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April 2023 by Chris S.
Home Depot on South College rd has missed marked an outdoor patio umbrella from $599 on sale to $399. The teller was so rude and had my wife in tears. I believe I will file legal charges and will most definitely cancel all my business and personal accounts. SHAME ON YOU HOME DEPOT
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February 2023 by Terri P.
This is the third time i stood in line at the contractors desk to do a credit card purchase. I waited at least 20 minutes each time while multiple others were taken care of. I would not recommend using the contractors service at all. Not only did it take longer than it should have, the people were not friendly, and acted like they could care less if i was a customer. Three strikes your out. They suck for customer service and basic human skills.
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March 2022 by Noah L.
Bad customer service employees that talk down to customers. Mislabeling of products and prices as well.
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August 2021 by Mary Z.
Ive literally spent $9,000 dollars at Home Depot in the last two weeks but after today I'll never set foot in this Home Depot again. There truly are some fantastic associates at this location who are knowledgeable about the products they are selling and super helpful. However, today my husband nedeed help finding 3/4 inch MDF and we saw a HD employee in the plywood aisle. Admittedly she did attempt to look for the 3/4 however when my husband asked a question she got snippy and answered him with a smart a** response . Luckily Lowe's is close by so my husband told her that we no longer required her assistance and we left. We went 5 minutes down the road and got what we needed at Lowe's. I'm sorry I had to write this review because this was an anomaly since this particular HD historically has had the best employees ( in my humble opinion) but once I feel that I'm not valued as a customer I take my money elsewhere.
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June 2021 by Dan G.
Home Depot was great to deal with on College Rd in Wilmington NC for the ordering process BUT is extremely unresponsive/unsupportive with LG on fixing the problem with an expensive refrigerator that arrived completely destroyed!!!!
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April 2021 by Sydney Dively
The absolute sweetest man greeted us today. Elderly man, with his marine corps and veteran badges on his apron. It was beyond a pleasure to meet and talk with him today. Brightened my morning. This location has a treasure on their hands!
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April 2021 by Alicia Todd
I’ve never had someone go so above and beyond trying to help me find what I’m looking for! Thank you Winston! You are the man with the knowledge!
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March 2021 by Janet R.
Home Depot delivered my storm door quickly and efficiently-I ordered it online-It was much easier than the ordeal I went through with Lowe's as they wanted me to come into the store-(why I don't know I explained I didn't want to come in due to COVID-)Nice young man wearing a mask installed the door in record time ,and it looks great!He showed me everything he did and was professional and polite -Good experience!Highly recommended-
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June 2020 by Jay Williams
We ordered a new front door for our home from the Myrtle Grove in August of 2019. We also contracted with their installer. The door was finally completed in a workmanlike manor a few days ago...10 months later!! The first door that arrived was the wrong door...not the one we had ordered...2 month delay...the second door arrived and was installed in February. Both the install and the door itself were bad. There were multiple surfaces that were not square or plumb (not all
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April 2020 by Bruce S.
The Home Depot is a great place to get your garden supplies from. They have a great selection of outdoor plants and trees. I went in to the store after I purchased a TV stand online. The Home Depot employees loaded the TV stand into my truck. After I couldn't close my tailgate they took the TV stand back out reconfigured put it back in my tailgate so that I can go home. Big shout out to those who help me thank you..
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October 2019 by Robin Walcott Cierpiot
The crew was extremely nice and helpful to us.
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August 2019 by Raymond S.
Chris - Slicing plywood with precision. Last weekend, in building a kitchen bench and without a table saw at hand, I needed two 4x8 sheets of 3/4 plywood cut to the exact sizes I needed for the base, top and 4 sides. With measurements in hand, Chris cut each piece exactly as requested. Once I got home and started fitting the pieces together, I was pleased that the cuts were even better than I expected. This guy knows what he's doing. Thank you
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August 2019 by Jean L.
I purchased a washer and was told in order to have it connected I had to buy new hoses which I did I was not asked how long of hose did I need and since one does not buy washers frequently I didn't realize I needed extra long ones When delivery guys came they said I got the wrong hoses So I said I would connect it But for them stay so I could verify it worked since I had bought a refrigerator from them about a year ago and it didn't work took weeks to get that resolved!!! They would not wait although I almost had it connected before the left I asked them to level it and they refused I called spoke to the manager and basically he just said sorry about that and acted like he was going to check out my complaint still waiting to hear back Will not buy another appliance due to lack of customer service
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August 2019 by Connie A.
I have to comment about this Home Depot's wonderful telephone service--a type of customer relations service that is deteriorating rapidly. Gone are the days in most retail establishments where a telephone call gets anything more than minimal service (and if you could hear eye rolling you would) and repeated voice mail messages urging you to go the company website. Here's the thing, the people who are most likely to enter a retail store are the same people who prefer to use the telephone rather than a website (yes I mean old people like me). Home Depot referred me to a manufacturer's customer service telephone which probably was not the worst in human history but close--wrong numbers, hang ups, seemingly endless instructions to press yet another option and nearly continuous urging to go the manufacturer's website. I called Home Depot back and tada! the sales associate in appliances took care of contacting the manufacturer for me. Really if manufacturer's don't want to provide telephone service, they need to warn customers in advance that they only provide online customer service and tell those of us who prefer the telephone to buy from someone else. So love Home Depot for their courtesy and helpfulness to all the old telephone hold outs. well done.
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May 2019 by Kimberly Dockery
Best plant selection at the best prices. Plants are also guaranteed. And they stand behind their guarantee