Live Oak Bank is a digital bank focused on serving small business owners nationwide. Founded before the Great Recession, it was the first to prioritize customer service and technology in banking. The bank offers FDIC-insured products to help businesses buy, build, and expand, along with high-yield savings and CD options to grow savings. Customers appreciate the ease of online banking and competitive CD rates, though some note that the beneficiary process is outdated, lacking tiers for primary and secondary beneficiaries. The staff are highly regarded for their helpfulness, expertise, and commitment to understanding each business’s needs. Many clients and partners highly recommend Live Oak for lending and financing, praising the knowledgeable team and personalized service. Overall, the bank stands out for its dedication to customer-first principles, industry insights, and innovative approach to banking for small businesses.
I love this bank. It's been about 12 years now and it's been seamless and fruitful, with easy-to-reach customer service. I don't understand the one-star reviews.
June 2026
I have been banking with Live Oak for several years now and have had nothing but positive experiences. Whenever I need help, the customer service team is always ready and able to assist. I have referred several friends and business associates to Live Oak and will continue to do so. Keep up the great work!
June 2026
Had the pleasure to speak with Justice on the line, she was phenomenal!!! Super aentive, caring, kind, and personable. Best customer service ever!!!
