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March 2024 by Savannah Browne
Staff was super nice and welcoming!
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March 2024 by Lisa Chapman
Update: I just went back for second time. I get gift cards here regularly. I always use them for service...I was told my value wasnt my value....it was the value but only covered a more expensive service....and that I couldnt charge an add on or leave tip...I've done this at every hand and stone in America and that isn't true.The massage with laurel was amazing...I was even considering joining after I used up my gift cards. The lady who is independant to the left of checkout....made me not wanna come back....much less become a member.I feel like I lost the price I paid for the gift card...and also got scammed. I dont reccomend this place at all.I reccomend the therapist....she os amazi gBut this location...not so much.Just left. I had Laurel Byrdy. That was the BEST massage I have had in a verrrry long time. Perfect pressure hit ever spot. The technique was amazing! I genuinely feel relaxed and healthier! I do not know her and This is not a paid review lol. It was truly this good! I will be back! I go for massages alot and always try new places due to deals and because they are just ok...relaxing and I like them but never what this was. This is what I have been searching for! Wow! I may have to join the damn Hand and Stone membership now. It was THAT good. Thanks Laurel!
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March 2024 by Kasey Schollenberger
I had Michelle for my first facial ever. My experience with her was great. My friend took me there as a part of my bridal self care and my experience in the lobby was anything but great. The people working in the lobby were unsure about several store policies and could not answer any questions when there was an issue with my friends account. The customer service was terrible. I also got to listen to several other customers who had the same types of issues while I waited for my facial. Thank you Michelle for a great facial, but I will not be returning due to poor customer service and management in the lobby.
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March 2024 by Andrea Saenz
These people should be ashamed of themselves. I cancelled my membership due to constantly raising the monthly fees and was charged once more due to their 30 day cancellation policy so I had one package left. I was never told that I had 60 days to use the package. I called this location to book a facial with my last package and CONFIRMED with them that it was still available. I was told that the package was still available and that they would go ahead and add it to my appt. I also confirmed this again when the appt was confirmed two days later. When I arrived I was brought back 15 mins after my appt time, the facial was fine, but when I went to check out I was extremely shocked to find out that I didn’t actually have a package and had to pay full price for the facial. I asked why I was told there was a package and they said there was nothing in my account and it expired in January. I continued to ask how it showed I had a package just two days ago and now it’s gone. They said “sorry for the confusion” and then asked for $179. Not only was I cheated out of the money I paid for the package but now I am out the additional money for something I would have never booked had I known I didn’t actually have a package. Zero customer service, no offer to make it right, no discount, nothing. I also witnessed two other people cancel their membership due to this company only caring about money and not their customers. I’m absolutely appalled by the experience and would never recommend this place to anyone.
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March 2024 by Ruby Gonzales
very good I recommend it good service
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December 2023 by Julie Niemczura-Aiken
Hi! I've always had good experiences at Hand & Stone, but today was the absolute best! Finally!!!! A therapist who knows what "firm" means! Nick was fantastic. I feel great! Thanks Nick, you're the man!
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December 2023 by Todd Larson
Friendly staff, comfortable, relaxing environment, would definitely recommend.
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November 2023 by Julia Nonya
A luxurious experience
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November 2023 by Shernise Whiting
Extremely professional, knowledgeable, and empathetic. Definitely recommend.
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October 2023 by Jasmine W
Had my first facial with Jessica this morning. She was really knowledgeable about skincare and the whole process was super comfortable and relaxing. Will definitely be back!
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October 2023 by ashley westholder
Clean establishment. Staff was very kind. I was not a fan of my massage therapist, Laurel, she was very sweet but I asked for very firm pressure and it felt like she was just rubbing oil on my skin. I left with a headache and felt worse than when I left. I would return to the facility but would not go back to this therapist.
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September 2023 by J S
Go see Leon. I’ve been coming to the Wilmington location for 10 months now and the team is great. However, today I had one of the best therapists. Leon really worked hard on my tight neck and shoulders. My hamstrings were a hot mess too. But Leon was fantastic. Thank you. Already booked again.
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August 2023 by Nicole Green
My facial from Kayla was wonderful. She took her time and pointed out my problem areas. I would definitely go back to get a facial from Kayla it's been 2 weeks and my face still is glowing!
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August 2023 by Charles Anthony
Jessica was a God Send. I had to change my appointment within 24 hours and they were able to accommodate me. Alyssa was very helpful at the front desk. Will definitely be back!
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August 2023 by David Price
Amazing experience; very relaxing, with friendly staff. Enjoy every moment of my facial with Jessica. Such a wonderful experience. cant wait to go back!
