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March 2024 by Jason Kuzik
I received a text with my appointment date and times. I wait a month to get in and when I show up and they canceled my appointment and didn't tell me. Thanks I took time off work for that. Thank you for taking my time from me, Richards!**UPDATE** A rep from My Eye Dr. Contacted me because of this review and tried to make it right. I appreciate that and hope this won't happen to others. He was understanding of my frustration and assured me he was looking into it. Sometimes it's just a bad employee. He got me scheduled for the following week along with other compensations and I felt he made it right. I will continue to use My Eye Dr. because I felt his frustration with that office was as much as mine.
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March 2024 by Mia Rabassi
Unfortunately had a bad experience this morning. I was running a bit late (had an 8 am appointment and we know how Wilmington traffic is). I got there at 810. The receptionists already looked unwelcoming as soon as I got there. They then told me they had already given my appointment away but would see if they could fit me in. She comes back and says they have a 10 minute grace period. Looked down at my phone and it was 812. So they gave away my appointment less than 10 minutes after it was supposed to start because I literally had just gotten there. If they are going to be so strict about this, they need to communicate that way ahead of time. I know I was late but they made me feel awful about it and gave away my appointment so fast! If you ever might be late, might as well go to another place that is actually understanding and not rude.
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December 2023 by Brooke Smith
Efficient office and really great staff!
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October 2023 by George Picklesimer
Sarah aka Codi, is absolutely amazing. She was super sweet and made me feel very comfortable. Knowing I was about to have a sharp object near my eye, she was able to make me feel very safe and secure. Sarah you are truly exceptional and gave me one of the best experiences I have had in a long time at a medical office.
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October 2023 by John Osinski
Savannah took care of me after my examination at the check out desk. She processed my invoice and scheduled my next appointment. She is very pleasant and helpful and has a wonderful sense of humor. The office has a "Wall of Fame" behind the front desk and I encourage the office manager to post this review there for Savannah to receive the recognition she so truly deserves!
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August 2023 by K bail
Very happy with the Doctor I see so much so I scheduled an appointment very early in the spring so I can get in with her on time for my yearly appointment. Called on 8/29/2023 to confirm the date and found out they never scheduled it and it would be a very long time to get in with the doctor. Time to find a new eye doctor!
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August 2023 by Dog Lady
I have been seeing Dr Chris and Dr Tracy for years. I have also seen the other drs. they are very thorough. I seem to listen to you. And the chick things that normal eye doctors don’t seem to look at a highly recommend them to anyone seeking an eye doctor.
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May 2023 by William S.
Have eye insurance and went to Mayfaire for my free eye exam but they don't tell you all the crap they do is extra so free is 54 dollars! Last time I visit there and will tell everyone in my company not to use them either, I know I can't afford the glasses there but didn't know they would rip me off on a lousy exam
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May 2023 by Donna Uguccioni
Dr. Davis was very professional and friendly. Appointment was efficient. Andrea S was super helpful with contact and glasses purchase
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April 2023 by Daniel Maynard
Bought a pair of sunglasses and they came in with the optic center in the wrong location. Had my pupils measured while wearing the frames and they ordered another set of lenses. Those too came in incorrectly made. Had my pupils measured again and a third set of lenses ordered. Still wrong. Waste of my time driving here 4 times to never get a pair of sunglasses glasses that work.
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April 2023 by Terri Wheeler
I have always had an exceptional experience at the Racine office. Always treated with respect & top quality care. Very pleasant employees. Thank you for the great care.
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February 2023 by Lou Sliman
Called to request eye drop scripts be faxed to my pharmacy on 2/6/23. After no alerts come to find out never faxed. Called again on 2/10 still no fax. Usually office staff is very efficient but not this time. Problem due to running out and will have to make other arrangements.Very frustrating !!
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January 2023 by Camry Dale
I have been wearing contacts/eyeglasses for a little over 15 years, and have been to several doctors, but this office is really outstanding. Every single staff member I encountered was smiling, professional, personable, accommodating and very knowledgeable. Key moments that stood out to me is that they explained clearly how my insurance benefits would apply to my visit, and how quickly they got me in and out even with what looked like a full waiting area! Last but certainly not least, Dr. Davis really knows her practice! I finally found my eye doctor!
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December 2022 by Gary H.
A truly professionally run location. At check in, first time at this location they had all the paperwork already prepared and I only needed to sign 3 forms. No mounds of paperwork needed to be filled out. My appointment began on time and the assistant was thorough with their exam. Asking questions as things were progressing and listening to my responses and any questions that I had. The Dr. then saw me and went over everything and I was fitted for contacts and took the time to make sure the ones I received fit properly. At check out again a truly professional experience and the new contacts that were ordered included free shipping to my home so I do not have to return. They are an hour away from my home but I will be back as I know have a new place.
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December 2022 by Heather Martin
The whole team at My Eye Dr is amazing! Dr. Beck and his assistant Nicole moved me through my appointment quickly while still giving me time to ask questions and make sure I understand everything. Laura and Aleah helped me pick out the perfect glasses. Highly recommend!
