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August 2023 by Zella Goodson
Hughes brothers the best service ever from my tires from under my hood they are a 5-star rating especially mr. Eddie he's just great
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July 2023 by John Walls
I had a very disappointing experience. I had to bring my car back over a dozen times and it was never fixed properly. As I said....very disappointed in the experience
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July 2023 by willie mnatzakanian
Easy in Easy out. Dependable local business. Tires , brakes , inspections and automotive. 7 working bays. John and Mike will take good care of u.
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May 2023 by Cherri Cook
I have never had an issue with Hughes Brothers until today. I dropped my car for service this morning and came back with damage on the driver side doors. They refused to except responsibility stating that it was there when I dropped it off. Please take a picture of your car to avoid this happening to you wherever you go when leaving your car at any business.5/15/23 Update: HughesBrothers requested i email my information weeks ago & still hasn’t responded. It was only a ploy to pretend to rectify the damage they caused.
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May 2023 by Dwayne Hill
Good honest service! They have fixed dozens of flats, replaced my old truck starter and oil changes. Service is fast. Nothing fancy here but I think that is a good thing.
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February 2023 by Jazmine W.
My car had caught a flat on the front passenger side and I went to Hugh's brothers on market street to get the tire patched up. They proceeded to tell me that my tire pressure sensors were corroded and they needed to be replaced. Thank goodness I had my boyfriend with my because he said he would just buy the original sensors for our car and repeated to them to just patch up the front passenger tire. We get the keys back, pay and start to drive off. As we go up the street my boyfriend realizes they fixed the front driver tire and not the front passengers so we take it back they fix the front passenger tire and takes that sensor out also. The next day we wake up to leave to go on a trip and the front passenger tire is flat again!! My boyfriend took the car to another repair shop and they fixed it and also told up that the sensors were fine and their was no reason for them to be taken out and now that their out it will cost $200 to fix. Long story short Hugh's Brothers Inc did nothing we asked them to do and tried to get up to spend more money with them for absolutely no reason.
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February 2023 by Kristin Lee
This is my first negative review. Ever.New tires were put on my vehicle this morning 1/6/23 at Hughes Brothers on Market St. in Wilmington, NC. My wheels were damaged in the process.This is not a huge deal; they can be repaired; the same thing happened about 10 years ago on a different vehicle at a different establishment. It was fixed and everything was fine.I just got a new to me vehicle . It's a 2015 with 52,000 miles. The tires on it were the original tires from the factory. They said 4214 which means the tires were made the 42nd week of 2014. So they had never been changed. This is a vehicle I've had for about two months and was excited to get new tires put on it. We ordered the tires and took them to be changed. Now I'm just extremely disappointed in the service we received and the damage to my vehicle.Today after damaging my wheels Hughes Brothers simply said..."yeah that's why we have that sign on the door. If we fixed stuff like this(the damage they did) all the time we would go bankrupt". Well an idea there would be don't damage your customers property. They were totally unconcerned for the damage they caused which we didn't have before they touched the wheels. I have pictures before and after. Why would anyone go there knowing they mess up your stuff and don't care. I get the sign may protect them from thinking they're responsible but what a horrible attitude to have as a business or simply a human being. You cause damage to someone's personal property who is a paying customer and simply could care less.If you mess up no big deal but do the right thing and fix it. The people at Hughes Brothers did the exact opposite of the right thing they charged for the work they did and sent my vehicle down the road with my new tires and freshly damaged wheels. Very poor service and attitude.I don't care to email you personally and talk to you about it as I see is your response to customer complaints. This is what I have to say about what happened this morning. You can call my husband and speak to him if you have a person you use to fix wheels.
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January 2023 by Bekah Cullen
Where I go for all of my oil changes and tire needs! You get there early, you get out quickly. They always call with an estimate before doing anything and have always been straightforward regarding what my car needs and when it will need it. Also super conveniently located for downtown!
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December 2022 by Fred Mcmillan
Best prices in town!!!! Friendly employees and very quick service.I have used Hughes Brothers on Market st.several times.
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November 2022 by Cara Beaver
DO NOT GO TO THIS PLACE. They had me sit and wait 30 min for an inspection when the bay was empty the whole time. I sat for another 20 minutes as he proceeded to do the whole inspection for him to tell me I failed because of my window tint. I’ve been to 3 other inspection places that told me they could not do it because of the tint before even starting the inspection and turned me away without charging me. This man told me out of his mouth and said he knew it would not pass inspection but continued to do it and put it into the computer AND charged me for it KNOWING it would not pass when he could have told me like the other places. DO NOT GO TO THESE PEOPLE. VERY BAD BUSINESS.
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October 2022 by Katelyn McKinney
Amazing employees saved my bacon this morning. My new Walmart tire was completely flat. They were so great when I limped my car into their lot to get air.Their staff saved my morning. They made me smile and they truly care about my safety.I will be a future customer ❤️
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September 2022 by Michael P.
I've switched to Hughes Brothers in the last year (for 5 years I had gone to several other shops in town that were either very high priced or didn't know what they were doing) and I'm now very satisfied with bringing both of my cars here! Routine work is handled quickly, efficiently and at a reasonable price. The trickier problems I've brought them they are honest about - they've either given me an accurate repair estimate and the work was done on time or if they can't handle it, they tell me right up front without wasting my time. The most recent problem - I washed my car and got water into the engine and the car was sputtering. The diagnostics showed that a part had failed - they decided to let it dry out overnight and did some extra work by putting heat on the part and wow - the car worked again without a major expense! The average shop would have just replaced that $200 part plus labor to get the extra money. These guys are very honest! Thank you Hughes for always helping me out!
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August 2022 by Magen
These guys took care of my issue quickly! I barley had enough time to grab a drink from the store. Great customer service and honest. Highly recommend!
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June 2022 by Kathleen Sullivan
Got into a small wreck, insurance suggested I come here. When I went to pick up the car after over a week I asked how bad the alignment was and I was told “Don’t know, but it’s fixed” .. it wasn’t. I then stood there for 30 minutes while they looked for my “misplaced” paperwork. Got in the car to drive away and noticed they never replaced the steering coupler from the wreck because it was clicking so bad. Had to take it somewhere else
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April 2022 by u salva
Very expensive I took a tire to them 3 times . All 3 times they charged me and found something wrong with the tire so they said but they needed to justify charging me each and every time . Still to this day that tire still leaks air. I gave up going there
