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September 2023 by Kyle W.
They can't decide if they want to be brick and mortar or online. Hard to even buy products anymore
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June 2023 by Aliyah Williams
Terrible customer service. I called the garden center a few minutes before I left to go to the store asking if they had any strawberry plants in stock. I live 40 minutes away from this location. The lady on the phone stated that there were many plants in stock today.When I got there, I couldn’t find the plant so of course I asked the staff working in the department. The staff are rude, and couldn’t even look up from their phones for even a minutes to greet me (I get it, it’s hot, it’s muggy, but at least try to act like your doing your job and you’re here to help). Very rudely, the lady working at the front as of today (5/16/2023 -12:30 PM) stated that there were no plants and there hasn’t been any for awhile.It would’ve been fine if I just went there on my own accord and there wasn’t any. Fine. However, it is extremely inconvenient for me to drive that long just to be told conflicting things over the phone and in person. Get your staff and customer service together Home Depot.
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May 2023 by Aliyah
Terrible customer service. I called the garden center a few minutes before I left to go to the store asking if they had any strawberry plants in stock. I live 40 minutes away from this location. The lady on the phone stated that there were many plants in stock today.When I got there, I couldn’t find the plant so of course I asked the staff working in the department. The staff are rude, and couldn’t even look up from their phones for even a minutes to greet me (I get it, it’s hot, it’s muggy, but at least try to act like your doing your job and you’re here to help). Very rudely, the lady working at the front as of today (5/16/2023 -12:30 PM) stated that there were no plants and there hasn’t been any for awhile.It would’ve been fine if I just went there on my own accord and there wasn’t any. Fine. However, it is extremely inconvenient for me to drive that long just to be told conflicting things over the phone and in person. Get your staff and customer service together Home Depot.
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May 2023 by Ty F.
I am from Maryland, and the home Depot employees there are nowhere near as pleasant and helpful as I found the home Depot employees to be in Wilmington.
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March 2023 by GatorEagle E.
Online ordering for this Home Depot store is the worst. A drunk lemur could have had better service! Arrived for curbside pickup and no one knew where the order was. Extremely disorganized. Lengthy delays, never was able to pick up order. Canceled it. They don't deserve my money. Bunch of screw ups! 0 stars out of 10.
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July 2022 by AJ S.
Had to run in Home Depot today to grab some storage containers. I saw on the app they were on sale and we needed a few to put things in. This store is huge lol it's been a while since I've been in a Home Depot and actually walked around. Everything has its place that's for sure and the app lets you know what isle you can find what you are looking for. A new feature for the military discount of some don't know already. You'll need to go online and upload proof this meaning your military ID ( mark out important things) they just need to see service date etc . For me I didn't, because I'm getting so I don't trust uploading things like that just to get a discount. Home Depot you just need to have employees ask to see it that's all. But, of course evokes self checkout these days. So, with that being said I'd have given 5 stars as I do like Home Depot, however due to the inconvenience this can cause elderly people to figure this out.
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July 2022 by Shawn Randolph
I love the selection of plants and flowers.
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June 2022 by Juanita W.
It took almost 2 months for the sliding patio door to be scheduled for install but when it finally happened the installer Anthony did a great job. He paid a lot of attention to detail, kept job site clean, and had a positive attitude. So I am giving 5 star for installation and deducting 1 for frustrating scheduling problems.
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June 2022 by Monica P.
Poor customer service!! We always shop at Home Depot (sometimes at Lowes). My husband is retired military and military folks get a 10% discount. All DH has to do is show is ID card. I can do the same thing. The other day, as usual, he shows his card. The young man told my husband he needed to use the APP. Well, he doesn't use any APPS. That's just not his thing; plus the APP for the discount requires providing his SSN. That's not going to happen. So, he tells the guy, "I'll take these to another register." The guy says, "Have at it," with a snarky attitude. WOW, really? That's the way you talk to someone that served our country??! Shame on you.
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March 2022 by Wanda C.
On August 2021, I ordered and paid in full for re-facing my kitchen cabinets. I waited approximately six weeks for the doors/drawers to be manufactured. It took the installer five days tearing up my kitchen to finally tell me they were measured incorrectly. The installing company, middleman for Home Depot, had horrible or no customer service. I never received any correspondence from anyone associated with Home Depot with an apology, explanation, or that the second attempt of ordering cabinets were even placed. I then waited another six weeks (thru the Holidays) with my kitchen mostly without door fronts, pulls, or drawer fronts. I have reached out to corporate and individuals in Wilmington, NC store asking for an apology or some reimbursement on order. I was told to wait in line. I recommend you not to go down this slippery slope. They contract out ordering and installation of cabinets and they DO NOT stand behind their product. This process ended March 2022.
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August 2021 by Kim Felice
worst customer service
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June 2021 by Patricia Greenwald Rode
Me “do you have any of these?”
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May 2021 by Janal E.
I just traveled to this HOME Depot location where I was searching for a cap/ valve for my outdoor sprinkler system. I immediately went to their customer service dept where I asked for some help. The customer services rep directed me to the plumbing aisle and also notified a rep to meet me at this section. The older gentlemen who met me at the section was rifed with attitude not directed towards me per se but his vibe reeked of it. I showed him a picture of the valve that was leaking and his first response was "I don't know what it is". I knew from his response that any concrete assistance from this individual would be less than nil; and sadly, I was correct. The service rep searched for a replacement valve and there wasn't any in stock and they were on back order. I was looking for the person to at least take down my contact information and perhaps notify me when the piece came in. However, what the person did was leave me standing there while attending to another task at hand in a different aisle while uttering something work related. To be quite honest, I wasn't expecting a miracle but at least a willingness to follow up with which really the hallmark of the service rep and customer dynamic. Nevertheless, this did not occurr. Oh well, there's always LOWES!!!
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May 2021 by Jimmy Fergus
Excellent
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March 2021 by Joshua M.
I despise leaving 1-Star reviews for anyone but in this case against a major hardware chain...this review is very much warranted. About a month ago, our dishwasher finally went out and we had to go back to primitive ways of handwashing our dishes at home, but in the 21st Century. Home Depot was called and an order for a new dishwasher was to be delivered, with the old one carried out. Finalization of the bill happened and then...BAM!...it's going to be 3 weeks before we can get it out to you. Ok...that's fine. I'll be patient and understanding that stimmy money began flowing in and possibly caused a backlog of orders. I can handwash for 3 weeks. This past Saturday, 3/20/21, I received the call that my dishwasher was being delivered and that the window would be from 1:30 pm - 4:30 pm and that I would receive a call approx. 30 mins prior to them arriving. Ok. I'm getting excited now that I don't have to look at small mounds of drying dishware on top of the kitchen counter anymore! Yay me! 4:30 comes around. No call, no one has shown. I call the logistics company that Home Depot contracts out (RAS Logistics) and advise that I've heard from no one. At 5:30 pm (1 hour after the tail end of my delivery window), I get a call from the delivery driver. He says that he's 10 minutes out. FINALLY! We're getting somewhere. Then........"But, sir, I have to let you know that they didn't give me the accessories to hook it up so that will need to be rescheduled." Uhhhhh...what? Excuse me...could you repeat that once more? Same statement. So, since the dishwasher would not be functional nor operational without the proper components to hook it up and would only serve as a pretty cosmetic upgrade...I naturally told him to not waste his time bringing it and to have someone in their leadership to call me ASAP bc I wanted to find out who the logistical genius was that didn't do their job and is on a pinnacle level of incompetence? It is now Tuesday, 3/23/21 and I still have not received a call from anyone at Home Depot or RAS Logistics about getting my appliance out here that has been paid for over 3 weeks. They obviously do not care and it dumbfounds me that no one has even followed back up with me when they're just holding on to my paid-in-full dishwasher. I wanted to see how long it would take them to call me and I'm still waiting. From a service perspective, I wish I could give a ZERO star. I will not give this location, nor Home Depot a fraction of my business going forward. You failed...miserably.