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January 2024 by Maxx Dawgz
This review is for the help mainly the front desk returns. Typically there are 3-4 people sitting there at any given time. You walk in to return something and they are too busy with their nose in a computer or on phone. Not enough common courtesy to look up and even acknowledge the customer with eye contact. Your in line and other customers cut in as no one tells them where the line is. Finally get waited on and they just hold their hand out without saying a word. These people have the personality of a tree stump and should not be waiting on customers.
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January 2024 by William LaBarre
What can I say it's Home Depot. Assistance in the garden center can be limited during the week but seasonally variable..
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January 2024 by Tiffany I.
This place is a circus. Customers always have to dig thru lumber for decent pieces. Employees don't offer assistance. The app can say an item is in stock then drive to location and it's out of stock. They want everyone use self checkout while employees are standing around talking about their weekend plans. Avoid if possible.
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January 2024 by Susan Boros
This visit was to for dropping off my Christmas tree. I did go inside and found some great clearance Christmas inflatables.
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January 2024 by Brian Blackmon
The guys (Mike and David)in plumbing were very helpful. Allen was helpful in electrical. These guys helped me get the right supplies for my new water heater install. Thanks a million.
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January 2024 by Brooke Yopp
I had a wonderful experience here! Being a female I don’t know much about tools. Went in n Brett was called to help me. He was fantastic!! We couldn’t find the exact set I was looking for but he didn’t give up! He climbed to the top shelves and found something so similar! And the exact same price I was looking for! He went over every tool in set and made sure I knew what I was getting! Even stopped by the check out to say bye. He was very knowledgeable, kind and so energetic about his job! Brett is the reason I will go back! Thank you Brett, my brother loved the tool set!!
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January 2024 by Deborah Hutchings
They have no clue what there doing. We're supposed to deliver fence mths ago. I tried to cancel. They charged my credit card. Said I can't get money back till they deliver.well they delivered something today but it wasn't fence. Johnny at store who claims he is manager refused to come get it.
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January 2024 by Eula Davis
Got there for the Black Friday Sale
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December 2023 by Kelsi Arcos
DCee did a fabulous job of helping me find the right light bulb for my special lamp. Now that this beautiful lamp has a bulb and some extra ones as spares, it's ready to wrap up as a gift for the holidays to a family friend. Great customer service! Like a boss, Home Depot had what I needed and saved the gift-giving day!!
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December 2023 by jerrod Richardson
It's a Home Depot, nothing special about this location, horrible customer service, but it's clean and always has the product I'm looking for
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December 2023 by Tracy and Ryan
The best home projects are the ones you do yourself. Home Depot makes the process a fun experience. Dwayne in Wilmington, NC walked up to us & asked if we needed assistance & then what kind of project were we doing? He asked in such a conversational way that it felt like talking to someone we already knew. He even cut the board up for us to the measurement we needed. These days the store workers hide or ignore the customers completely. Home Depot rocks bc they understand not to do that & to tend to the customer's needs is what a store was built for. Thanks Home Depot. Looking forward in our next adventure here. ??
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November 2023 by Jerome Nomad
There seems to be so much clutter down the aisles that it's hard to find things. Then it's difficult to find someone to help you. The most helpful person I found was a young lady in the paint department...when I needed paint. Most everyone else has an attitude when I ask for help. Nonetheless, I found what I was looking for.
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November 2023 by Jay Son
I’ve spent a lot of time here recently and have always received great customer service. Everyone is friendly. The few returns I have made have been quick and easy.
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November 2023 by Robin Potts
I’m 31 years owning Salty dog repairs here in Wilmington Nc I have only shopped y’all 7 times. 2 of those where for dolphin kayaks. But the other 5 times have always been a problem!!!!!!! Your customer service people are awesome but that’s because they deal with your corporate problems. I only spend about 17,000 a week at Lowe’s home improvements here in New Hanover county. I would be more than happy to deal with y’all, but none of y’all can get anything right ever you cost me time and money the last five times I’ve shopped with y’all. Why is it so hard I don’t get it. At the end of the day as a business in New Hanover, County, yalls protocol and business model stinks! Absolutely hate parking in your parking lot unless I’m going to get pizza at Michael Angelos
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September 2023 by Krystal B
I love the garden section at this Home Depot location, especially the wide assortment of indoor plants.