-
January 2024 by Sherry Wise
My brother went to pick up lumber for a porch he is building for me. He loaded 38 pieces of 16' lumber by himself while several employees just wandered about doing nothing. They saw him! Then, he took his purchase and transferred it to his trailer! Another customer, in the parking lot, offered to help him. What is wrong with your employees? Have they not been trained properly? Someone needs to address this situation. Unacceptable, Lowes. Do better!
-
January 2024 by Anthony Jarona
Pro desk is helpful, but their attitude sucks.
-
January 2024 by chantelle aldridge
Excellent customer service today with help from Logan and the petite,, dark haired lady at the paint counter. Thank you both very much for your knowledge and patience!
-
January 2024 by bruce cawthorne
Smaller than the other Lowe's stores in town so less of a selection. The garden center is fairly large though with a good selection of seasonal plants.
-
December 2023 by Christine Christy
My friend had been wanting to paint her room and have 3 walls be all of the same color , and then have the 4th wall be an accent wall that’s a darker color than the other 3 walls to give the illusion that the room is bigger. Anyways, they mixed the paint up for us at an impressive and timely manner. They were also very informative and helpful with any questions we had.
-
December 2023 by michael capace
Garden area always gives great service. Only issue is self check outs I cannot understand how the store can pay people to stand there and watch you check yourself out. I mean if they are standing there doing nothing?? What ever happened to customer service?
-
November 2023 by Christian Smith
I don’t know how Tyrell down at the pro desk was able to get into Pro services but he is absolutely zero help. All he had to do was call for a loader to help me load some concrete and he couldn’t even do that. He just sat there scrolling on his phone and smacking his lips chewing gum or whatever the hell he was eating. I used to work at Lowe’s so I know that all Tyrell had to do was pick up the phone and call for a loader at pro services yet he couldn’t even be bothered to do the bare minimum.
-
October 2023 by JD_WB _8888
This is the best Lowes in Wilmington. It is the most clean and in the best area. With that said all Lowes has products literally covered in dust. The company is ran very poorly. The employees at this location obviously have no control over that. You can find most of what you need at this Lowes and the service here has always been good. The 3 stars is because if I rated the actual corporation I would give it one star. In the past I have ordered heavy items online with Lowes and it was an absolute disaster. Their policies reflect that they could care less. They waste a lot of $ and treat customers like they are not important. It is what it is.
-
October 2023 by Albert Kennedy
I recently (9/30) purchased 2 rooms of carpet from this store. Rachel in flooring was outstanding. She worked diligently on the phone and in person when we came into the store. She worked hard to get us the right carpet for our needs. She also got us as many discounts and rebates as possible. I think we ended up with a great as deal and outstanding customer service. Ask for Rachel in flooring for all your flooring needs. Thanks for great customer service Rachel.
-
October 2023 by Jared Irving
Lowe's is definitely Not for Pros. This location almost never have a standard register open so you are forced to use self checkout and then you have to flag down an associate anyway to process tax exempt or special transactions. If you need help, be prepared to wait a while. Save yourself some time and headache and drive down the road to Home Depot or use a local supply house.
-
August 2023 by Wendy Rickman
I usually have no complaints about Lowe's except for the ever increasing prices, but that is everywhere. Today I needed glass (or plexiglass) and was so disappointed. The pieces they had that were large enough for my needs were way larger than I needed, and cost about the same as a car payment. I actually had glass from a different project that they would not cut because it wasn't purchased from Lowes (at least any time recently). Needless to say, I went home empty-handed.
-
July 2023 by Joe Ameri
IMO it's the best Lowes store in town. They have the friendliest people and the garden area is always amazing!
-
July 2023 by Susan Drum
Every time I try curbside. It doesn't work and I have to walk inside and I end up taking my items and loading them in the car myself. That is not why I do curbside. I have health issues. I have said something to the pick up person and they don't try to figure it out, they just blow it off. They act like, OH Well. They don't even say sorry. Their customer service skills are lacking.
-
July 2023 by Stephanie Martins
Lowes always has what I need no matter the project. The Porters Neck location stays well stocked and has items I can't find at other locations.
-
July 2023 by Herb Goodfellow Jr
Generally speaking, it’s a decent hardware store with good appliances. Do NOT buy plants there because the customer service folks will not honor the 1 year warranty for fruit trees.
