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September 2023 by Zach Isidro
Amazing customer service! They don’t overcharge you like some competitors. Quick and able to fit me in with very short notice on a Friday. They will be where I go and send anyone who needs glass repair or replacement.Service: Auto windshield repair
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September 2023 by Darien Tay
They did a great job to repair a crack on my windshield in all of 15 minutes.
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August 2023 by Jesica Sollars
I had a random item fly up and Crack my windshield Friday evening, they got me in Monday 30 mins before they closed and had me finished in 30mins! They did a great job! And we're very friendly. Especially having such a late job to do.I would recommend this business to anyone.
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June 2023 by Carleton Murley
I highly recommend NOVUS Glass of Wilmington. They were able to replace my windshield quickly and took payment over the phone. Even helped me arrange contactless pickup!
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May 2023 by KimmFrazz
So thankful for the shop manager, Art! Had a window that was stuck down inside the door. I called and was told to bring it on by and they would take a look. While the problem was mechanical, and not something they could replace, Art told me what the issue was and he was at least able to get the window back up: Just don’t put it down! Even covered the buttons so I wouldn’t hit wrong one. Both Art and Brittney were a pleasure. Done in less than an hour and reasonably priced. Will definitely be back when I decide to replace the cracked windshield.
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May 2023 by Anthony Grifaldo
Drove from Jacksonville to get my windshield replaced on my F250. I chose Novus based on the great reviews and was not disappointed. Brittany was very helpful from start to finish. I requested a quote and she immediately took down my info to make sure she quoted me for the correct windshield. Within an hour I had a quote.( I called several local places to me and left voicemails. I still haven’t heard back from them.) They got me in and out quickly and the best part is that they used a Ford oem replacement windshield. Great service will always get great reviews and recommendations from me. Thanks again!Service: Auto windshield replacement
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January 2023 by Jarred Chandler
Excellent service and was done really fast and at an excellent versus its competitors in the area. I would recommend them to anyone needing a glass replacement. Thank you so much. Hopefully I don’t need another windshield in the future, but if I do I know where I am going.Service: Auto windshield replacement
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December 2022 by Darius Staton
I had my 2012 Ridgeline serviced at Novus Glass in Wilmington NC on February 24, 2022. Alan made my appointment. I had a leak around the windshield inside the cab. I was happy with the service and I followed their instructions about the care of the new windshield. I had no imperfections on the vehicle around the windshield at the time of the service. I waited till it rained before I washed it because I wanted to make sure the process had fixed the leak. I washed it on March 13th, this past Sunday and noticed the ding pictured in the photos. I spoke with Alan today about this. He was adamant about his shop supervisor that assisted in the install's truthfulness and after discussing it with him said it couldn't have happened at Novus. I explained to him that if it hadn't happened there during the install how is the windshield and molding perfect. The dent wasn't there before hand, and it's so close to the windshield that the windshield and molding would've been damaged if it happened after. Alan's excuse for Novus was that the shop doesn't have any tools that would cause the dent and hung up on me. This is bad business at its finest. My truck was damaged while removing the other windshield. I don't know how it was covered up, but it was uncovered in the wash. I gave other co-workers the business cards I got the day of my service. I have since warned them that Novus did this to a client and i'll let them make up their own mind. Alan didn't offer any help with a solution. Just tried to clear the company from any liability. I will continue to find a way to get this reconciled.Thanks Alan...By the way, the owner's reply to my review with the phone number to call to possibly resolve the dent in my A Frame is the number to the guy that did the windshield replacement. Great way to keep up the ruse that it didn't happen at Novus. I added this info here because you can't reply to their comment. There was never an attempt to help with a resolution. This makes the issue even worse that the management put up a phony comment to make everyone that read my review think that this business is stand up. Terrible business. Terrible.Service: Glass installation
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December 2022 by Jessica Stone
My windshield cracked a couple weeks ago with the ice storm and a small chip in the corner that I didn’t see. My windshield cracked pretty much from passenger side to driver side. I actually had a deductible and it ended up being cheaper to pay out of pocket for a replacement. I checked a couple places (safelite and Register’s) and then called Novus and the price difference was unbeatable. I made an appointment for 2/3 and I made a mistake by telling them I didn’t have a condensation sensor when I actually did. They were able to order the correct windshield and install it still all on the same day. The customer service was impeccable from start to finish. I work right around the corner and was offered a ride to work and they even offered to drop my car off when it was done. I highly recommend coming here and I will be bringing my cars here from now on, which a couple need to be fixed since they leak (classic muscle cars).Services: Auto windshield replacement
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December 2022 by D P
I asked for a quote. They called me back within 24hrs with a very reasonable price. Other places like Safelite were quoting $100+ more than Novus Glass. They promptly scheduled. I took my car in, took less than an hour and half. They didn't try to sell anything else or complicate the service in any way. So far, even with the rain, I have not seen any problems with it.The staff was quick, professional, and efficient. They did a great job and I highly recommend them over other glass repair companies.Service: Auto windshield replacement
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December 2022 by Darren Bird
In a world of businesses not standing behind quality I’d give this shop 10 stars. Unfortunately had an initial install go wrong but Novus when far beyond making it right. Installed my windshield again the following day on a Saturday when it was closed, paid for a interior detail, working in the service industry myself I was beyond impressed with the customer service and how much making it right with me as a paying customer meant to them. Highly recommended!
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January 2022 by O G.
Novus was the best experience I could have had while getting my windshield replaced. Knowledgeable, well priced, and so personable. Didn't feel like I was getting treated differently because I'm not super knowledgeable on cars. Would recommend to anyone!
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January 2022 by Nancy P.
My son cracked his windshield last week and needed a new windshield. The price quoted was reasonable, the service technician showed up to our house on time, and the glass was replaced quickly. This business made the process effortless and cost effective. I appreciated that I was able to work while the installer worked on the car and interacted with my son. A seamless operation. Would definitely use them again.
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December 2021 by Gwen Mantooth
Excellent service. This place was reasonable and quick to get me in. Would definitely recommend them to anyone. I had my windshield replaced. I called one morning and by that afternoon I was able to take my vehicle in and have it replaced within 45 mins.
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December 2021 by Jeff Alkire
Replaced the rear window in my son's 1986 Chevy C10 pickup. Took him less than an hour and he did a great job! I'd recommend these guys to anyone! I completely forgot the first appointment and he waited for about an hour before he gave up on me. Rescheduled for today and was still greeted with promptness, handshake and professionalism. Wouldn't hesitate to call them again!
