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February 2024 by Steele Sutton
Beautiful Lady tellers with excellent hearts ❤️ ❤️ for their position. The men behind the glass are well manor and get you out in a hurry if you need to go somewhere else
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June 2023 by summer setzer
Great service & friendly pple
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October 2022 by Lynne
Tried for days over and over to speak to a live person on the phone at this branch...it is impossible! I have been pnc customer for over 25 years. I'm a senior citizen who doesn't like to drive or handle customer service online. I need to talk to a person on the phone!!! What is wrong with these people? I have never seen such blatant nonchalance about customer care, complete lack of empathy and total incompetence and/or ignorance in a professional business in my life! Pitiful...
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August 2022 by Tiffany McMillan
Deplorable customer service. Completely inept in explaining anything, without transferring you 9 times. Entire branch needs education and training on how to service the complete demographic, not just select few.
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June 2022 by ADRIANA MOTTOLA
Was doing a change exchange for my company I work for and every time I come it’s no problem today I was asked for the account number which we are not given because we are not supposed to have this information. The girl working behind the desk must be new or something because as much as I come here I’ve never ran into this issue.
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May 2022 by theresa
I have been a PNC customer for 20+ years. I got my husband to switch to them too because I have always enjoyed using them as my bank. This branch is the most frustrating branch I've ever dealt with and unfortunately I'm here often because it's only a mile from our house. They never answer their phones, I don't even know if they actually have a phone. I've had to call other branches and ask them questions or stop in and ask someone in person because they dont use phones here. They don't have a notary, which all other branches have. Finally their ATM only accepts cash and check deposits about 50% of the time. This isn't just on weekends. I was there Monday around 1030am and it wasn't accepting deposits. I've been there in the middle or end of the week in the late afternoon or evening and it isn't accepting deposits. It's really annoying. If they know it gets full so fast empty it more often or do whatever needs done so it can be used. I'm so close to just switching to wells Fargo since it's right across the street. Ive had to call them so I know they at least answer their phone.
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February 2022 by Sherry Redman
Under no circumstances do an auto loan through PNC. They clearly do not know what they are doing. After spending hours in the bank waiting to be approved, when my credit is excellent, it only went down hill from there. The fees were never explained to me so after thinking I was all set I starting getting letters to do paperwork for a title I didn’t have! When I finally received the title, many calls later, it also had no instructions with what to do with it. In the end after over two months of harassment the title was sent back with instructions to go to the DMV. That’s when I was told I owe over $500 in taxes and fees. I’ve bought multiple cars in my life with no problems but this has been a nightmare!!!
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February 2022 by theresa B
They never answer their phones
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September 2020 by Lisa Marie McCambridge
Inside service was excellent
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June 2020 by Michael Neubauer
Good place to bank.
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June 2018 by Nathan B.
This was my first time at this PNC branch. I love the location for those living in the Carolina Beach area! It is a beautiful store with very friendly staff! The store was nice and clean and I was helped right away. Only thing is I wish there was so music playing or something. While the staff was welcoming the environment didn't seem so. That could just be a me thing though. Love PNC and will be back at this branch soon...
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March 2018 by Edward Orde
They try to be friendly but the more you use this bank the worse it gets, they have so many rules and restrictions on how you use your account and the staff are completely unhelpful when it comes to opening new accounts or closing old accounts.
