-
October 2023 by Montebello Media
Great service, great performance shop. They are reasonably priced, & will always let you know the best solution to your problems. I have taken both my car and wife’s car there. I would highly recommend.
-
October 2023 by Jeffery H
Great experience every time we go to Rackleys. Quick service, fixed right, and nice folks.
-
September 2023 by Michael A.
I guess the old saying is true... "Fool me once, shame on you; fool me twice, shame on me". I reluctantly took my classic car there after many years of refusing due to poor quality and neglect on a previous vehicle, but caved due to lack of quality options in the area, and because zac assured me things were different there now. Well, they are different...for the worst! I took my classic car there to have an overheating problem resolved, brakes checked, and transmission repaired. zac said a month... I told him it was my every other day driver! 1 year and 4 months later it is worse than when I dropped it off. It still overheats, transmission is clunky, and now the freshly rebuilt (not by Rackleys) transfer case is ruined, due to using the incorrect fluid. The transfer case has a tag hanging on it that says what fluid to use!! How ignorant and/or lazy and irresponsible do you need to be to ignore the blatantly obvious tag? They lost parts, broke parts. I would have pulled it out on month 3, but they had pulled the drive train and disassembled the car. The parts were spewed all across the shop. When I would visit, hoping that would show my desire to get this done, I would see my parts all over, many broke, and they couldn't locate rare, precious parts. The Vehicle sat outside in the natural element for the whole period. Tires flat, vehicle rotting away. I asked on multiple occasions to put the sun protector on the dash to protect the dash pad, they never did it. Finally, I went there and put the visor in the window. I had to replace/order parts for them because they are too incompetent to read a manual (I provided) and/or search the Internet for parts. They claim the parts are impossible to find. I located in less than 3 minutes. I gave them my parts sources. I had 3 mechanic turnovers during this debacle, exposing they can't keep mechanics due to poor management. zac is the problem, no doubt, and I think he has the owner fooled that he knows what he is doing. zac lied to my Credit card company about MANY things when I filed a claim. Blatant lies. He told the credit card company it would cost x had I chosen to rebuild the freshly rebuilt transfer case. I told zac, and the mechanic, on many occasions that it was 8000 miles into a fresh rebuild by a competent mechanic, and there were no problems with it prior to them touching it. If they got a second service manager, it might help. But, not sure that would work with current employees.When I picked it up when they said it was ready, I told them it leaked, it was not shifting correctly, the transfer case was making noise and it didn't before, and that it was still overheating. They said to drive it, and it will work itself out. What?!!!! Throughout the 1 year and 4 months I called many times! Texted them, called the owner, left voice mails with the owner , all ignored. I would call from another number, and the phone was answered immediately. I confronted the owner, stating it has been here over a year (at the time). He just laughed it off. I am now going to take them to court to resolve this. I think they should be ashamed they took my money. Clearly an open shut case. I have 45 pages of text to and from zac, and an expert mechanic stating all that I am here is true. THE WORST, stay far away.
-
September 2023 by emi li
We were on a road trip from New York all the way down to Miami Beach. Battery light came on. Toyota Camry's 20+ alternator decides to die while we were passing the area. I had a feeling it was alternator. First we stopped at AutoZone and did a battery check It was a brand new battery. They confirm my suspicious and said that it is most probably your alternator died and you have to fix it asap otherwise your will got stuck god knows where. I asked them is there a good reputable mechanic and they suggested Rackley's. Advisor lady was so attentive and She got a price for me for Denso and told me how much it will cost. I was suprised by the price. A gentleman mechanic came to front and he was very kind and convince us also that he we will be fine. They gave us about hour and a half window. Half an hour 45 minutes later We were ready to ride. They charge 1 hour labor + part and tax.I and my wife was looking a the possible cost of replacement from various forms for the alternator. Cost was anywhere from $450 to $1000. Shop was honest they didn't keep our car for 2-3 hours and charged us labor. (One time a a Ford dealer they kept my car in the parking lot for 2 hour and charge me 2 hours of labor. I told the manager i been waiting here last 2 hour hours and they wrapped the wire fixed the issue in 15 minutes in front of my eyes. Why the 2 hours of labor, just parking my car here? My viper was broken. They refunded 1 hour)This was the most touching experience in our road trip.On behalf of my family and I, Thank you very much for helping us Team Rackley's. Keep up the honesty and good work.Greetings and loves from New York.Liman Family
-
September 2023 by Randy Owens
Place is real shady!! Be ware over charging and double charging ! They have kids working on cars that have no idea what there doing have vidio on my dash cam left out of there with grease on steering wheel
-
August 2023 by Morgan Moskal
Poor communication, more expensive than most other places, and they misdiagnosed and charged full price for two separate issues which ended up not getting fixed. I later heard this was common practice at rackleys. The guy at the front desk is nice and seems trustworthy, but this is the worst auto shop to which I have ever been.Services: Transmission
-
July 2023 by Deborah Conley, REALTOR
First time there, dropped off my son’s car for maintenance and an inspection. So glad they found the problem or it could have been worse. Thank you!
-
July 2023 by Allen Markwell
A while back we had our youkon xl in for some mechanical issues. We were told that the engine threw a rod and basically it needed a new one. We decided to get a second opinion but they had already taken it apart and placed all the engine parts inside the vehicle which leaked oil all over the seats and carpet. We picked it up and have recently been told it wasn’t diagnosed properly by Rackleys. They cost us over 4K in repairs and 2K worth of interior replacement parts. They also damaged the rear bumper of the vehicle and tried to deny that it happened at their facility but we had pictures to prove otherwise. I highly recommend to stay away from this establishment. Very unprofessional staff and owners.Services: General repairs & maintenance
-
May 2023 by Nunya Bizz
Zach and the techs work like a fine tuned machine. Real talk. Fixing your vehicle. The very best at what they do
-
March 2023 by Scott B.
my vehicle was towed in for them to look at and let me know of the fix for not starting. good thing that i didnt need it right away because it took 46 days to get it back. they never called me for an update. i only got a return call after calling them, no answer and them then calling me back. repairs were made that i did not approve of and that was not broken when dropped off. sure wish i had taken it somewhere else. stay away, David Rackley might rip you off as well.
-
February 2023 by Ian McCorkle
Zach and the guys at Rackley's always take great care of me! Whether it's my 2005 Toyota Tundra or my 1992 Autozam AZ-1 they can always be trusted to shoot it to me straight and take care of the issues! 10/10 would recommend to anyone needing a trustworthy shop!Services: Auto brake repair
-
February 2023 by James Price
Carefully and continuously aware of any and all the variables in the condition and performance of my car, before delivering my Porsche 911 for service or repair, I inspect the car in detail from top to bottom. I should have done the same in the presence of the service manager at the time I delivered the vehicle, and in detail stipulated the condition in written form and with photographs, as I strongly encourage you to do. The exterior had been in nearly pristine condition before I dropped it off for brake service, sunroof drain clearing and a window regulator. There were no driveability issues or any performance concerns. When I picked the vehicle up, black gouges into the middle and right side of the painted silver front bumper fascia were evident. The insurance estimate to replace, paint and install new, $1223.33, as repair is not a viable option to match its design contour, blend-to-match paint, and structural integrity before deformation. The top of the right front fender is visibly creased. The upper right side of the bumper is displaced upward against the lower right side of the fender. Suspension & steering are irregular, requiring the expense of evaluation to determine if the vehicle is safe to drive, and to assess necessary repair costs. I pointed out the obvious, new front bumper fascia damage to the service manager the day I came to pay for the work, only to receive a dismissive, "That could have happened anywhere". It could have, but it did not: I was under the right front bumper area checking radiator fan actuation with an assistant the day I brought the car in (something Rackley's checked at my request while in possession of my car) and it was free of any discoloration, scrapes or damage. I drive cautiously, and would immediately discern an impact sufficient to cause this damage. I paid Rackley's $375 for the rear sunroof drains to be cleared, as these were clogged and draining into the interior. After the work was completed, I then injected distilled water into these drainage tubes to test their function, and the water did not proceed to flow through them and out below the rear wheel wells as intended & designed. Rainwater & debris remain somewhere inside of the tubing where it inevitably continues to drain into the car's interior. I was erroneously informed the rear bumper had to be removed to clear the rear sunroof drains, as Porsche Service did not confirm this to be the case: The two drain outlets are accessed by removing the rear fender wheel well liners, behind which are the drainage port grommets; removing them will allow trapped rainwater and debris to be released from the bottom of the wheel wells to the ground. Time required, maximum 30 mins per side. Although I've inquired via text to the service manager's cell about Rackley's double-checking the drains, no response. Their 1-year warrantied replacement of a defective, URO brand, made-in-China & known poor-quality window regulator required three weeks to install, and its new replacement did not function properly. But an Original Equipment Manufacturer regulator I purchased from Porsche Wilmington for the other side & installed by Intershop (Mauricio) functions flawlessly. Despite my text message notification to the service manager [I verified through Porsche] my regulator issue was not window-motor-related and I did not want to replace anything but the window regulator, when I did speak with him on the phone the next day he was in the process of sourcing for purchase a new window motor: Unnecessary and expensive. Know how your car operates, because knowledge and self-advocacy will be your best allies, and very necessary if you are willing to pursue being made whole in the effort required to ensure work here is done, and correctly. Service should never be this difficult, and you should get good results for your money, not expect work done improperly at best nor suffering loss at worst.$500 for rear 255/40/17's. Got 275/40/17's, 20mm too wide, 7/8" too tall: The Speedometer
-
January 2023 by Melissa Bolton
Rackleys just got a new customer! I had a flat tire and limped it there. They took me in, and Justin found the culprit! I took it to 2 other shops in the last 2 weeks and they could not find the issue. Just put air in it and sent me on my way. Not Rackleys! Rackleys took the time and treated me with kindness! They will be my go to shop for now on! Thank you Zach & Justin!!!
-
January 2023 by jimbo Edwards
Serpentine belt and tension pulley. Had hauled in and they seem to have done good job except when I left and checked radiator it was down a gallon. Seems like if they were working on belts should have at least checked water level. I went back and told them with no good explanation except when belts go out that can happen.I will see if everything else is ok with time.
-
November 2022 by James P.
I requested new rear tires be mounted & balanced, texting the OEM-specification 255/40/ZR17 rear tire size to ensure an accurate install according to this correct tire size Rackley's had previously installed and were currently on the car. I paid the $500.00 bill trusting the work to have been done correctly and completely. When I got home I discovered they had mounted two non-spec 275/40/ZR17 rear tires, altering the suspension geometry and affecting its wear & tear as well as that of braking components & importantly affecting braking & ABS performance due to an increased tire weight, height and width (altering transmission gear ratios & causing wear). The alignment was done when the rear tires were factory-spec, 255/40/17's, so it's now incorrect for the larger, improper tire size. This will cause these unsuitable (and costly) tires to wear prematurely.Increased tire circumference causes speedometer to read falsely lower than the car's actual speed. And the faster I drive, the more the speedometer will be off; and the odometer will read lower miles than actually travelled, serious problems for resale.The new left rear tire is on backwards, as these are high performance, one-direction tires requiring the "V"-pattern tread point V's-forward to enhance tire traction, safely displace road water and lengthen overall treadwear life, while minimizing road noise. The tire sidewall is marked with an arrow pointing forward, the direction the tire rolls, with the word "rotation" next to it to doubly clarify. The left rear tire sidewall arrow points improperly backwards, and this incorrect mounting causes an unsafe deficiency in grip and tracking that can be felt.
