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November 2023 by Nick F.
Nearly worthless. Went online and called to get an appointment for a windshield chip repair. Wanted it done as quickly as possible so the crack would not spread. They could not get me in for 10 days at their facility or 15 days for mobile service. They said I could make the appointment but just show up at an earlier date and they would look at it. If minor, they "may be able to fit me in". Given they are 40 minutes away, I was not willing to take a chance that "they may be able to fit me in". Found a local windshield repair that repaired next day and cost less than half. SAFELITE IS NOT RECOMMENDED by this customer.
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October 2023 by Mojo Jojo
I Believe this was the campus I called, Lawrence came out and knocked out the windshield swap so fast it was amazing, having done a windshield myself before, I am so thankful for this service! Its worth every penny. Heck if they'd let me id come work for them they were that good! I will happily share my experience with them to others! Thank you safelite!
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September 2023 by K Rivera
I am so pleased with the professional service I received at Safelite when I took my car in for a windshield repair. The service person Anthony kept me updated on the status of my windshield repair & when I picked up my car, he explained the aftercare. Anthony & the Safelite office staff were very friendly & polite.
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August 2023 by K R.
I am so pleased with the professional service I received at Safelite when I took my car in for a windshield repair. The service person Anthony kept me updated on the status of my windshield repair & when I picked up my car, he explained the aftercare. Anthony & the Safelite office staff were very friendly & polite.
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August 2023 by Victoria Klimek
I used this location to service a vehicle for work and we received fantastic service! Not only did they fill the crack in our windshield in a timely manner, but Aaron and Lewis helped when the vehicle wouldn't start. They were patient and quickly offered to jump the battery and take a look at the engine to see what was wrong. We will use Safelite on Amsterdam Way for all of our glass repair! Thank you!
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August 2023 by faith murr
Fast service and affordable! The only issue was the $40 recycle fee. They won't let my husband take the damaged windshield.Not sure why customers are being charged this fee when Safelite "partners" with Shark Glass to repurpose the glass into sellable products. If anything, we should be given a $40 credit for taking the glass and reselling it.
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August 2023 by Amelia Okam
Safelite was sent to me through Geico. I had a quarter sized chip from a rock hitting my windshield. Logan, my technician was prompt, friendly and courteous. He did a professional job on my windshield and is a great asset to the company.
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June 2023 by Kathy Shirbach
A rep came out to repair my windshield but discovered a crack beginning to spread at his attempt. The NEXT day a different rep came out t and replaced the entire window. Beautiful product, fabulous timing and best of all I'm safe and on the road again. Thank you Safelite guys !!
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June 2023 by Lava Doc
The only complaint that I have is that this is the closest safelite location from Jacksonville that can calibrate a windshield. I had to drive an hour away the night before to drop the car off. Luckily they got it done very quick. The staff was extremely friendly and professional. The job came out wonderful. Last time I got my windshield replaced on my car, the safelite in Virginia left the foam around the windshield visible and the plastic trim was broken. This time it came out perfect! They didn’t leave a mess either. I didn’t like the pushy sales for new windshield wipers from their automated system but that’s no fault of the physical location. That’s just push add on sales from corporate. I must have been asked like 3 times for over prices windshield wipers. I drive a Honda and you are able to just buy refill blades for less than $20 for all 3 wipers. These guys wanted to charge $20 per wiper.
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May 2023 by Anna Welcome
Developed a cracked windshield while on vacation and was able to have windshield replaced at destination. This location had plenty of available appointments. The staff were very friendly and helpful. The work was done in a timely manner and the quality of work was excellent. I would recommend this location to anyone needing windshield repair or replacement.
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May 2023 by Boosted BMW Garage
We got a crack in our windshield driving down to NC for vacation. Set up an appointment the night we arrived which was Friday, the earliest availability they had was following Thursday. So that gives them almost a week to get any details ironed out that may need to be. Long story short, the tech calls me on Thursday as he is 10 minutes out - asking me about lane departure and other electronics that our cary may or may not have. He was "concerned" that they may have sent him with the wrong windshield. Sure enough it was the wrong windshield and now we have to drive 12 hours back with the cracked windshield and get it replaced up there after.They had AMPLE time to contact us and figure out what windshield was necessary for the job. 1 star but really they deserve 0 stars - in the future you should figure these details out prior to your tech arriving. Very disappointed and will be taking the car to a local glass shop so Safelite does not get the business.
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May 2023 by Brian Wilson
Fast professional service. Communication was great start to finish.
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May 2023 by Shaun Mc Ghee
Safelite has earned my respect, and maybe I was blessed to have Mr. Tom Black as my installer!I've heard some horrible experiences with getting car windshields replaced and having leaks!If you have the pleasure of meeting/ getting assigned Tom Black and see how he works and thinks. He will prove to you that professionalism and pride in your work are still alive and obtainable!!This man worked so fast and efficiently, he reminded me where the creation of machines came from! We humans, when we are not obsessed with our own insecurities! We are able to have a purpose and understanding of function to complete any task without failure!Three cheers for safelite for being wise enough to hire and keep the employment of person's like Mr. Tom Black!!?
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May 2023 by Justin
Horrible company...put in a claim to have two chips in windshield fixed. Sent mobile tech out to repair he did one spot and left. Called back to explained he did not fix one chip and the customer service said no problem here in two weeks we will have someone come back out to you. Day before appt got a text saying appt is at 8 am come to our store location to drop off vehicle. Called back and explained it was suppose to be a mobile fix and the customer service refused to setup appt. Was then told to wait 4 months till next mobile tech like seriously!!! Worse experience ever tell anyone to avoid.
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May 2023 by Justin K.
Horrible company...put in a claim to have two chips in windshield fixed. Sent mobile tech out to repair he did one spot and left. Called back to explained he did not fix one chip and the customer service said no problem here in two weeks we will have someone come back out to you. Day before appt got a text saying appt is at 8 am come to our store location to drop off vehicle. Called back and explained it was suppose to be a mobile fix and the customer service refused to setup appt. Was then told to wait 4 months till next mobile tech like seriously!!! Worse experience ever tell anyone to avoid.
