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January 2024 by Kim Geer
Really can't comment about much in the store because my order was curbside pickup of an order I placed online. Once they notified me my order was ready, i headed over, parked, and clicked the "I'm here" button. After 10 mins, i hit the "Im here" button again.....maybe they missed it the first time. After 5 more minutes, I went inside. The nice young man at the counter said he never got notification that I'd arrived and said the wifi had been in and out all day. It was a nasty weather day, so possible. He kindly carried my packages to the car and apologized profusely. Upon arriving home (10 minutes away), I noticed that one of the items I'd bought was cracked (making it unusable), so I called the store and told them I'd be back in 10 minutes to exchange it for a new one. When I arrived and went in, a girl was ready for me and handed it right to me. Overall they did attempt to make up for any glitches and were polite. I will go back and give it another shot!
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January 2024 by cstillz
Love shopping for my pet stuff here. Staff is super nice and coupons keep my costs low with minimal effort on my part. If you are a monkey junction/cb resident I highly recommend making this your go to spot ? *COUPONS*
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November 2023 by Candace Harrell
Came here to buy dubia roaches and a harness for my grandma's tiny puppy. Associates help me find exactly what I needed and were so polite. I've been to several of the Pet Supplies Plus in Wilmington, and they have all been clean and tidy. I prefer these stores over the other chain pet stores in town.
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July 2023 by Jennifer Damen
We have been turned away three times when asking them if the could clip our dogs nails. This is advertised as a no appointment needed service. Each time we were told she doesn’t have time mind you the third time she had no dogs and was just sweeping. She just huffed and said we would need to come back next week. The other times she told us to go to the Oleander location. Each time we showed up she was not busy and had an attitude each time. We have been going to them for 4 years and all of a sudden this person keeps turning us away. Literally just needed our dog’s nails clipped. Needless to say we are over it. If this is how you choose to do business I will take mine elsewhere. Utterly ridiculous and a shame that she is taking away from the rest of the great staff that works there. We normally always make a purchase to treat our dog after the mail clips. We will most definitely be taking our business elsewhere.
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July 2023 by R.C. Warren
Granted, I'm not a "needy" customer, looking for something to complain about. I know what I need and where it is located, so I go in and get my stuff. The staff is always very friendly and courteous, something that goes a long way with me these days. The store also had better pricing and much larger selection than their competition. I shopped at the competitor for nearly a decade, before discovering and switching to Pet Supplies Plus.
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June 2023 by Contact W.
I needed help finding products. Manager would tell which aisle to go to. No courtesy to take me. She told me there was no Natural Bslance cans and then I found them later. Shelves were nearly bare. I asked her if she had a product in stock, not in the shelf , and she told me it might be on the pallets in back. She made no attempt to help. She stood around the register holdung a fan on herself, doing nothing ! Not working. There was another girl at the register w no customers so the manager could have been working.
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June 2023 by Darcy Midtvedt
Excellent store, big but still the smaller business feel. They love pets and have a great supply of everything needed. If you get on their mailing lists they send excellent coupons monthly - helps save on the higher costs of everything these days! Excellent grooming and nail trimming too.
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June 2023 by David Masters
Great people with friendly service. They go way out of there way to help you. One time I needed to get a Zebra Finch. They don't have any at that time, but they would ask their supplier of they had one. They didn't have one at that time but they would let me know when they get on and they came through.
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June 2023 by Jeanne Rietzke
I had a horrible experience at the Carolina Beach Rd store today, and it wasn't the first time. I am a regular customer there, spending $300-$500 per month on my 6 cats. They have to be grain free, so we changed to the Redford Natural freeze-dried cat treats. 9 times out of 10 when I go in there, the supply is minimal or none. The excuse I get every time is: "We order them every Monday. The truck comes in on Wednesday, and we unload it when we have time. They might be on the truck or might not. We don't know." Either way, the shelves are empty, and I can't buy what I need. Today they went as far as to blame my good friend, who has 8 cats and also shops there, for "wiping them out". She actually bought another brand, and they were made for dogs because the store didn't have any cat treats at all (in freeze-dried chicken). This store has poor management, bad customer service, high prices, and the staff is lazy. I will NEVER shop there again. I went home, ordered a 2lb bag of treats on Chewy, and saved about $30.
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May 2023 by Jeanne L.
I had a horrible experience at the Carolina Beach Rd store today, and it wasn't the first time. I am a regular customer there, spending $300-$500 per month on my 6 cats. They have to be grain free, so we changed to the Redford Natural freeze-dried cat treats. 9 times out of 10 when I go in there, the supply is minimal or none. The excuse I get every time is: "We order them every Monday. The truck comes in on Wednesday, and we unload it when we have time. They might be on the truck or might not. We don't know." Either way, the shelves are empty, and I can't buy what I need. Today they went as far as to blame my good friend, who has 8 cats and also shops there, for "wiping them out". She actually bought another brand, and they were made for dogs because the store didn't have any cat treats at all (in freeze-dried chicken). This store has poor management, bad customer service, high prices, and the staff is lazy. I will NEVER shop there again. I went home, ordered a 2lb bag of treats on Chewy, and saved about $30.
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May 2023 by Christine von Lange
We just love this shop! After a day at the beach, it is so convenient to stop by and grab a quick bath. The baths are always clean and all the supplies you need.They also have a great assortment of food and treats, as well as phones and toys for both my cats and dog.
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April 2023 by Kaelie McCarty
I have 3 pets. Cat, bearded dragon, and a dog which I always shop at pet supplies plus for multiple reasons. Ever since switching my cat to redford naturals he has less hairballs. My dog also loves eating the cookies(which are made with dog safe ingredients). Staff is always so friendly.
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March 2023 by Patty C.
What a great place!Not only are they helpful & friendly, they have great stock & prices.Aaron helped us fit a collar for our rambunctious Boston Terrier with patience & humor. Grateful for his professionalism & all the staff!
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March 2023 by Levity Loveday
So they have, I don’t know, 6+ or more fish in each 10 gal tank for sale, but refuse to sell me a single goldfish for my 10 gallon tank for lack of space? That makes no sense. Also, get a dress code, or atleast require your employees to wear clean clothes.
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January 2023 by Nichole Hale
Always helpful. Very knowledgeable staff. We have a bearded dragon and pacman frog we got from here and they are awesome.
