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November 2023 by John D.
Simply THE WORST Service Dept there is. They DO NOT care if you have an APPOINTMENT. Waited 75 minutes to be told after I asked," Oh, they will get to it shortly. Do u want to reschedule? " Went to get my money back as I had brought a package of oil changes. That guy was acting as if I was bothering him. Printed a form saying they would mail me a check....almost $400....couldn't say when it would be coming......This place is a joke....an overpriced joke at that! If you go, be prepared to be on THEIR schedule, not yours!
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November 2023 by Cody Huskey
Tim was great! Not pushy or trying to do any wrong. In and out within an hour with an appointment for tire rotation and oil and filter.I would question the technician that said to replace cabin air filter soon even though I installed a new one yesterday. The filter is 12 hours old, and 42 miles on it.
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November 2023 by Ryan Storey
After a month long search and many disappointing deals I came across a beautiful Cadillac DTS at Hendrick Toyota of Wilmington and an amazing angel of a salesperson. Enter...Molly. She quickly gathered any and all requested information on the vehicle all while staying in constant contact with me. The tone of interaction was one of what you would expect from two childhood best friends! She is such a personable individual! We worked through the process of trying to get the sale made on the Cadillac, but due to some mechanical issues with car the sale needed to be canceled. The dealership said that they wouldn't feel comfortable selling a vehicle with issues. Kudos to them! Molly genuinely felt sorry for the incident because she knew how much I wanted the vehicle. So we went our separate ways as I looked for another vehicle. Molly continued to look for vehicles she thought I might have interest in and sent them over for consideration. She is so thoughtful! About a week later I came across a beautiful red Lexus in an online search that caught my eye. Low and behold, it was at the same dealership as Molly!!! So, I went through all of my old texts and found her contact info. I contacted her and it immediately felt like talking to an old friend again! Once again, Molly worked quickly to gather all of the info on this new vehicle. If I had any questions she immediately got answers for me. She took new pictures of anything I had questions on and (you guessed it)immediately sent them to me! She took multiple pictures of the engine bay, interior, exterior and even underneath the vehicle. My wife requested pictures of the back seats being buckled and of the headrests because we have "littles" and Molly got us the perfect pictures! She even took specific photos of the little imperfections and sent them over to me so I wouldn't have any surprises. So very grateful for that, considering I never even asked her to do this. Maybe I should mention at some point that I'm purchasing from out of state.....oops! Molly quickly got all of the paperwork handled with Matt (also another amazing individual)and presented it to me. We quickly found an amazing figure with vehicle transportation included and went ahead with the sale. This entire experience was so incredibly stress free and facilitated by an amazing group of people( sorry if i left anyone out)at Hendrick Toyota of Wilmington!!! Molly....you are an incredible, amazing, professional and kindhearted person! You feel like part of our family now and we are so grateful to you! For those of you wondering if you should buy a vehicle from this dealership....I say that you would be foolish not too! Go see Molly and let her help you find the perfect vehicle for your family! Thank you Hendrick Toyota of Wilmington! We look forward to buying from you again in the future!
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November 2023 by Austin Dagenhart
Kim Wehinger provided hands-down the BEST car-buying experience I could have asked for. I came in for a single car that caught my eye, and she wasted no time helping me reach a deal and drive home in my new car that evening without the games. I had been car shopping for a while, and never expected to end up with such a genuine and honest experience. Kim went to every length to understand and value my concerns as a customer and made what is typically a stressful decision truly a GREAT EXPERIENCE. If the rest of the team is anything like Kim, you cannot go wrong shopping at Hendrick Toyota Wilmington!
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November 2023 by Kaitlyn Porter
Request Randy; he is the greatest! He is fantastic and makes the process go extremely smoothly. He goes above and above for his customers and tries to assist them in any way he can. Excellent service, and Randy knows his business.On the property, I was looking for a previously owned automobile. I was looking for a car with low mileage and a vehicle that piqued my curiosity. I was put in the ideal vehicle. Despite the fact that it was a used automobile, it appeared brand new, and my customer service representative Randy treated me extremely nicely. He was incredibly educated about the automobiles on the lot, friendly, and knew exactly what I was looking for based on my tastes. I left happy and grateful for the excellent service.
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October 2023 by Amanda Pittman
We bought our first Toyota this week! The lot was neat and organized. Dalton helped us and he was amazing! He was knowledgeable-answering tons of questions and finding answers for a couple new questions. He was patient and kind (we had our 7 and 4 year old with us) He didn’t make us feel obligated or pressured at all. He walked us through the whole process quickly and even spent extra time after the sale making sure we knew how to use all of our new features before we left the lot! We highly recommend Hendrick Toyota-make sure you ask for Dalton when you go!
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October 2023 by Ashley Goodrich
Molly Fallon was the BEST. Simply put the best. Funny, relatable, not pushy, patient. She worked above and beyond to get us into a vehicle that checked all our boxes and was in our price range. Molly definitely is one of the most genuine and honest sales person I’ve ever dealt with.
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October 2023 by Hunter Wright
Alex Jones is the man!!! Super polite, knowledgeable and a great personality. Came and looked at a brand new 4Runner and my man Alex took care of me. Little to no negotiation and he got me a really great price on a brand new car. If anyone is in the market for a new or used vehicle please go see ALEX JONES at Hendrick Toyota of Wilmington! He will take the best care of you!
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October 2023 by Frank Chaney
We worked with Molly and she was AMAZING! We were "thinking" about a new truck and very impressed with the Tacoma. Molly was so knowledgeable and worked so diligently on the deal. A true five stars for Molly and the professional staff at Hendrick Toyota!
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September 2023 by Summer West
Alex Jones is the best! He put in the work to find us what we were looking for and was very knowledgeable & communicative every step of the way. We will absolutely come back to see him on our next purchase.Daisy in Finance also deserves a shout out! She was knowledgeable, friendly, and answered our questions thoroughly. She made the final paperwork process a breeze.All in all, we couldn't be happier with the service we received from Daisy & Alex! They are both valuable assets to Hendrick Toyota and deserve to be recognized for being awesome!
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September 2023 by Connor Heath
I just purchased my 2024 Camry XSE from here and the service was amazing! I came in looking at a different car but eventually was helped with finding this one which I am now very glad I switched. Edward Wehinger was very helpful from the start all the way till the end. Allowed me to test drive multiple cars and find exactly what fit my needs. Definitely recommend!
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September 2023 by christopher mauney
Just bought my first luxury car at Hendrick Toyota and it was an amazing experience. Highly recommend asking for Alex Retzer. She is the absolute best!
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September 2023 by Emre Vançin
Hendrick's sales queen ??This is my second car I bought from Molly, she is very dedicated and caring, she loves her job. She is ready to help you with everything, if you want to have your dream car, find Molly ?
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September 2023 by Jessica Guidi
Molly has been working with me tirelessly to find the perfect car. She has taken the time to be on the lookout for cars, send me ones that fit my asks, answer all my questions and not force a choice. Today she helped me choose the perfect car, adjusted her day and made sure the car was 100% and ready for me to leave with.Molly made sure I understood the terms was happy with them and just generally comfortable with my purchase.Couldn't be happier, she was patient, informative and wonderful to work with.Looking forward to our next purchase.
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September 2023 by Stephen W.
I would not recommend anyone to Hendrick Toyota of Wilmington. The price of the used car that I was interested in was not the actual sales price...nowhere near, in fact. It was just a teaser to bring you in to the dealership. While trying to negotiate, they tried to sneak in a $1,495 added charge for "lojack," a car theft recovery system. This is an unwanted, inappropriate and unwarranted charge. It's just a way for the dealership to pad their profit. Go ahead and research this on the Web. You'll find that consumer advocates regard this as an unscrupulous charge. Unfortunately, many prospective buyers will believe their story of "Oh, we put that on every car we sell." It's a scam. Take your business elsewhere.