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April 2024 by Cindy Humphrey
Elania helped me with resetting my diamond stud earrings. She listened to what I was hoping for and picked out the perfect look. She was wonderful to work with. A1 experience
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April 2024 by Johnathan Hakes
I’ve been coming here for years, and over those years the great folks there have helped me greatly. From an unbelievable engagement ring, to some of my dream watches. Beau and Luci have been a pleasure to work with, and have taken such great care of me!
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April 2024 by Lisa Beller
I have been shopping at Reeds for years and am always so pleased with the product and especially pleased with the customer service. Everyone is so nice but shoutout to Desiree who knows my style and helps me select the most beautiful items.
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April 2024 by Enrico Busnelli
Amazing experience at Reeds Jewelry! The customer service was great and we were able to get our jewelry much faster than anticipated! Will definitely come back to this great family owned establishment!
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April 2024 by Dmand18729
Love this store as well as Melissa and the staff. They are always overly helpful and upfront about everything regarding a purchase while striving to create an experience and relationship that other stores just can’t touch.
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April 2024 by Blair Wheeler
Great service, amazing knowledgable staff. I couldn't recommend a better place for anyone looking for a new piece of jewelry or watch
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April 2024 by Sondra Tusa
Had the most amazing experience at REEDS. Incredible customer service and can’t wait to come back for all of our jewelry needs moving forward. Our family’s favorite family owned jeweler ?
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April 2024 by Nick L
So I could write an entire novel on this one, because of how genuine Eleana was. I don’t know who is excited to spend $13k unexpectedly, but my wife and I left this store super happy with the Rolex we purchased. Before I share my experience at this location, I want to give an idea as to how my Rolex journey has been before shopping at this Reed’s jewelers location.I’m just going to be completely honest and say that before visiting this location, buying a Rolex in person was one of the worst experiences of my lifetime… It was so difficult at authorized dealers, because folks were so snobby and rude to me and my wife.I went to multiple different places in the last few years ready and willing to spend tens of thousands of dollars, but no one at the Rolex ADs took me or my wife seriously.Which made me turn to the gray market, where things are readily available at a premium unfortunately.I saw that Reed’s jewelers is a Rolex Authorized Retailer not a dealer, which is a plus for us! So I brought in a Rolex that I purchased on the gray market for someone to look at it, or at least talk about it for a moment… As usual, there were plenty of exhibition units the ones that are not available to purchase.But, there were three units that were available, none of them exactly what we’re looking for, which led us to consulting with Eleana.She took a look at the watch that I brought in, and politely took a link out of it for my wife. As I was looking around at some of the merchandise that Reed’s jewelers had on display and there was a a specific piece that caught my eye.Quickly I confirmed this specific Rolex was available to purchase and to my surprise it was.She showed it to my wife, let her try it on, took a look at it. I asked Eleana how long the purchase process would take and if this Rolex was available to purchase right now. Happily she said yes, it would only take about 10 minutes to complete the transaction and register the new watch for your wife.So I say, all of this to say, she treated us like human beings, for the first time in this three-year adventure of trying to find the perfect watches that we intend on passing down through our family for generations.It was very refreshing, and exciting to be treated with respect and empathy… It was an absolute terrific experience, I just can’t even begin to put it in words.If anyone in the area within a couple hundred miles is looking for the Rolex watch of your dreams please stop by here. Do yourself a favor before you go online at Chrono24 and take a look at what Reed’s jewelers has to offer at this location. Make sure you ask for Eleana.
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April 2024 by Joseph Hammitt
Please go see Luci and Beau!!! They are the best and I hate I can’t give 100 stars!
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March 2024 by Jeremy Letchworth
Had a stellar experience at Reeds. Beau did a great job in helping me find the right watch. Took all the stress out of it and gave me all the info I needed! Knowledgeable, friendly, and patient.
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March 2024 by TJ MAIER
Chris and Paul were super helpful, friendly and very knowledgeable. The best place in town to get jewelry and watches!
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March 2024 by Garrett Shaver
Great Shopping Experience start to finish.
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March 2024 by Jeffrey Burch
Great store with excellent selection and friendly jewelry reps.
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March 2024 by Tabatha R. Jones
Nanci at the Reeds in Mayfaire was phenomenal! She was very professional, kind and had great customer service! She was able to listen to what I wanted and made it happen with my wedding set. ( we did a custom upgrade along with resizing) Both rings turned out beautiful!
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March 2024 by Jay becker
I recently had a frustrating encounter with that left me disappointed. When I called their store to inquire about a product, the individual on the phone responded in a sarcastic manner that was both unprofessional and off-putting.As a customer, I believe in treating others with respect and courtesy, especially in a service-oriented industry like jewelry retail. Unfortunately, the attitude I encountered fell short of these expectations.Needless to say, this experience has deterred me from considering Reed’s Jewelers for any future purchases. As consumers, we have the power to choose where we spend our hard-earned money, and I refuse to support a business that doesn’t value its customers.I hope this feedback serves as an opportunity for Reed’s Jewelers to reflect on their customer service practices and strive for improvement in the future.