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February 2024 by Batonya Kenan
Had very good deals going on and the workers were friendly and helpful
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January 2024 by Susan Boros
Malls and department stores ate a dying breed. JCP had a decent selection of clothing. The best prices require using their credit card. We were the only patrons in the store. Too bad, it was a decent place to shop.
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January 2024 by Yvonia Lewis
Good prices
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January 2024 by Joe Ameri
Shopped mens dept. Cashier was very friendly.
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January 2024 by Karen Robbins
I shop the black friday sales. Mainly their $19.99 women's boots. I do this every year. I hope this helps!!!
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December 2023 by Pandora Milliken
The store was a ghost town. Only two registers in the entire store were open. And the cashier was rude. She made me move where I was standing in "line" to where she insisted the line started. The thing was there was no line. I was the next customer. So rude.
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November 2023 by Michelle Blankenship (Gothgirl or Chells)
I went into the local independent mall location, I had an even exchange. Tags still on item. Got told by a manager that they don’t do exchanges even with tags. So glad I’m a secret shopper.
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September 2023 by B
JCPenney is a department store chain with about 875 stores in the United States. The stores sell clothing, appliances, and home furnishings. They also offer services like hair cuts, eyeglasses, and portrait photography.James Cash Penney founded JCPenney in 1902 with two partners. The first store was called The Golden Rule and was located in Kemmerer, Wyoming. The company's mission is to make every shopping experience worth the customer's time, money, and effort.JCPenney has an average customer rating of 4.2/5 from 709 reviews. Some say it's a good place to shop.
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September 2023 by Tilia Jubilee
Best place to go with a teenager who needs school clothes.
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July 2023 by Nancy MacCreery
Our order was ready, pick up was easy and the cashier was pleasant. Plus the curtains were just what we wanted and it was good value.
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July 2023 by Maria Viglucci
In my North Carolina area shipping is done through the worst possible company, Norris Freight. From missed items, to non show ups, and surly, quite scary drivers this company is the worst. I couldn’t imagine why JCPennys would work with them because I always thought they had decent customer service. My recent experiences have shown me that the store’s customer service has slipped and they seem to care more, or at least be more beholden, to shoddy, rude shippers than their customers. I ordered a mattress on July 2 to be delivered on July 14th. The date came and went and after calling the store the item could not be found. A few days later it was supposedly delivered to shippers. Shippers sent a text on the 18th saying they would deliver that same day, so not advance notice and I needed to reschedule since I work and need to request time in advance. Of course they don’t deliver on Saturdays, so we arranged for delivery on the 21st. I took time off work and they did not show up. More phone calles to JCPenneys. After two hours on the phone the customer service rep dialed in a man and without any warning or introductions he was on the line saying he was from the shipping company and went on to interrogate me about the Friday shipping: who did you speak with, you did not write down his name?, do you talk to random people on the phone? I mean totally inappropriate, rude and shaming and the JCPenneys rep on the line and not a peep while the female customer was basically being blamed and mistreated by a creepy man. I told the man this was inappropriate and he left the call and I was left on the line so I hung up. The customer rep called and said she could not believe how I was treated and said she would get to the bottom of it and solve this for me. Then she threw a 20% discount in for my terrible experience. To make a long nightmare short, no one called and I just got a text saying delivery was rescheduled for the next week, in the middle of the day. I called JCPenneys one more time and it was a huge waste of time, no one knew anything, yadda, yadda. Just the worst. Another week on the couch and more time taken off work. Will they show up? Who Knows? And I dread to think the condition the mattress might be in after all this.
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July 2023 by Gayle Phipps-Richardson
Lots of summer sales. They even have a perfume bar!
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July 2023 by Jeff Phelps
Jewelry counter was great. Got what I was looking for at a great price
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May 2023 by Barbara Weese
JCPennys is one of the oldest stores and it still has great prices and selections. I always liked this store. Easy to locate in the mall
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May 2023 by Denise W.
They had the dressing room closes for woman's intimate apparel and I had to walk all the way across the store to the next closest dressing room and it was a unisex OMG never ever again. Just to try a bra on!