-
January 2024 by Tamasha Darden
I recently was a hit and run victim two in two days. I was without my car for two months. They openly communicated with me the process. At the end it was a little frustrating because my car wasn't fully fixed. It was making a sound that they were concerned about. I told them I wasn't going to pick up my car if it wasn't fixed. They told me if I didn't pick up my car by tomorrow they would charge me storage. They, then, told me to contact my adjuster. My adjuster came out and straightened it out. It would have been an excellent experience if it wasn't for that interaction. Everyone was nice, except for that.
-
November 2023 by Spencer Parker
Tram and his team have helped me personally with 2 vehicles over the past year, and I send all of my insurance clients who have been involved in an accident to him due to their honesty and professionalism! I highly recommend!Service: Body & Trim
-
November 2023 by Anderson A
On 5/31/23 Parker’s replaced the belt molding on both sides of my car. It had been baking in the sun for 3 years, during the pandemic. They took it in & completed the job in record time!As a retired insurance adjuster, I can readily say they are top notch!My car looks great & the price was reasonable ??
-
November 2023 by Melissa Lyles
My car was hit in a parking lot and I was not at fault. That being said, I had a great experience with the staff from Parker's Collision Center. They were able to handle my insurance claims even when the insurance company tried to not completely cover the rental car. They kept me up to date during the repairs and when additional damager were discovered. With all the work involved they were able to still get me back into my car in a week.
-
November 2023 by Wendell Wilson
I picked up today my car from Parker's Collision after having my car painted. They did a top notch job matching up the color of the paint on my car. They cleaned my car as well. I am very satisfied with the work performed by Parker's Collision and I would highly recommend them to anybody looking to have body work done and your car painted. I have rated Parker's Collision 5 stars for their outstanding customer service.Services: Painting
-
September 2023 by Trey Yarborough
I stopped in today without an appointment to inquire about getting a quote on fixing our van. Aaron Metcalf was eager to help me without an appointment. He went above and beyond during my visit and provided the information I requested without hesitation. I’m highly impressed with the service he gave me today. The quote was fair given the damage; the customer service was outstanding. Thank youService: Painting
-
September 2023 by Thomas Bruin
I am not one to leave a review often, but these guys warranted an exceptional review. They go above and beyond with professionalism, communication and repair quality. My truck looked better after the repair than before the accident. Highly recommendServices: Painting
-
September 2023 by B. Holland Speight
Uppermost professionals!! From communication, to execution, to quality of work our experience with Parker’s Collision was a breath of fresh air when it comes to car repairs and customer service blended. Wife’s van repair was just as quoted from the beginning & delivered in the timeline quoted. Pleasure working with you and team Parker’s- 40yrs in the industry with the family-it’s evident! ? again.
-
September 2023 by stephanie visintainer
I made the horrible mistake of using this business. They are a site approved by State Farm and my suggestion is to find another body shop. They seem nice and say all the right things at first . They are inadequate in regards to mechanical/electrical work. They do NOT stand by their work. They will tell you a repair is done when it is not. My accident was 11-23-22 and I have had problems with the vehicle from the day they gave it back to me. Unaccountable and lack of integrity are at the forefront of issues. If your vehicle has mechanical/electrical damage seek services elsewhere. They are not equipped to handle those issues. Your safety is everything and they only care about the amount of money they can get from your insurance company. They are truly incapable of being honest with themselves and others. Run don’t walk .
-
July 2023 by Chris Jones
There is no better collision repair center in Wilmington! Been using Parker's for years and can't say enough great things about Tram, his team, and the service! Parker's is THE go-to shop!
-
July 2023 by K Berry
A rock cracked our Subaru Forester windshield on the interstate traveling from Atlanta to Wilmington. We found Parker Collision listed on State Farm's website as a preferred provider. I was planning to get the windshield fixed when we returned to Atlanta and only called Parker to have someone take a look at it to see if it needed to be replaced sooner. They explained it would be OK if it was only cracked on the outside as there are two layers of glass in the windshield, but I could feel two of the five cracks on both the inside and the outside emanating from the original rock impact which was the size of a quarter. The cracks were half way across the windshield and spreading in the intense heat. It was a Wednesday and we were leaving Wilmington on Friday to drive to Charlotte before returning to Atlanta. We were crisscrossing NC to visit spread out family, and on a tight schedule. Not only did Parker take care of the windshield, they worked with our State Farm agent, set up a rental car pick-up from their shop, they ordered the windshield from the Subaru dealership which was in stock. Another shop tried to sell us a windshield without the Subaru logo and at the same price. I checked around before I found Parker'sCollision, and I could not be happier with their customer oriented focus. They got it done same day when more than one other shop told us it would take three days! Aaron handled our project from start to finish and could not have been more professional and personable. I wish they had a shop in Atlanta. I could not have landed in a better place. You will not be disappointed. They even followed up with the billing for the rental car when they charged us for two days instead of one when we had been promised a late turn in with no extra charge. They went to bat for us after we had already paid them in full. They really made a great impression on Wilmington for us! We hope we don't have car trouble the next time we are visiting family there, but we know who to recommend if our relatives need a shop. (I posted a picture of the crack below the windshield wiper and marked how it was spreading.)
-
June 2023 by Kimberly Southern
Parker's did a great job on body work for my Camry and went out of their way to find the part my car was needing. Very courteous employees who are easy to communicate with and who make the whole process of having to go to a repair shop a little less painful :) BIG SHOUT out to Walt for all of his help!I appreciate you! Thanks again Parker's Collision!Service: Body & Trim
-
May 2023 by Cass P
15/10 would recommend! Had to have work done on my caddy and the job done was fantastic! Can not even tell my car was damaged. We did have issues with how picky my car was with it's light, but they did not turn me away and continued to trouble shoot until it was repaired! I hope I never need collision repair again, but if I do, they will be the ones I call. Awesome job guys!Services: General repairs & maintenance
-
May 2023 by Tammy S.
several years ago I took my car to them. took over 60 days and for the entire time it was outside and I found the window open. once I got the car back it had a wet musty smell. when I took it back water had accumulated in the back are. one another occasion I took another car there and when I went to pick it up it was outside the fence with the top down. I raise the top and they had put a 4 in cut in my leather top. had I not picked it up later after they closed I'm sure they would have lied about it. They told me it was like that when I dropped it of which was a flat out LIE. DO NOT use them NO integrity!
-
May 2023 by Matthew Rutigliano
Parker’s was phenomenal with their service. They treated me with the utmost respect regardless of the fact I’m only 20 years old. They took care of my vehicle incredibly quickly and efficiently. I would highly recommend getting your vehicle taken care of at Parker’s for any vehicle repairs you need.
