Rent-A-Center provides furniture and appliance rental with in-store service and home delivery. Customer experiences with the in-store staff are frequently negative and inconsistent. Reviews describe interactions as a nightmare, with employees being unhelpful, providing incorrect information, and failing to schedule deliveries properly. Customers report poor communication, with staff ignoring phone calls repeatedly even when the store is not busy. These issues can lead to significant frustration, missed delivery windows, and inconvenience. However, the delivery and service personnel receive consistent praise. Delivery drivers are described as amazing, professional, and friendly. They work hard to complete difficult deliveries, such as navigating narrow staircases, and demonstrate great attitudes and care for the customer's situation. Their service often compensates for poor in-store experiences. For appliance rentals like refrigerators, the process is noted to be smooth, with clean items delivered and installed on schedule. When contacted directly, some staff members are helpful, straight to the point, and effective at resolving problems, leading to excellent service experiences for some customers.
