man -Chris, helped me find the right shoes all while demonstrating his wit and humor. These people know the products they sell! You’ll like your experience with them!
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October 2023 by RB
This was our first visit to Fleet Feet. Despite being extremely busy (on a Saturday), we were promptly greeted when looking at shoes. Jonah was very helpful and provided many styles/brands of shoes to try. The size was not available in store so he ordered them for us to be delivered to our home. We appreciate the customer service immensely and will definitely be back for future needs.
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October 2023 by Lance Edwards
Went to Fleet Feet as I recently had foot surgery and my surgeon recommended HOKA shoes to get back to walking. I had an amazing experience with Alex with took the time to determine the best shoe, ensured that my metal plate was properly fixed in the shoe, and carefully fitted the shoe (insuring that my surgical areas were not impacted). Beautiful store with lots of choices for shoes, clothing, essentials for walking and running! Thank You!
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September 2023 by Mike Reynolds
Bada Bing Bada Boom! In and out in a flash. Great shoes and Audrey provided impeccable knowledge and customer service. I hate buying anything in person but had a great experience. Fleet Feet > Amazon. Party
