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March 2024 by Chris McCoy
Worked with Maddie to manage my property and she did a fantastic job! She kept everything organized and was great at communicating what was needed. Thanks again and look forward to working together
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March 2024 by kristen walling
They are the best, always do a great job, quick responses, proffesional, problem solvers, very happy with MoveZen, grateful to have such a great property management company! Thanks Maddie!
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February 2024 by Don Spina
We're out-of-state landlords of a single property previously managed by MoveZen. It's become clear that leaving our property in their hands without verifying their performance throughout the experience was a big mistake. Property was stolen by one of the last 2 tenants during move-out (a ladder and 3-pc patio set), and I had to inform them of the loss rather than the other way around. Then, after further inspection of the property, it became clear that the job their preferred service company did to replace a shower door in the main bath was botched. The door assembly is not properly placed and is the wrong size. I don't know why the service has deteriorated so much over the past year or so, but be very very careful and use extreme oversight if you choose MoveZen going forward.UPDATE: MoveZen has worked to get the ladder back to us, and reported that the tenant had either forgotten, or was unaware that her son had borrowed the ladder. Second, they contacted the prior tenant and learned she had thrown the patio set away due to apparent dry rot. We appreciate the work by MoveZen after the fact, but are still bothered that we had to raise a fuss to be heard, otherwise they would have taken the easiest path out of the relationship at our cost.
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December 2023 by Mary A.
****BEWARE**** RUN***** MOVE ZEN Before an applicant can obtain any information whatsoever you MUST PAY $79 for non-refundable application fee. We found a rental, toured a rental, paid for the next step and they said "not approved, you don't meet the "homeowners' credit requirements"... WHAT? MOVE ZEN isn't exempt from FAIR HOUSING REGULATIONS or EQUAL HOUSINGS LAWS, but apparently, they think so. A homeowner doesn't set regulations, not State or Federal? It gets worse. "You're declined, Have a Good Day" is how the manager Maddie Spicuzza responded (after I ask if she would kindly call us after all was reviewed). This was how she treated us after chasing around, $240 later in application fees in ab attempt to secure housing. The GM Alicia Robbins, left her 4 messages...never returned my call. GOOD luck trying to reach anyone. NO ONE ANSWERS the phone, they ask you text them or contact them on Instagram! All of the above is accurate, truthful and shared for the purpose of saving someone else the run-around, deceit and hundreds of dollars in application fees. I apologize for those hard working managers, sure you don't deserve this review. This isn't meant to hurt you, but your "management" sure needs a RESET!!! I should have known better when asked to PAY $$$$ up front before getting any information. I should have seen RED FLAG and known better! (The 3 out of 5 star rating was for Victory Properties, they are no longer in business).
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November 2023 by Dustin Martin
I am currently setting up my old apartment in Wilmington to rent. I am working with Kathleen Marshall from MoveZen Property Management to get it ready. She has been amazing from beginning until now. She has guided me with the whole process and has gone above and beyond to make sure that the property is being properly cared for during the whole renovation process. She doesn’t hesitate to properly communicate with me throughout the time to make sure all tasks and questions are being completed and answered. I highly recommend Kathleen Marshall to take care of your property needs in Wilmington.
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September 2023 by Kari Morris
My rental experience with Victory Property Management has been wonderful. I worked exclusively with Jamie and she is an absolute gem! She is extremely efficient, super responsive, and goes above and beyond in all that she does. Jaimie’s warm and bubbly personality has me leaving here feeling like I have a true friend and not just a property manager!
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September 2023 by Courtney G.
I used them this past year for my home in Wilmington. Getting setup was easy and the price was reasonable. They were always responsive to my emails and calls but towards the end of my year rental contract I became aware of some issues with my house. The renters were not properly cleaning the house or changing the filters and this caused issues with the AC and bathrooms having mold. I was made aware but not living in state did not know how bad the issue had become. I only received a small portion of my security deposit back and had to put much more money into my house then made sense for the rental income I received. The rental company should have been inspecting my house more and making sure the tenants were taking care of it. When I accepted the security deposit I didn't know that once I accepted I couldnt make any changes. Again, being out of state I was relying on contractors and didn't have full quotes at the time. They basically told me good luck and sent me an additional $100 to shut me up. They seem to care more about the renters than the property owners who are paying them. In hindsight I would not have rented my house with them.
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August 2023 by Mary Harris
Victory has been a great partner in our rental property adventure. Working with Jamie and her trusted network of vendors, we've enjoyed a smooth and stress free leasing experience. We can't wait to work with them on our next property!
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August 2023 by Audrey Saloka
We are absentee owners of two properties and I was really nervous about having rentals and not being around to manage them. Victory Property Management company has been incredible for us. They find us well qualified tenants and we always get paid on time. Whenever anything goes wrong, they handle it. They have made emergency repairs, replaced appliances, carpet and got the whole unit painted so fast that the unit was re-rented with almost no time lost.Taryn has been amazing. She is super responsive and totally helpful. She communicates with us and handles everything. If you have a property and are lucky enough Taryn, you will be all set! Highly recommended!
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August 2023 by Diane Howard
Taryn has been amazing to work with!!! She helped us through the application process and administrative move in forms. We’ve been in our rental for a year and a half and hope to stay long term. Taryn is consistently available when we need her, coordinates with us when repairs are needed; and is very good at representing the owner but ensuring we are taken care of fairly as well. Victory Management is a great rental management company and Taryn is a true gem!!
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August 2023 by collin Howard
Victory property management has been beyond amazing, specifically Taryn. We been working with her for a while now and have been beyond pleased, she’s always professional, addresses problems as soon as notified and has been the best property manager I’ve ever come in contact with!! I highly recommend this company and especially Taryn, believe me, you will be in great hands!!-Sincerely,an extremely pleased renter!
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August 2023 by Hannah Leming
I’ve worked with Jamie for going on 3 years now and she is incredible! She went above and beyond to help me get this place for my son and I a couple of years ago & it’s truly become our home! She’s always had clear communication and quick responses to my questions! She has made the renting process really enjoyable which is hard to come by. Victory Property is a great company to rent from!
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August 2023 by Marcelette Doner
I would recommend anyone who is new to Wilmington and looking to rent to check with Victory Property Management.I have been renting with them for two years. Jamie my agent is wonderful no matter what I call about she gets right back to me. The maintenance shows up when they say and do a very efficient job. Thank you Victory Property and Jamie for making feel welcome in my new home.
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August 2023 by Cory Fladung
Jamie from Victory Property Management is great. I’ve been at this property for 3 and a half years and she’s always been so professional as well as super friendly and caring. Always addresses needs or concerns quickly and cares enough to follow up on how you’re doing.
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August 2023 by Bailey Hannabass
We have been renting through Victory Property Management for almost 3 years! They have been absolutely wonderful to work with! Taryn is our current property manager and is great. She is always available if we have questions or issues and very quick to respond. We couldn’t ask for a better team to work with!
