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January 2024 by Kathe Brown
I’ve been with JT Lee and company for 34 years, since I’ve been in Wilmington. I just switched over to a all electric heat pump after paying for the refill they left and I called to tell them I was going to no longer use Propane. Now they tell me they do not reimburse you for what’s left in your tank Because they have to throw it all away when they take it back. That seems very criminal to me and I doubt they actually do throw it away and if they do how do they do that without contaminating the environment? Be sure and use up your gas before you hand any gas tanks back to the gas company.
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January 2024 by Sandra Iventosch
great service
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January 2024 by Marvajo Cox
They are a small enough company to speak with people to find information without referral to another department; and to answer questions with correct information. This makes transactions easy and makes the customer have real confidence in their service. Polite and helpful people doing their jobs well. I highly recommend them.
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December 2023 by Mary Jennings
Great service..professional work. I would recommend for fireplace service and getting gas supply…have used their service many years.
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September 2023 by Brandy Guerard
This is the worst provider I have ever used. Cathy is the rudest, most unprofessional, and unhelpful person I have spoken to in a long time. Don’t bother using this company. I strongly advise to go with someone else! Never again with these people.
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May 2023 by Richard Ferrari
Kelly and her company were a pleasure to deal with. Everyone was extremely professional, courteous, and everything was done in a very timely manner. I would highly recommend them for all your propane needs!
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April 2023 by Mailbox Store Wilmington
Excellent family owned place. Will not go anywhere else.Great people. They like dogs.
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March 2023 by Chelsea Younkin
Regrettably, I’ve just had a poor communication with this company. We recently purchased our home and were under the impression the tanks conveyed with the home. This past weekend we realized the tanks had been removed from the backyard without our knowledge or approval to come on property. I work from home and had no one attempt to come to the door to let us know they were taking them or had taken them. I received a call back from someone in the office today and she was extremely rude. I was told that notices went out via mail, and that it was their property to take. If the mail was addressed to the previous owner, it would have forwarded to their new address. If the tanks were leased - fine, however when I raised concerns again that someone had been on property without notice, and asked if the previous owner had been called (we’re still in communication), I was told no. Ultimately the company lost our business by this phone call alone, and the way this situation was handled. At the end of the call, I had one finalQuestion regarding this disconnection and the woman stated “this is a moot point, have a great day” and hung up.I truly hope this is just a case of someone having a bad day; however, you’ve lost a potential client with us.
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March 2023 by James Tucker
The absolutely best company customer service I’ve ever worked with. From the young lady in the office to the gentleman that did the work. Thank you very much.
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December 2022 by Clara Mays
Friendly. Great staff. Always prompt!Thank you for your services…Would highly recommend!
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October 2022 by Travis Spainhour
Super friendly great service love the dogs
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January 2022 by Jack Phillips
Took my someone I know propane tank with no notice or contact. Just because they had not “heard” from someone. There was almost half in the tank that was purchased and they took that too.
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December 2021 by Michelle Menendez
WHEN I NEED PROPANE ALL I HAVE TO DO IS CALL AND USUALLY HAVE FUEL BY THE END OF THE WEEK. THEY ARE POLITE AND VERY EFFICIENT. WHEN A CABLE MAN DAMAGED THE PIPE THEY WERE OUT HERE WITHIN 24 HOURS TO FIX AND THE PRICE WAS EXTREMELY FAIR. THEY ARE ALWAYS MY GO TO FOR PROPANE RELATED WORK.
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November 2021 by Pat Tarr
Excellent service, knowledgeable staff. Would highly recommend.
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September 2021 by Jay Curley
Nice people good prices for propane.
