JCPenney is one of the nation's largest apparel and home furnishing retailers, providing customers with unparalleled style, quality, and value since 1902. The company offers a variety of kids', men's, and women's apparel, as well as footwear, jewelry, accessories, and more, with free shipping and curbside pickup available. Customers can explore the new JCPenney Beauty concept, featuring skincare, makeup, and beauty deals from big-name brands like Covergirl, e.l.f., and Black-owned brands through Thirteen Lune. The JCPenney Department Store in Wilmington, NC, features a wide range of national brands such as Adidas and Levi's, along with their private brands Liz Claiborne, Worthington, St John's Bay, Arizona Jeans, Okie Dokie, and more. Customers have mixed experiences with JCPenney. The beauty and shoe departments are praised, while the men's department could use improvement. Customers have encountered issues with online orders, such as the requirement of a physical address for delivery, despite having a PO Box on file. Some customers suggest that offering free in-store WiFi and free shipping for in-store pickup would improve the shopping experience. Additionally, concerns have been raised about the limited availability of fitting rooms and the high temperatures in the store, which can make for an unpleasant shopping experience. Despite these challenges, many customers continue to appreciate the value and selection offered by JCPenney, especially when taking advantage of coupons and sales. Overall, JCPenney remains a trusted destination for customers seeking quality apparel, home furnishings, and beauty products at affordable prices.
There was not much selection. Mostly extra largest. Honestly, this store needs a complete overhaul. Dingy, always feels humid. Today, it was COLD in the store. Tear down Independence and build new.
December 2025
You can find some deals but they do t have the inventory they used to. The employees are nice.
August 2025
Was just looking but salesperson very knowledgeable.
