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December 2022 by redneckhippiefreak
I have been a customer of the Wilmington Location for well over 10 years and a Feet First customer since the Chapel Hill location was a dirt lot. (23 years?) ..Although I have been disappointed a few times with the service, I have now ended My relationship completely after the last few interactions with staff. After years of repeated business interactions and over 12 orders totaling well into the $2000 range..., Today, they flat refused to order a Single pair of Birkenstocks for me....Mind You, Feet First, is "The Birkenstock store" in Wilmington NC and We have always ordered in store for our shoes..Less than 3 months ago, I ordered a pair from the Richmond Va store, No issues, But, Here, in NC, it looks like the need for the Staffs convenience comes First over the customers Feet...Well, if we wonder why customer service is being eroded as brick and mortar establishments crumble.. Example A: can be found above.
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July 2022 by Jo Ann Mishoe
They were exceptional at finding the shoes just right for my husband size 14 feet. He wore the shoes out of the store.
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May 2022 by Sue Ingram
Great shoes , Awesome customer service. They are very accommodating and friendly. If I could give them 10 stars, I would indeed!!☺️
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May 2022 by Becky Moore
This is the place to find a shoe!!Whatever need you have for footwear, this is the place. Friendly, knowledgeable service with fair pricing. I highly recommend!!
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April 2022 by Zoe R
Nice store with good selection of quality shoes - work shoes through dress shoes. Customer service was great!! I I ended up never wearing and returning the shoes (after getting a similar, hardly worn pair from a friend), and they were very friendly and professional with that process as well.
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April 2022 by lisa corley
Stopped in the store today to buy shoes for my mom and myself. We explained to the sales woman what we were looking for, however she gave little help or suggestions. Very disappointed in the lack of customer service.
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March 2021 by Amy Austin
My husband went there to get me a couple pairs of good shoes. He was not only impressed with the selection, but the customer service was excellent. He ended up getting a pair for himself too. I highly recommend and we will be back!!
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November 2017 by Janie Canty-Mitchell
I am a senior who wears size 11M. Comfort, fit, and style are important to my feet. SAS shoes meet all my criteria. The store personnel were welcoming, attentive, and customer focused. They did not have all shoes that I wanted in my size, but were happy to order them. I bought one pair and ordered four pairs. Best of all, shoes were on sale, $15 off for one pair and $20 off for 3 or more pairs. Stop by if you are a senior or want comfortable wearing shoes that are made in the United States of America.
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May 2017 by Rain Liongod
My husband is flat footed and he was in need of shoes with a good arch. A former co-worker of his suggested SAS Shoes as the place to go. The staff was very friendly, and the Lady even took my husband's shoe size. At places like Walmart and Target, he has to buy 13 wide shoes for them to fit his feet. At SAS he wears a size 10 wide. The Lady said the reason that the shoes fit him better is because they are made in the U.S. and they also have replacement inserts for $12 for the shoes. Which is really nice, instead of having to constantly buy new shoes, we can just replace the inserts. The soles of the shoes have held up really well too, he works on hard floors that destroy normal sneakers, but not SAS Shoes. The shoes he has are leather shoes. While they are a little expensive, they are worth the price, because instead of having to buy several pairs of shoes he has two good pairs that have lasted over a year. SAS also sells dress type shoes, sandles, and they can stretch out your shoes if need be. SAS has been a real life saver for my husband, he isn't in a much pain anymore.
